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Rates and fees

Understanding the rates and fees

Understanding the rates and fees charged by the City of Ottawa will prevent any surprises on your water utility bill

Rate structure

The City of Ottawa’s new rate structure is effective 01 April 2019. It includes water and wastewater charges based on consumption, and fixed charges to reflect the cost of supporting and maintaining our water, wastewater, stormwater and fire supply infrastructure.

Watch a video on the new rate structure (3m:21s) 

Consumption Rates

Your monthly drinking water and wastewater rates vary based on four tiers of water consumption:

• Tier 1 – up to 6m3

• Tier 2 – >6m3 to 25m3

• Tier 3 – >25m3 to 180m3

• Tier 4 – > 180m3

To encourage water conservation, fees are lowest for Tier 1 and increase with each tier. For example, if you consume 10m3, the first 6m3 will be calculated at the Tier 1 rate, and the next 4m3 will be calculated with at the Tier 2 rate.

Each customer’s tier allowance resets every 30 days. However, water utility bills are issued once every two months.

Fixed charges

Under the new rate structure, annual flat fees for water, wastewater and fire supply are based on a property’s meter size. Stormwater fees are based on property type, determined by the Municipal Property Assessment Corporation. These annual fixed charges are prorated on each bill based on the number of days in the billing period. That means every bill has a minimum charge - even when no water is consumed during the billing period.

Annual rate increase

Water utility rates are reviewed and approved annually, based on the budget approved by Council. Revenue from water charges support the City of Ottawa’s commitment to provide residents with high-quality drinking water, while reducing the risk of flooding and renewing existing infrastructure.

Water utility rates - 2018 – Effective until 31 March 2019

Water - $1.953/m3

Sewer Surcharge – 120% of water charges

Fire Supply - $46.28 (residential annual rate)

Water utility rates – 2019 - Effective 01 April 2019

Annual Fixed Rates 

Residential annual fixed rates are listed below, and will be pro-rated on the water utility bill based on the number of days billed.  For a comprehensive list of fixed fees for all properties, see pages 129-143 of the 2019 Approved Budget

Water, Wastewater and Fire Supply

Meter Size Water Wastewater Fire Supply
15mm $120.45 $102.20 $47.21

Urban Stormwater

Property Type Service Rate
Single & Semi Detached Connected $128.31
Townhome & Apartment Connected $ 64.16
Single & Semi Detached Non-Connected $ 89.81
Townhome & Apartment Non-Connected $ 44.91

Rural Stormwater

Property Type Service Rate
Single & Semi Detached Connected $128.31
Townhome & Apartment Connected $ 64.16
Single & Semi Detached Non-Connected $ 64.16
Townhome & Apartment Non-Connected $ 32.08

Consumption Rates (Per m³) – All Properties – resets every 30 days

 
Tier Volume Water  Wastewater Combined
Tier 1 up to 6m3 $0.81 $0.71 $1.52
Tier 2 >6 m3 - 25m3 $1.60 $1.42 $3.02
Tier 3 >25m3 - 180m3 $1.77 $1.57 $3.34
Tier 4 >180m3 $1.97 $1.76 $3.73

Transitional water utility bill – April / May 2019

The first water utility bill issued to each customer between 01 April 2019 and 31 May 2019 is a transitional bill and includes a combination of the former and current rate structures. This bill includes the 2019 water rates, as approved by Council as part of the 2019 Budget which is effective on 01 April 2019. The one-time transitional bill is easy to identify, as it includes both the former and current rate structures. Days prior to 01 April 2019 are billed under the legacy structure (see 2018 rates, above) and days from 01 April 2019 onwards under the new structure (see 2019 rates, above). Customers with questions can contact Revenue Services.

Watch a video on how to read your water bill (:51s) 

What impacts the cost of water services?

Extensive resources are needed to provide water, stormwater and wastewater services to Ottawa residents. The City delivers water and sewer services that consider:

  • Public health protection
  • Environmental protection
  • Provincial legislation, regulations and standards
  • Economic development
  • Infrastructure renewal and rehabilitation

How can I reduce my water consumption?

The City of Ottawa continues to encourage residents to use water wisely as a means to conserve water and reduce your water and sewer bill. For useful tips on water conservation, please visit our conservation section.

Fees

Fee Description 2018 2019
New Account Charged when setting up a new water account $70 $71
Change of Ownership / Occupancy Each time the name on the account changes, it is considered to be a change of ownership / occupancy $44 $44
Account History / Bill Reprint Should you require an account history / bill reprint, please send us your request in writing. Please mail your request and payment to Revenue Services, 100 Constellation Drive, 4th Floor East, Ottawa, ON K2G 6J8.
Alternatively, forms are located at all City of Ottawa Client Service Centres where payment for service can be made in-person
$38 $38
Credit Card / Debit The secure third-party payment service provider, Paymentus Corporation, charges a service fee for online payments using a credit card or debit banking card 1.99% 1.99%
Interac Payment The secure third-party payment service provider, Paymentus Corporation, charges a service fee for online payments using Interac online payments $0.49 $0.49
Payment Distribution If you have moved or you have more than one water utility account, you must ensure all your water utility accounts have been individually set up for internet / telephone banking or when making a payment at your financial institution. This fee is charged when a payment has to be transferred from one account to another $28 $28
Returned Payment If your payment cannot be processed or is not otherwise honoured by the bank you will be charged for each account the payment was originally applied to $45 $46
Late Payment / Interest A penalty for late payment is added the day following the due date and daily thereafter until the account is paid. Interest is applied after the due date, every 15 days thereafter and before each bill 1.25% per month 0.041% daily
Reminder Notice To cover the production, mailing and administrative costs associated with issuing a reminder notice $7.75 $8
Water Termination Notice Fees to issue and manually deliver a final notice of water service termination $42 $43
Transfer to Tax Accounts left unpaid after the second consecutive billing will be transferred to the corresponding tax account and will incur an administrative fee $43 $43
Water Shut-Off and Turn-On A fee to shut-off and turn-on water service for nonpayment will be charged to the property's water bill $92 $95
Water and Sewer Arrears Certificate Anyone can apply for a Water and Sewer Arrears Certificate, which is a statement of outstanding charges on a water and sewer account $70 $71
Refund Processing To cover the cost of refunding credits to customers when credits are not the result of an error by the City $28 $28
Water Consumption Report Water consumption monthly, daily and even hourly can be viewed on your water account by logging onto your MyServiceOttawa account. If you require a consumption report, an administrative fee applies $38 $40

For more information, please contact:

City of Ottawa, Revenue Services
100 Constellation Drive, 4th Floor East
Ottawa, ON K2G 6J8
Tel: 613-580-2444TTY: 613-580-2401Fax: 613-580-2457

Hours of operation: Weekdays, 8:00 a.m. to 4:30 p.m. (June to August, 8 a.m. to 4 p.m.)

Please quote your account number and service address on all correspondence, or have it handy when you call.

Your call may be recorded for quality assurance and training purposes as well as confirming client requests and directions.

*Note: All Fees are subject to annual review by Council.

Last updated: March 20, 2019