Browse and register for courses and camps

Register Ottawa is the City of Ottawa's new activity listing and registration system. Expect to see a new interface where you can browse for activities, bookmark your interests to a wish list and register online. 

Your barcodes and PIN numbers from the old system will no longer work.

All first-time users of Register Ottawa will be required to create a new account. There are two exceptions: 

  • residents who have a current City of Ottawa fitness membership,  
  • participants of the Hand in Hand financial assistance program. 

You are strongly encouraged to create your new account and browse the offerings prior to the start of next season's registration.

  • Registration dates begin online at 9 pm for each season (winter, spring, summer, fall) and remain open throughout the session.  
  • In-person registration is available at Client Service Centres the next morning. 
  • Activity options may be browsed in advance of the registration start date on Register Ottawa
  • Registration is open to residents of the City of Ottawa and non-residents for an additional fee. 
  • You will need a credit card (Visa, Mastercard or American Express) to register online. 

Register Ottawa video and FAQs

Online

Sign-in or create an account at Register Ottawa.

In person

You can register in person by visiting a recreation facility or client service centre

For in-person registration it is recommended that you schedule an appointment but walk-ins will be accepted between 8:30 am to noon and 1 to 4 pm. 

Please select a location to book an appointment time: 

Ottawa Hand in Hand

If you are already a participant in a community or social service agency program, if you are an individual or family with a low-income or a family member with a disability, you may qualify for the Ottawa Hand in Hand recreation and culture fee support program.

Only residents of the City of Ottawa may apply for the Ottawa Hand in Hand subsidy, on their own behalf or for a dependent wishing to participate in programs or activities offered by the Recreation, Cultural and Facility Services Department (RCFS). For additional information on Ottawa Hand in Hand, the City of Ottawa’s fee assistance program, residents are invited to visit their local recreation or culture facility or any City Client Service Centre.

Please note: applicants will be asked to provide proof of identity, residency and of financial need and should be prepared to provide copies of formal documentation.

Applicants must meet one of the following eligibility requirements:

  • Evidence of being in receipt of Ontario Works
  • Evidence of being in receipt of a Child Care Subsidy
  • Evidence of being in receipt of Essential Health and Social Supports
  • Evidence of being in receipt of Ontario Disability Support Pension (ODSP)
  • Evidence of being in receipt of Assistance for Children with Severe Disabilities (ACSD/MCSS)
  • Evidence of being in receipt of a Guaranteed Income Supplement (GIS)
  • Means test using the Low Income Cut-Off
    • T451E Notice of Assessment or,
    • Child Tax Benefit Form
  • Special circumstances may also be considered (details to be provided in the application form).
  • Residents of all ages are eligible.
  • Residents are encouraged to apply as early as possible before the program registration period.
  • Each qualifying individual, or member of a family, is eligible for an annual amount of fee support ($200 per person).
  • Applicants are encouraged to pay a minimum of 25 per cent of the program cost.
  • A parent or guardian can transfer all, or a portion of their Ottawa Hand in Hand fee support entitlement to a child or children in their household.

How to apply

  1. Complete the online application form, or pick one up at most staffed recreation facilities or at a Client Service Centre.
  2. Bring the completed application form to your local recreation or cultural facility.

A supervisor will review the application for approval. Applications can only be approved at a recreation or cultural facility.

Programs must be paid for in full at the time of registration. Payment can be made by cheque, credit card, debit card or cash. Cheques are made payable to the City of Ottawa. Prepaid or reloadable credit cards, gift certificate, Visa Debit and Interac Online are not accepted at this time.

Waitlist

If a spot should become available due to another person cancelling or transferring out of the class, you will receive a call from staff. At that time you can decide whether to take or decline the spot. You may register in another class and on the chance your waitlisted course becomes available, you will be contacted to confirm if you wish to be transferred back to your original preference.

Incorrect age

The registration system will not allow you to register if you do not meet the required age at the start of the program. Contact your local recreational facility, Client Service Centre, or call 3-1-1.

Cancellations

Courses with insufficient registration will be cancelled. If a class or lesson is cancelled, every attempt will be made to re-schedule. If the class or lesson cannot be rescheduled, a refund will be issued.

Withdrawals and refunds

Withdrawals:

Withdrawals can be made:

  • Online, up to seven days before course start date for a credit on your recreation account.
  • At any recreation facility or Client Service Centre.
Refunds:

When requesting a refund, you must submit a completed Refund Request Form available at any recreation facility or Client Service Centre.

  • Refunds can be issued only by cheque, credit card, or as a credit on your recreation account
    • With the City moving to a new registration, booking and payment system, we are asking you to request a refund when withdrawing from a course, rather than adding a new credit to your account.
    • Processing fees are being waived for a refund of credits that have been on your account for less than two years.
      • The $15 processing fee will still apply to a refund of credits on your account for more than two years.
    • If more than 50% of the course/membership has elapsed, no refund or credit on account will be offered.
    • ​There are no refunds or credits for private lessons.
    • For admission and goods purchases, refunds will be processed at the Facility with proof of purchase.

