Services by phone, e-mail and in person

On this page

General inquiries


3-1-1 (within Ottawa)

613-580-2400 (toll free: 1 866 261-9799)

613-580-2401 (TTY service for the deaf, deafened and hard of hearing)

We can serve you by phone in 170 languages

When calling the City of Ottawa, you may request the assistance of an interpreter.

In person:

In-person counter services locations and information.

Email: (For urgent matters please call 311, we are open 24/7)

Canada Video Relay Service (VRS)

The City of Ottawa is pleased to announce that Canada Video Relay Service (VRS) is available for residents wishing to use their service to access our general phone line by calling 613-580-2400.

Canada VRS is a service that allows Canadians who are Deaf, hard of hearing or speech-impaired to make phone calls using internet and cellphone-based technologies. Callers using VRS are connected with a sign language interpreter who provides real time interpretation for telephone calls. This allows callers to express themselves in their first language, American Sign Language (ASL) or Langue des signes québécoise (LSQ), when asking questions or making requests to the City.

More information can be found on the Canada VRS webpage.