Call:
3-1-1 (within Ottawa)
613-580-2400 (toll free: 1 866 261-9799)
613-580-2401 (TTY service for the deaf, deafened and hard of hearing)
We can serve you by phone in 170 languages
When calling the City of Ottawa, you may request the assistance of an interpreter.
In person:
Due to the provincial stay-at-home orders, in-person counter services are temporarily suspended effective Saturday, April 3rd until further notice.
Email:
311@ottawa.ca (For urgent matters please call 311, we are open 24/7)