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Housing supports for seniors

Long-Term Care Homes

There comes a time when many of us can no longer live independently in our own home. The City is committed to providing seniors with quality long-term care.

Admission

The Community Care Access Centre (CCAC) coordinates applications and admissions for all the long-term care homes in Ontario. Each City of Ottawa long-term care home organizes weekly visits of their facility. Please call the home directly to register for a tour.

Waiting lists

The Community Care Access Centre (CCAC) manages the waiting lists for all long-term care homes. The wait time for a  bed in a long-term care home varies with a person’s condition or circumstances, type of accommodation required (basic, private or secured units) and bed availability. For further information on waiting lists, please call CCAC at 613-745-5525.

Care and assessment

The City’s homes provide long-term care based on the needs of individual residents, as determined by medical, nursing, functional and psychosocial assessments and on each resident’s expressed needs. The care provided in each home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

Staffing ratios

All four of the City’s long-term care homes have registered staff on duty 24-hours a day, 7 days a week to offer around the clock care to our residents.

Room size and private rooms

All the City’s homes offer both private and shared accommodations. The size of our rooms varies from home to home, but on average a resident’s room is between 150 to 300 square feet, including the bathroom.

Bilingual homes

The Centre d’accueil Champlain serves Francophone seniors in our community. The Garry J. Armstrong Home offers bilingual service, and the Peter D. Clark Home and the Carleton Lodge operate predominately in English.

Special diets

All of our homes have dieticians that meet with residents and their families upon admission to discuss special dietary needs. The homes make an effort to provide therapeutic and special diets tailor made for individual residents.

Services and programs

In our long-term care homes, your comfort and safety are our main concern. All of the homes offer a wide range of services and programs designed for the well being of all residents. The homes all feature: secure dementia care unit, faith centre (Chapel), well-equipped therapy room, country kitchen, a resident library and a number of multi-purpose rooms for a variety of resident activities and events. The Centre d’accueil Champlain, Carleton Lodge and the Garry J. Armstrong Home also offer internet computer access for residents.

Services include:

  • Professional 24-hour nursing and medical care
  • Pharmacy
  • Recreation, leisure and therapy programs
  • Volunteer services
  • Meal service
  • Family support services
  • Housekeeping services
  • Pastoral care
  • Palliative care
  • Personal laundry service
  • Social work services

Other services for a fee include:

  • Hairdressing or barber
  • Audiology
  • Optometry
  • Foot care
  • Dental care
  • Occupational therapy assessments
  • Residents mobility equipment repairs
  • Day centre program available in Carleton Lodge and Centre d’accueil Champlain

Administration, monitoring and reporting

Each of the City’s four long-term care homes is managed by an Administrator who is accountable to the Director of Long-Term Care. The homes are managed in accordance with the Long Term Care Homes Act and Regulations and the policies of the City of Ottawa. The City’s Community and Social Services department is accountable to the community through the Community and Protective Services Committee of Ottawa City Council.

Funding for the homes is provided by the City of Ottawa, the Ontario Ministry of Health and Long-Term Care, and client fees set by the provincial government. Persons with limited income are eligible for a subsidy to reduce their accommodation rate.

The Ministry of Health and Long-Term Care conducts annual inspections of each home. All reports are public documents and are displayed in the long-term care homes. Visit the Ministry of Health and Long-term Care’s website to review the reports on all the City’s homes.

Personal Health Information Protection Act (PHIPA)

The City is responsible for protecting personal health information under the PHIPA. The Act has strict rules designed to protect your personal health information in the City’s custody.

Garry J. Armstrong

200 Island Lodge Road
Ottawa, ON, K1N 5M2
Tel: 613-789-5100
Fax: 613-789-3704

Spectacular river views from a beautiful island setting in the heart of Ottawa complement the excellent facility, expert staff, and responsive services provided in this home.

