Starting July 6, all four Employment and Social Services office hours to the public are from 10 am to 3 pm for limited counter and drop-off services at:
- 370 Catherine Street
- 100 Constellation Drive
- 2020 Walkley Road
- 2339 Ogilvie Road
Effective July 15, 2020, masks are required to be worn in enclosed public spaces at City of Ottawa facilities as per the Temporary Mandatory Mask By-law.
For all other services, staff will continue to provide telephone or email support from 8:30 am to 4:30 pm Monday to Friday.
- Phone: Call 3-1-1, then 4 for Social Services.
- Online: For Ontario Works and Emergency Assistance.
- Existing clients can call or email their case worker.
- Ontario Works clients can use the online tool MyBenefits to get payment information, report income or change your address. For help to register, call 1-888-999-6130 or your case worker.
Social Services Hubs remain closed to the general public; activities and workshops cancelled, e.g. no income tax clinics or job-search activities.
The City’s Employment Ontario virtual services are available during COVID-19 closures.