Accessible format or communication support request

Provides an opportunity for residents and visitors to request an accessible format or communication support for City services, programs or documentation.

Before you begin

  • If you are requesting an accessible format, you will need to know the name of the document
  • If you are unsure what format or communication support you require, you can contact the City’s Corporate Accessibility Office by email or by calling 3-1-1
  • If you would like to receive your water and sewer bill or tax bill in an accessible format (e-text, large print or Braille), you can do so by contacting Revenue Services directly at 613-580-2444, (TTY: 613-580-2401)
  • For more information on how the City manages requests, consult the City’s Accessible Formats and Communication Supports Procedure


If there is a cost, it will be no more than the regular cost charged to other persons. You will be notified of the regular cost.



By completing the Accessible formats document request form.


The following service will be provided in person. We strongly recommend you schedule an appointment with us, but walk-ins will be accepted between 8:30am – 12pm and 1pm - 4pm.

Please select a location to book an appointment time:

Laurier Client Service Centre, 110 Laurier Avenue West

Nepean Client Service Centre, 101 Centrepointe Drive

Kanata Client Service Centre, 580 Terry Fox Drive (open Tuesday, Wednesday and Thursdays only)

Orleans Client Service Centre, 255 Centrum Boulevard (open Tuesday, Wednesday and Thursdays only)

Metcalfe Client Service Centre, 8243 Victoria Street (open Tuesday)

West Carleton Client Service Centre, 5670 Carp Road (open Wednesday)

North Gower Client Service Centre, 2155 Roger Stevens Drive (open Thursday)

By Phone

By calling 3-1-1 (613-580-2400) / 613-580-2401(TTY)

By Email

By e-mailing