The Armstrong Home is situated on the picturesque banks of the Rideau River, between the Vanier Parkway and King Edward Avenue, in Central Ottawa. It opened its doors June 2005 and replaced the original home, Island Lodge, which opened in 1964.

Special features

This seven-storey, 180-bed long term care home accommodates residents on six “Houses” with 30 residents in each house. It has a mixture of private and double rooms – 108 private rooms and 72 basic units. Private rooms are furnished with a bed, night table, dresser and a small chair. Basic rooms are furnished with a built-in cabinet, bed, night table and a small chair. Rooms can be personalized with a resident’s belongings.

There are three wings on each floor, which meet at the centre core and accommodate the elevators, home office, spa, a kitchen servery, a dining room, a refreshment area, a lounge with a fireplace and a large south-facing balcony. Memory cabinets are placed outside all resident rooms.

The second and third floors are reserved for residents that require dementia care. This private and individual support allows the home to improve care that is offered to residents with dementia.

The Armstrong Home has a beautiful natural setting and a variety of comfortable, visiting spaces. The surrounding grounds boast an abundance of wildlife and feature garden paths with night lighting for enjoying the natural surroundings any time of day. The grounds also feature secure walking paths and a gazebo.

Excellent home-cooked meals are served in dining rooms that overlook beautiful gardens and the river. In the center of a spacious atrium is a beautiful fireplace and area where residents can partake in various activities. There is also an activity room, pub and tea room.

Weekly menu 

Homes have seasonal menus posted in the dining area. The menus follow a minimum three week cycle. Copies of the menus are available upon request.

Menus for each meal through the day are communicated before the meal to residents and guests. Prepared plates of both meal options at lunch and supper are shown to all residents before the meal so they can select their choice.

Meals and snacks are planned following the Ministry of Health and Long-Term Care legislation and Canada’s Food Guide.

Residents are consulted through the Resident’s Food Committee in the home to incorporate residents’ meal preferences.

Photo gallery

Garry J. Armstrong Long Term Care Facility - living room Garry J. Armstrong Long Term Care Facility - dining area

Garry J. Armstrong Long Term Care Facility - dining room Garry J. Armstrong Long Term Care Facility - resident’s room

Floor plans

Private room

One bedroom with a bedroom and closet

Double room

Two bedrooms with a bathroom and two closets

Peter D. Clark

7 and 9 Meridian Place
Ottawa, ON, K2G 6P8
Tel: 613-274-2671
Fax: 613-560-1324

The Peter D. Clark Long Term Care Home is located in the Centrepointe neighbourhood of Ottawa. The largest of the City’s long term care homes, the 211-bed facility opened its doors on May 30, 2001. It is situated close to the Baseline Transit Station and is accessible directly by public transit. It is made up of two separate residences, the Houses and the Bungalows, connected by an underground service link.

Special features

The Houses are two-storey ‘clusters’ of eight self-containing living areas with 72 basic units and 139 private rooms in total. Main level houses have a secure garden area and second level houses have a large balcony. The ‘clusters’ are linked to a central ‘village-square’ with a reception area, an atrium, café and hair salon. There is also a large living room and fireplace.

The Bungalows are four Victorian-style wings, each containing twelve private bedrooms with an attached bathroom, kitchen, living room, dining room, den and spa. The four bungalows connect at a large common area with a family kitchen, beauty salon and a living room with a fireplace. Each bungalow is surrounded by landscaped gardens with walking paths and a garden shed.

The Bungalows were developed through extensive community consultation, and research led by the Alzheimer Society of Ottawa, to create a small residential-style dementia care facility. Their design is the first of its kind in eastern Canada. Modeled on the best features of other Alzheimer residential facilities in western Canada and abroad, the residential-style, home-like accommodations also feature innovative programs. The partnership with the Alzheimer Society of Ottawa continues as they take an active role in the research and evaluation component of the facility. The Society has representation on the Clark Home Advisory Committee to provide dementia program input.

