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Services by phone, e-mail and in person

General inquiries


3-1-1 (within Ottawa)

613-580-2400 (toll free: 1 866 261-9799)

613-580-2401 (TTY service for the deaf, deafened and hard of hearing)

We can serve you by phone in 170 languages

When calling the City of Ottawa, you may request the assistance of an interpreter.

In person:

As part of the City of Ottawa's reopening plan, select Client Service Centres are now taking appointments to provide in-person services.

Email: (For urgent matters please call 311, we are open 24/7)