Tax receipts and statements

The City will issue residents a receipt for property tax payment, record of payment or duplicate tax statement upon request.

Before you begin

To request a receipt, record of payment or statement you will need your tax statement/bill. If you do not have a copy of your tax statement you will need to provide your property’s roll number.


There is no charge for a tax receipt if you provide your statement/bill.

Should you require a record of payment of your annual tax bill or require a duplicate statement for previous years, a fee of $41 applies for each year and property.


If you have a copy of your statement

You can request a receipt in the following ways, be sure to indicate your property address, roll number, name and the year required:



City of Ottawa, Revenue Services
100 Constellation Drive, 4th Floor East
Ottawa, Ontario K2G 6J8

In Person Services

Please be advised that the Revenue Services Front Counter is appointment-based only, and appointments are available to book on a first come first serve basis.  Please have your property tax roll number available upon booking.

Appointments are available at the following times:

  • Monday to Friday, 8:30-4:30 pm (September through May)
  • Monday to Friday, 8:30 – 4 pm (June through August)

To book, modify or cancel an appointment online, please visit City of Ottawa Revenue Services (

There is no cost to book an appointment with Revenue Services. For more information or for assistance using the online booking tool, please contact Revenue Services at 613-580-2444.

If you do not have your statement

Requests and payment must be made in-person at any of the City of Ottawa Client Service Centres (please refer to the Client Service Centres hours and days of operation .


For more information, contact us by:



613-580-2444 (TTY: 613-580-2401) Monday to Friday, 8:00 am to 4:30 pm (June to August, 8:00 am to 4:00 pm). Transactions will be recorded for training and quality assurance.