The houses and bungalows feature community living rooms with fireplace, abundant natural light, and access to secure gardens. The family dining room and kitchen facilities in each house and bungalow encourage families and friends to visit and dine with their loved ones.

Weekly menu 

Homes have seasonal menus posted in the dining area. The menus follow a minimum three (3) week cycle. Copies of the menus are available upon request.

Menus for each meal through the day are communicated before the meal to residents and guests. Prepared plates of both meal options at lunch and supper are shown to all residents before the meal so they can select their choice.

Meals and snacks are planned following the Ministry of Health and Long Term Care legislation and Canada’s Food Guide.

Residents are consulted through the Resident’s Food Committee in the home to incorporate residents’ meal preferences.

Photo gallery

Floor plans

Private room

One bedroom with a bathroom and a closet

Double room

Two bedrooms with a bathroom and two closets

Private double room

Two bedrooms with two bathrooms, three closets and hallway storage

Centre d'accueil Champlain

275 Perrier Avenue
Ottawa, ON, K1L 5C6
Tel: 613-746-3543
Fax: 613-746-5572

Built in 1969, the Centre d’accueil Champlain is dedicated to serving the needs of our francophone senior population. Located in Vanier, the home was completely renovated in 1998 and expanded to include a new five storey wing while maintaining being the warm home-like atmosphere.

Centre d'accueil Champlain offers a French language living environment. Programs and activities are offered in French. All correspondence, assessments, meetings with families, committees and council meetings are conducted in French. Employees are French-speaking, allowing residents to enjoy their daily living in a francophone environment. Families may access information in English by contacting the administration office.

Special features

The Centre d’accueil Champlain accommodates 160 residents, on four units with 40 rooms in each unit. Each room is furnished with a bed, a night table, a chair, and built- in closet space with drawers. Each room also has a window with a built-in alcove to accommodate plants, books, photographs, and is equipped with individual thermostats.

Delicious home cooked meals are served in each unit’s dining room overlooking the Richelieu Park. There is a kitchenette adjacent to the dining room where residents can obtain in between meal snacks.

The main floor renders well the warm atmosphere of the Home with its open reception area, large living room with fireplace, Faith Centre (chapel), hair salon, main dining room and the Café Georgette. The side yard of the Home features beautifully landscaped gardens with a walking path, swings and benches.

The Second floor is a secured unit for residents with dementia. It has been designed and decorated to enhance the quality of life of the residents and has direct access to a secured garden. Residents and their families can enjoy many activities in this beautiful setting.

On the top floor of the original building, you will find a library, a computer with Internet access, a country kitchen, sitting areas, and the physiotherapy room.

Communal areas, multi-purpose activity rooms and family rooms allow for family

Weekly menu 

Homes have seasonal menus posted in the dining area. The menus follow a minimum three (3) week cycle. Copies of the menus are available upon request.

Menus for each meal through the day are communicated before the meal to residents and guests.  Prepared plates of both meal options at lunch and supper are shown to all residents before the meal so they can select their choice.

Meals and snacks are planned following the Ministry of Health and Long Term Care legislation and Canada’s Food Guide.

Residents are consulted through the Resident’s Food Committee in the home to incorporate residents’ meal preferences.

Photo gallery

Room with round table and chairsDining room with round tables and chairs

 

Sitting area with books and fireplaceBedroom

Floor plans

Private room

One bedroom with bathroom and closet

Basic room

Two bedrooms with two closets

Semi-private room

Two bedrooms with bathroom and two closets

Carleton Lodge

55 Lodge Road
Ottawa, ON, K2C 3H1
Tel: 613-580-2953
Fax: 613-825-0245

Spectacular river views and a beautiful garden setting are just some of the many features that compliment the excellent facilities, expert staff, and responsive services provided by Carleton Lodge.

Situated on a picturesque, 12-hectare waterfront property, the Lodge overlooks the Rideau River in South Ottawa.

The original Lodge was opened in 1960, and was the first municipal Long Term Care Home in Ottawa-Carleton. A new facility was reconstructed, and opened its doors on April 8, 1989.

