Who is Service Line Warranties of Canada?
Service Line Warranties of Canada is a private company that provides optional and voluntary Exterior Water Service Line, Exterior Sewer/Septic Line and Interior Plumbing and Drainage Coverage plans to homeowners.
Service Line Warranties of Canada (SLWC) was incorporated in British Columbia in 2014 and is a part of HomeServe which is an international service provider operating in the UK, France, Spain, Japan, the US and Canada. SLWC is guided by a Toronto based General Manager and the contractors in SLWC’s network are Canadian, including those servicing Ottawa.
SLWC is an accredited Better Business Bureau organization with an A+ rating and is solely responsible for the administration of the program.
Why has the City of Ottawa chosen to work with SLWC to offer these Plans?
The City saw an opportunity to educate homeowners about their responsibilities for the maintenance, repair and replacement of the private portion of their water and sewer service lines (from inside the home to the property line or water shut-off valve).
The City can also be assured that all repairs performed on this critical infrastructure meet the Ontario Building Code and that all appropriate permitting is obtained.
Why was SLWC chosen over another company?
The arrangement between the City and SLWC was established through the Local Authorities Services (LAS), a not-for-profit organization created by the Association of Municipalities of Ontario to work with Ontario municipalities, as well as organizations from the broader public sector, to help realize lower costs, higher revenues, and enhanced staff capacity, through co-operative procurement efforts, and innovative training, program and services.
LAS has conducted due diligence and selected SLWC as its preferred service partner to provide low-cost warranty offering to the residents of Ontario municipalities. For more information, please visit LAS.
City staff are in continuous communication with SLWC and will be monitoring the program to ensure residents receive excellent service. Other companies are not in any way precluded from approaching the City to enter into a similar type of agreement.
What are the benefits of this type of program?
SLWC offers homeowners optional and voluntary affordable protection for unexpected costs of repairing or replacing failed or defective water and sewer/septic service lines, as well as failed or defective interior plumbing systems.
SLWC only uses qualified local contractors so repair dollars stay within the community, helping the local economy.
Is the City receiving compensation in this arrangement? How is it being spent?
SLWC does offer the City compensation for allowing the use of the City’s logo when promoting the program to Ottawa homeowners. The support of the City provides residents with confirmation of the legitimacy of the program. This in turn results in increased enrollments, allowing SLWC to offer plans at lower prices. The compensation offsets the administrative cost of the program to the City, however it does not generate revenue.