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Property tax bill

Pay your property tax bill with My ServiceOttawa

Log in or register for My ServiceOttawa to:

  • View account summary
  • View bill history and payment information
  • Print bills
  • Manage pre-authorized debit
  • Change your mailing address

To register for this service you will need a copy of your most recent bill.

Online by payment card

You can now pay property taxes online with MasterCard, VISA, American Express (AMEX), Interac  Online, MasterCard Debit or Visa Debit.

  • You will require the 19 digit property tax roll number. View sample tax bill
  • Interac Online, MasterCard Debit and Visa Debit allow you to pay online using money from your bank account. If your bank doesn’t offer Interac Online it likely offers either Mastercard or Visa Debit. Interac Online Frequently Asked Questions.
  • A service fee is applied by the service provider, Paymentus Corporation.

Pay Property Taxes Online

Go to the Paymentus website to make a property tax payment by payment card.  Please verify that you are in the secure site by ensuring that the web address starts with “https” and is https://ipn.paymentus.com/otp/stde/cott/tax

If you choose to make an online property tax payment with a credit card, Interac Online or  Debit you may do so at any personal or public internet access point.

Instructions

Step 1: Click “Pay Property Taxes Online”. 

You will be taken to the third party secure website, Paymentus Corporation, where you can complete your payment.

Step 2: Enter your account information. 

You will need the 19 digit property tax roll for the property tax bill you are paying.

Here is a sample property tax bill to show where you can find the 19 digit property tax roll number

Enter your property tax roll number, and verify your property address. Select Continue.

Step 3: Enter your contact and payment information.

Enter your First name, Last name, Daytime phone number and a valid email address. You will be asked to retype your email address.

Select your method of payment; credit card, Interac Online or Debit (Mastercard or Visa Debit).

When making a payment using a credit card or Debit card; enter your card type, card number, 3 digit security number on the back of your card, the card expiration date, cardholder name, and the payment amount. Select Continue.

When making a payment using Interac Online; enter your payment amount, and select Continue.

Step 4: Confirm your contact, account and payment information.

Credit card and Debit card confirmation: Review your information and use the change button to edit your contact, account or payment information. The secure third party provider, Paymentus Corporation, charges a service fee. You must agree to the service fee, and agree to the terms and conditions of the payment prior to making the payment.

Interac Online confirmation: You will be taken to your financial institution's website where you will login to your bank account and complete your payment. You must agree to the terms and conditions of the payment prior to making the payment.

Step 5: Wait for your payment to be processed.

Please wait to receive your confirmation screen or your payment may not be processed in full.

Step 6: You will receive confirmation.

This screen will confirm your payment has been successfully submitted and you will also receive an e-mail for your records.

Note: You will only see this screen when you have completed your payment using a credit card or Debit card.

When using Interac Online, your payment will be confirmed through your financial institution's website.

Selecting End Session at anytime will return you to the City of Ottawa website.

Frequently Asked Questions

If I have questions regarding my property taxes, who do I call?

For questions regarding your property tax bill, please visit the Property Taxes section or call the City of Ottawa Tax and Water Customer Services at 613-580-2444. Please have your property address and the roll number listed on your bill available when calling.

The City of Ottawa hours of operations are: Weekdays, 8 a.m. to 4:30 p.m. (June to August, 8 a.m. to 4 p.m.)

What if I’m experiencing difficulties processing my property tax payment?

  • For technical help, please contact the Paymentus Call Centre: 819-525-2108
  • Or email Paymentus customer care at customercarecott@paymentus.com
  • For help understanding your tax bill, please contact the Revenue Tax Line: 613-580-2444

If I have Paymentus system technical service questions regarding making a property tax payment on line, who do I call?

For Paymentus system support questions such as difficulty with making a payment on line, please call Paymentus Customer Support Hotline at 819-525-2108. This support hotline is a 24 hour, 7 days a week service available in both English and French.

Or email Paymentus customer care at customercarecott@paymentus.com

What credit cards can I use to pay my property taxes?

We accept payment by MasterCard, Visa and American Express (Amex).

If I pay using Interac Online, which financial institutions support this option?

The number of financial institutions supporting Interac Online is always changing. If your bank does not currently support Interac Online you can still pay your bill using funds from your bank account by choosing to pay using Mastercard or Visa Debit.

Is there a maximum amount that I can charge to my credit card?

Yes, the maximum amount per transaction is $999,999.99. However, your personal financial institution may have preset daily limits based on your individual spending patterns. When making a large or unusual payment by credit card call and advise your personal financial institution before completing the transaction.

How will my transaction be confirmed? 

When using your credit card or Debit card, you will receive an on-screen confirmation number.  You will also receive an email receipt which will include the service fee from the third party provider, Paymentus Corporation.

When using Interac Online, your payment will be confirmed through your financial institution's website.

When is my payment credited to my property tax account?

Your payment will be recorded on the day it was submitted. Payments made before 10:00 p.m.  will be credited to your property tax account on the next business day. Payments made after 10:00 p.m. will be credited to your property tax account within two business days.

How will the payment be displayed on my credit card or Debit card?

Your statement will have two entries.  One will be for the payment to the City of Ottawa and the other will be your service fee payment to Paymentus Corporation.

What is Paymentus

Paymentus is a third party service provider that processes online Property Tax payments on behalf of the City.

How do I know my payment information is secure with Paymentus? 

When paying online, you can verify the security of the third party, Paymentus, by viewing the bottom right hand corner of the Paymentus screen where you will see an icon displaying a lock and indicating the site is secured by ‘Thawte’, Paymentus encryption security provider. 

Why is there a service fee? 

Paymentus charges a fee which covers handling and processing costs. The City of Ottawa does not receive any part of the service fee. Paymentus is an independent corporation providing a hosted service for the City of Ottawa. Ottawa City Council passed By-law 2013-191 in June 2013 allowing third party payment processors to charge a fee for handling credit and debit payments.

Can I pay my property tax bill by credit card at a Client Service Centre Counter?

We normally accept debit cards, cash and cheques at the Client Service Centres.  We do not accept credit cards at the service centre counters.  You can use any publicly available computer with access to the internet to visit ottawa.ca and make a property tax payment online. 

This service is currently not available in person due to COVID-19 closures. Later this month, the City of Ottawa will begin a phased reopening of services and programs impacted by COVID-19. More details will be provided as services resume. Learn more about Ottawa’s reopening plan and new safety measures.

If I don’t own a computer, how can I pay online?

If you choose to do so, you can use any publicly available computer with access to the internet to visit ottawa.ca and make a property tax payment online using your credit card, Interac Online or Debit card. A valid email address is required.