Department directory

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Email contact list

Contact the department directly for information, comments or issues.

Replies can take up to five business days.

Any urgent matters, call 3-1-1.

Category Description Email address
Accessibility Services To receive information or provide comments on accessibility services in the City of Ottawa.
Addressing and Signs For information on private roadway naming, sign minor variance, sign by-law amendments, street name changes, permanent signs on private property and civic addressing.
Ambulances & Paramedics To register or receive information on CPR training.
Ambulances & Paramedics To provide feedback on our service
Ambulances & Paramedics To inquire about public relations, community events, media inquiries or general information:
Ambulances & Paramedics If you are requesting a copy of documentation relating to a call
Animal Licensing For information on the pet registration process and renewal process.
Arts & Heritage Contact the Public Art Program. This program coordinates public art commissions, Karsh-Masson Gallery and the City of Ottawa Art Collection.
Arts & Heritage For more information on Arts , Heritage and Festivals & Fairs Funding Programs.
Arts & Heritage For all inquiries regarding City of Ottawa Museums (Billings Estate, Cumberland Heritage, Fairfields, Nepean, and Pinhey’s Point).
Arts & Heritage Contact representatives from the Community Arts Program. Their aim is to increase public participation in the arts by providing a community context and venue for professional artists in dance, music, theatre, visual, literary and media arts.
Budget For any questions related to the budget
Building Code For information on the administration and enforcement of the Ontario Building Code Act & Ontario Building Code: Building Permits, Renovations, Demolitions, Plumbing, Building Inspections, Pool Enclosure Permits, Civic addressing for new development.
Building Code Associated Services For information on Compliance Reports, Compliance with Agreements (Residential / Commercial), Request for Release of Agreements, Access to Building Permit Records (View and Release), and Agency Letters of Approval (Liquor Licenses).
Committees of Council To volunteer for a City of Ottawa advisory committee or board.
Community Organization Listing The Community Organization Listing provides residents of Ottawa with up-to-date contacts and information about local sports, recreation and cultural organizations.
Construction For information on the City's road construction projects. Right of Way inspection office.
Court - Provincial Offences Information regarding Provincial Offence fines, payments, trials, appeals and re-openings.
Cycling To obtain information about cycling courses offered by the City of Ottawa.
Doors Open Ottawa For any questions or comments relating to Doors Open Ottawa, including suggestions of buildings to approach for participation in the event.
Economic Development More information about Ottawa's economic advantages
Elections For information on the City of Ottawa Municipal Elections.
Employment For information concerning employment opportunities.
Employment For information concerning the Summer Student Employment Program.
Employment & Financial Assistance Contact the Employment and Financial Assistance Branch (EFA).
Financial Services If you have sustained a loss you believe the City is responsible for, you can file a claim with the City.
Financial Services Questions or comments concerning Property Taxes, Tax Bills or Water Bills.
French Language Services To submit any comments, questions, complaints with regards to the delivery of services in French and the City of Ottawa’s Bilingualism Policy.
Garbage & Recycling To obtain information on garbage, recycling, yard waste and composting.
Housing Contact the Housing Branch.
Media Contact City of Ottawa Newsroom.
Parks & Recreation To receive information or to register for recreation programs.
Parks & Recreation For information on Seasonal Recreation Programs, and the Park and Wading Pool Program.
Parks & Recreation To obtain information on last minute available ice time at all City of Ottawa arenas, or last minute bookings for sport fields, baseball diamonds and parks.
Pesticides For information on the City’s pesticide reduction strategy.
Planning and Development Development Information Officers - Central.
Planning and Development Development Information Officers - Nepean.
Planning and Development Development Information Officers - Kanata and Rural.
Planning and Development Development Information Officers - East.
Police For all inquiries about the Ottawa Police Service.
Rural Affairs For information concerning rural Ottawa or the Rural Affairs Office
Tourism For all inquiries regarding Lansdowne Park.
Volunteering For information on volunteering opportunities and resources.
Water For information concerning water treatment programs and operations, and drinking water, plus water distribution (including fire hydrants).
Youth Electronic network linking youth serving agencies, and other groups working with youth.