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Accessibility training requirements for volunteers
Welcome to the City of Ottawa’s mandatory accessibility training for volunteers.
If you become a volunteer, you will be required to complete the following two Accessibility training courses:
- Accessible Customer Service training
- Integrated Accessibility Standards Regulation (IASR) training for volunteers
Important: Please notify your Coordinator of Volunteers by email upon completion.
Accessible customer service training
The Accessible Customer Service training provides you with a general overview of the Province of Ontario’s Accessibility for Ontarians with Disabilities Act (AODA) standards.
Please notify your coordinator of volunteers by email upon completion.