Returned cheque /declined credit card fee

A service fee will be charged after two declined credit card payments and on all cheques returned as Non Sufficient Funds (NSF), Stop Payment or Funds Not Cleared.

Credits on account

Credits can be left on your account for two years. After which, refunds will be issued automatically and subject to a $15 processing fee.

Seniors’ discount

City of Ottawa residents who are 65 years of age and over will receive a discount of 10 per cent when registering for a City program. A proof of age is required.

Non-resident fee

Non-Ottawa residents will be charged an additional 25 per cent per person per program or membership.

Credit card payments in excess of $5,000

Credit Card payments totalling $5,000 or greater (within a one month period) will be charged a fee of 1.99% as authorized by City of Ottawa By-law 2013-191. The City's Accounts Receivable Unit will issue a blue invoice monthly for these fees.

Medication administration

If the participant requires that City of Ottawa staff be responsible for storing, administering or supervising the administration of any medication, the participant or parent/guardian is required to sign a release waiver and submit it to the facility where the program is being offered. Contact the facility for additional information.

Severe allergies

It is the responsibility of the participant or parent/guardian to identify if there are severe allergies that require an auto-injector. The City of Ottawa attempts to ensure the safety and well-being of all participants with "allergen-safe zones and practices". Participants or parents/guardians are required to provide two auto-injectors and sign a release waiver to be submitted to the facility where the program is offered.

 

Conditions of enrolment

  1. An Enrolment Form must be completed for each participant. If a participant suffers from severe allergies, parents or legal guardian must complete the Medication Administration Request Form, provide two auto-injectors of epinephrine (i.e. EpiPen) and current photo of the participant.
  2. Parents or legal guardians must notify Program Staff of any changes to the information given on the Enrolment Form including medical, physical and emotional health issues and/or custody arrangements.
  3. Parents or legal guardians must notify Program Staff if the participant will be late attending the program or absent.
  4. Those authorized on the Enrolment Form to pick up the participant will be requested to follow the program’s signing-out procedures.  Staff will not release a participant to any person who is not authorized by the parent or legal guardian to do so. Participants walking to and from the program site will have their arrival and departure information recorded by a staff person.
  5. Participants must be picked up and dropped off by the agreed upon time and by those persons authorized to do. In cases where the participant is underage and has permission to leave on their own, parents or legal guardians will provide the time the minor should be expected to arrive and the time they are allowed to leave the program.
  6. Parents or legal guardians are responsible for the participant before the start of the program and upon arrival when picking up the participant at the end of the program.
  7. City of Ottawa attempts to offer an allergen-safe environment. Please do not send the participant with lunches or snacks that may contain nuts, traces of nuts or nut by-products.
  8. Participants are responsible for their own belongings. The City of Ottawa shall not be responsible for loss or damage to property belonging to program participants.
  9. Participants are not to bring electronic devices, iPods, smart phones, tablets, toys or similar items unless requested to do so by staff.
  10. All electronic equipment with photographic capabilities (including cellular telephones) is strictly prohibited.
  11. Participants are to be capable of utilizing the washroom facilities with little to no prompting. Participants in a non-parented program must be toilet trained prior to the start of the program.
  12. Participants with behavioural difficulties may require additional support and may be referred to Inclusive Recreation for specialized and individual program planning.
  13. Parents/guardians agree to pay for any and all damages intentionally caused by the participant to facility property and/or the property of others.
  14. Illegal drugs, alcohol, or weapons are forbidden on City of Ottawa property.
  15. Participants are expected to demonstrate basic respect for the dignity and rights of other program participants and staff. The City of Ottawa reserves the right to immediately suspend or terminate the enrolment of any participant who displays any behaviour that violates the following guidelines:
    1. Inappropriate behaviour, foul language and aggressive behaviour to other participants and staff.
    2. Respect for City of Ottawa property and the property of others.
  16. All participants must comply with Federal, Provincial and Municipal laws and all rules, regulations, policies, procedures and by-laws of the City of Ottawa.

Non-compliance with the Conditions of Enrolment will result in a written warning. If the Conditions of Enrolment continue to be breached, the City of Ottawa reserves the right to discharge the participant. A participant may be discharged immediately after a one- time occurrence where the behaviour is deemed serious, i.e. violent and/or abusive.

You will need to complete the following form(s) if you are registering your child(ren) in a program that meets one or more of the following criteria:

  • The program operates for 2.5 hours or more at one time
  • The program is considered a before or after school program
  • The program is considered a day camp; march break camp, PA day camp, winter holiday camp or summer camp
  • The program is an unlicensed drop-off preschool program offered for two or more hours at a time (e.g. Duffer Doo)

All participants must submit a completed Enrolment Form on or before the first day of camp. If required, please also complete the Medication Forms and submit them at the same time. Forms will be emailed to clients and we encourage you to fill them out in advance. Printed copies will be available on site.