Special features

The Carleton Lodge has 136 private rooms, 12 double rooms, and numerous amenities to ensure quality and specialized care for each resident. Each single room, with more than 16 square metres of space, including an en suite bathroom with a window, can be personalized to make it more comfortable and home-like. The rooms are furnished with a bed, dresser, night table and a comfortable chair. The bedrooms have an alcove with a built-in window seat for plants, books, photographs, etc. and there is adequate closet space with shelves and a compartment for storing additional items.

The Lodge’s “Rideau Village” is a secure area of the Home reserved for dementia care in order to provide our residents with individualized support and safeguarded privacy.

One of Carleton Lodge’s particularly distinctive features is the beautiful natural setting and the variety of comfortable, communal spaces. The spectacular Aviary Garden is home to numerous birds and also features garden paths for enjoying the natural splendour.

Excellent home-cooked meals are served in a large dining room, open to the Atrium with a terrace overlooking the river. The adjacent auditorium, with a view of the Aviary Garden, is the perfect location for parties, movies and large group activities. There is also a games room, a pub, and gift shop. The grounds feature fenced-in gardens as well as a raised vegetable garden, walking paths and a gazebo on the riverfront.

Weekly menu 

Homes have seasonal menus posted in the dining area. The menus follow a minimum three (3) week cycle. Copies of the menus are available upon request.

Menus for each meal through the day are communicated before the meal to residents and guests. Prepared plates of both meal options at lunch and supper are shown to all residents before the meal so they can select their choice.

Meals and snacks are planned following the Ministry of Health and Long Term Care legislation and Canada’s Food Guide.

Residents are consulted through the Resident’s Food Committee in the home to incorporate residents’ meal preferences.

Photo gallery

LoungeGames room with fireplace and billard table

BedroomBedroom with bathroom

Floor plans

Private room

Private room with one bedroom and bathroom

Double room

Double room with two bedrooms and one bathroom

Large double room

Large double room with two bedrooms and a bathroom

Other housing supports for seniors

Social housing

The Social Housing Registry of Ottawa maintains the centralized waiting list for all social housing in Ottawa. To apply for a social housing unit, contact the Social Housing Registry at 613-526-2088 or visit 2197 Riverside Drive, 5th floor.

Property tax deferral

If you are 65 or older, own your home and your total household income from all sources is $40,121.00 or less, you can apply for a deferral of your current property taxes. Learn more about the full and partial property tax deferral program or call 613-580-2424, ext. 31490 for more information or to receive an application by mail.

Residential services homes or supportive housing

Residential Services homes provide permanent housing with some supports for daily living. The City of Ottawa subsidizes the cost of lodging and some care for adults residing in privately run domiciliary hostels.

Secondary dwelling units

If you own a home and wish to make room for a caregiver, a companion, a member of your family or earn extra income to meet financial obligations, you can create a secondary dwelling unit under certain conditions. The secondary dwelling unit must be a single, self-contained, rental apartment with its own entrance, kitchen and bathroom. Learn more about building a home within a home [PDF - 921 KB] or call 613-580-2424, ext. 13116.

Emergency housing

If you require emergency shelter, call 613-560-6000 Monday to Friday from 8:45 am to 4 pm or 3-1-1 after hours and on weekends.

Emergency financial assistance

In times of crisis and where no other financial resource is available, emergency assistance may be provided through the Employment and Financial Assistance branch. An emergency situation might include a health-related crisis, family violence, theft, fire, flood, pending eviction or other situations. Call 613-560-6000 to apply.

Help for people not receiving social assistance

If you are 65 or older with a low income and asset level, you may be eligible for the Essential Health and Social Supports program to help cover the cost of health-related items and services, such as prescription drugs, eyeglasses, dental care, diabetic supplies, incontinent supplies, bathroom aids, respiratory supplies, hearing aids and mobility devices. Call 613-560-6000 to apply.

Home Support Services