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Services by phone, e-mail and in person

General inquiries


3-1-1 (within Ottawa)

613-580-2400 (toll free: 1 866 261-9799)

613-580-2401 (TTY service for the deaf, deafened and hard of hearing)

We can serve you by phone in 170 languages

When calling the City of Ottawa, you may request the assistance of an interpreter.

In person:

Service is currently not available in person due to COVID-19 closures.

ServiceOttawa Client Service Centres

Email: (For urgent matters please call 311, we are open 24/7)