Complaints regarding French language services

French Language Services (FLS), which reports to the Office of the City Clerk, is responsible for managing complaints regarding the quality of service delivery in French at the City of Ottawa.

By managing complaints regarding French language services, FLS is able to:

  • Assist City departments in improving the delivery of quality French language services to residents and staff
  • Better address the needs and concerns of residents and staff
  • Collaborate with departments to ensure they take the measures necessary to prevent the recurrence of issues

Who may lodge a complaint?

Residents or employees who feel that there was a lack in the delivery of services in French on the part of the City can submit a complaint.

How to lodge a complaint?

Follow this direct link to the online form for complaints regarding French Language Services.

Before submitting a complaint, please review the guidelines on complaints to the City.  The online form is also located within the Office of the City Clerk section. 

For additional information, please contact French Language Services at 613-580-2424, ext. 21000.