Feature story
This story is part of the City of Ottawa Service Reviews: an initiative aimed at ensuring our services are meeting your needs. Visit ottawa.ca/YourIdeas today.
We know the importance of staying informed and engaged about current happenings in your community. This is why we work hard to make sure that information about our services is more accessible to residents. Sometimes knowing how or where to access information can be tricky – but we are here to help! Keep reading to learn how you can access information about City services and programs and learn about the various ways that Team Ottawa is dedicated to serving you each day.
New: Online Property Tax and Assessment Look-Up Tool
Based on feedback received from residents and our commitment to continuous improvement, we are excited to announce a brand new Online Property Tax and Assessment Look-Up Tool. Residents can now look up properties of interest and the tool will show the property’s assessment value and property taxation details for both the current and previous year. Residents and other industries like real estate and banking institutions can benefit from using this tool as well!
Previously, if you were looking for property tax and assessment information, you would need to visit the City Hall Client Service Centre to look up a property, write down the information and then use our Tax Estimator online to populate what the estimated taxes are. You could also obtain a tax certificate for a fee. This new tool will make accessing information more convenient and affordable. Check it out today!
More ways to stay informed and engaged
This new tool is just one example of the many ways we are constantly working hard to improve our services so they meet your needs. Interested to know other ways you can access information about your city? Here are a few highlights:
- Service Ottawa
- Client Service Centres: There are several Client Service Centres across the city offering a wide array of services, in English and French, under one roof. From municipal permits to parking inquiries, the Client Service Centres act as a hub where residents can access a plethora of services efficiently. You can find more information about locations and services on ottawa.ca.
- 3-1-1 Call Centre: The 3-1-1 Call Centre is available 24/7, 365 days a year, for non-emergency requests and inquiries. Whether you are reporting neighborhood issues, seeking information or expressing concerns, the 3-1-1 Call Centre serves as a direct link between residents and the City. No time to call? You can also submit a service request online or by emailing 311@ottawa.ca.
- MyServiceOttawa: Create your My ServiceOttawa account to view the status of your service requests, collection calendar or pay your property tax and water and sewer bill, and more, all in one place!
- Sign up for news: You can receive important information right in your inbox by signing up to one or more of the many e-newsletters the City offers. Simply sign up to receive them on ottawa.ca. You can also check out our City News page for the most up-to-date information on City services, programs and more happening city-wide. Don’t forget to download the City of Ottawa app too, available on Android and Apple devices.
- Engage Ottawa: Share your opinions on projects that matter to you by participating on Engage Ottawa. By registering on the public engagement platform, you can contribute your ideas and opinions on local projects that affect you and your community.
Your city, your ideas!
Now that you have seen a sneak peek into the array of services that we offer to keep residents informed, we want to hear from you! Do you have any ideas for improving these or other City services while potentially making them more cost efficient? Share your ideas at engage.ottawa.ca/LiveableForAll.
For more information on City programs and services, visit ottawa.ca, call 3-1-1 (TTY: 613-580-2401) or 613-580-2400 to contact the City using Canada Video Relay Service. You can also connect with us through Facebook, X (formerly Twitter) and Instagram.