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Email contact list
Contact the department directly for information, comments or issues.
Replies can take up to five business days.
Any urgent matters, call 3-1-1.
| Category | Description | Email address |
|---|---|---|
| Accessibility Services | To receive information or provide comments on accessibility services in the City of Ottawa. | barrierfree@ottawa.ca |
| Addressing and Signs | For information on private roadway naming, sign minor variance, sign by-law amendments, street name changes, permanent signs on private property and civic addressing. | addressingandsigns@ottawa.ca |
| Ambulances & Paramedics | To register or receive information on CPR training. | cpr@ottawa.ca |
| Ambulances & Paramedics | To provide feedback on our service | paramedicfeedback@ottawa.ca |
| Ambulances & Paramedics | To inquire about public relations, community events, media inquiries or general information: | paramedicpublicrelations@ottawa.ca |
| Ambulances & Paramedics | If you are requesting a copy of documentation relating to a call | ambulancecallinfo@ottawa.ca |
| Animal Licensing | For information on the pet registration process and renewal process. | petfeedback@ottawa.ca |
| Arts & Heritage | Contact the Public Art Program. This program coordinates public art commissions, Karsh-Masson Gallery and the City of Ottawa Art Collection. | publicartprogram@ottawa.ca |
| Arts & Heritage | For more information on Arts , Heritage and Festivals & Fairs Funding Programs. | infoculture@ottawa.ca |
| Arts & Heritage | For all inquiries regarding City of Ottawa Museums (Billings Estate, Cumberland Heritage, Fairfields, Nepean, and Pinhey’s Point). | museums@ottawa.ca |
| Arts & Heritage | Contact representatives from the Community Arts Program. Their aim is to increase public participation in the arts by providing a community context and venue for professional artists in dance, music, theatre, visual, literary and media arts. | communityartsprogram@ottawa.ca |
| Budget | For any questions related to the budget | budget@ottawa.ca |
| Building Code | For information on the administration and enforcement of the Ontario Building Code Act & Ontario Building Code: Building Permits, Renovations, Demolitions, Plumbing, Building Inspections, Pool Enclosure Permits, Civic addressing for new development. | buildingpermits@ottawa.ca |
| Building Code Associated Services | For information on Compliance Reports, Compliance with Agreements (Residential / Commercial), Request for Release of Agreements, Access to Building Permit Records (View and Release), and Agency Letters of Approval (Liquor Licenses). | buildingrecords@ottawa.ca |
| Committees of Council | To volunteer for a City of Ottawa advisory committee or board. | committees@ottawa.ca |
| Community Organization Listing | The Community Organization Listing provides residents of Ottawa with up-to-date contacts and information about local sports, recreation and cultural organizations. | association@ottawa.ca |
| Construction | For information on the City's road construction projects. Right of Way inspection office. | Inspection_Office@ottawa.ca |
| Court - Provincial Offences | Information regarding Provincial Offence fines, payments, trials, appeals and re-openings. | provincialoffences@ottawa.ca |
| Cycling | To obtain information about cycling courses offered by the City of Ottawa. | cycling@ottawa.ca |
| Doors Open Ottawa | For any questions or comments relating to Doors Open Ottawa, including suggestions of buildings to approach for participation in the event. | doorsopen@ottawa.ca |
| Economic Development | More information about Ottawa's economic advantages | worldclass@investottawa.ca |
| Elections | For information on the City of Ottawa Municipal Elections. | elections@ottawa.ca |
| Employment | For information concerning employment opportunities. | hrservicecentre@ottawa.ca |
| Employment | For information concerning the Summer Student Employment Program. | hrservicecentre@ottawa.ca |
| Employment & Financial Assistance | Contact the Employment and Financial Assistance Branch (EFA). | efa@ottawa.ca |
| Financial Services | If you have sustained a loss you believe the City is responsible for, you can file a claim with the City. | claims@ottawa.ca |
| Financial Services | Questions or comments concerning Property Taxes, Tax Bills or Water Bills. | revenue@ottawa.ca |
| French Language Services | To submit any comments, questions, complaints with regards to the delivery of services in French and the City of Ottawa’s Bilingualism Policy. | dsf-flsd@ottawa.ca |
| Garbage & Recycling | To obtain information on garbage, recycling, yard waste and composting. | 3Rs@ottawa.ca |
| Housing | Contact the Housing Branch. | housing-logement@ottawa.ca |
| Media | Contact City of Ottawa Newsroom. | medias@ottawa.ca |
| Parks & Recreation | To receive information or to register for recreation programs. | register@ottawa.ca |
| Parks & Recreation | For information on Seasonal Recreation Programs, and the Park and Wading Pool Program. | seasonalrecreation@ottawa.ca |
| Parks & Recreation | To obtain information on last minute available ice time at all City of Ottawa arenas, or last minute bookings for sport fields, baseball diamonds and parks. | sports@ottawa.ca |
| Pesticides | For information on the City’s pesticide reduction strategy. | pesticide@ottawa.ca |
| Planning and Development | Development Information Officers - Central. | DIOinquiry@ottawa.ca |
| Planning and Development | Development Information Officers - Nepean. | DIOinquiry@ottawa.ca |
| Planning and Development | Development Information Officers - Kanata and Rural. | DIOinquiry@ottawa.ca |
| Planning and Development | Development Information Officers - East. | DIOinquiry@ottawa.ca |
| Police | For all inquiries about the Ottawa Police Service. | info@ottawapolice.ca |
| Rural Affairs | For information concerning rural Ottawa or the Rural Affairs Office | ruralaffairs@ottawa.ca |
| Tourism | For all inquiries regarding Lansdowne Park. | parc.lansdowne.park@ottawa.ca |
| Volunteering | For information on volunteering opportunities and resources. | volunteer@ottawa.ca |
| Water | For information concerning water treatment programs and operations, and drinking water, plus water distribution (including fire hydrants). | info-water@ottawa.ca |
| Youth | Electronic network linking youth serving agencies, and other groups working with youth. | youthlinks@ottawa.ca |