Your city, your ideas: City of Ottawa Service Reviews

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Published on
November 15, 2023
Council, committees and City Hall

Do you have ideas on how the City of Ottawa can improve our services and save money to reinvest into other priorities? If so, we want to hear from you!

We’re conducting service reviews, which are an evaluation of an organization’s services to look for improvements to service delivery, efficiency and effectiveness. We want to harness the incredible wisdom of people like you, who live in and contribute to our beautiful city every day. Our goal is to put any savings that are found from the service reviews towards the Term of Council priorities. These priorities are focused on making our city an even better place to live, learn, work and play.  

We are starting by focusing the service reviews on the four themes of the Term of Council priorities. Each theme will last up to three months, during which time you will be able offer ideas and suggestions on that topic. The priorities are focused on creating an Ottawa that: 

We understand that each one of you brings unique perspectives and experiences to the table, and we want to tap into that diverse pool of knowledge. We’re looking for ideas on how we can offer services in a new and innovative way, or how we can reduce costs.

Your input will play a crucial role in shaping the future of our city, allowing us to prioritize projects, allocate resources effectively, and create a more sustainable and prosperous Ottawa. Your ideas have the power to drive positive change, making a lasting impact on our community for years to come. 

Visit for more information and stay tuned for news and engagement opportunities on Engage Ottawa as the City rolls out this major project.

For more information on City programs and services, visit, call 3-1-1 (TTY: 613-580-2401) or 613-580-2400 to contact the City using Canada Video Relay Service. You can also connect with us through Facebook, X (formerly Twitter) and Instagram.