Health and support services

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Seniors’ supports during COVID-19

For information and resources provided by community agencies working to ensure seniors in Ottawa have access to supports during the COVID-19 pandemic, visit our COVID-19 section for vulnerable and isolated seniors. This includes:

  • Food resources, pharmacy delivery, transportation to medical appointments and wellness visits
  • Wellness and protecting your mental health
  • Know who to call for help (9-1-1, 3-1-1 or 2-1-1)

Serving vulnerable seniors

Vulnerable Seniors

In Ottawa, the older adult population will double by 2031. Most will have healthy, active lives but some may need support to remain safe in their home. People living and working in the community can help prevent the most vulnerable from “falling through the cracks” by knowing what to look for and how to connect with community supports and services for older adults.

A vulnerable senior may

  • Have declining physical and cognitive health
  • Be isolated or have a caregiver that needs more help
  • Have trouble accessing or does not have a family physician
  • Have no or limited services and supports in place
  • Have barriers to accessing services
  • Make frequent calls to 911 or many visits to the emergency department

What can you do to help?

  • Learn about the services that can help
  • Offer this information to the person that may need more help
  • Connect the person to a support or service

Services to support vulnerable seniors

For information on other supports and services in Ottawa, call 2-1-1. To speak with a public health nurse regarding a vulnerable older adult call 613-580-6744 Monday to Friday from 9 am to 4 pm.

Finding healthcare

Find out how to stay healthy, where to get help and how to make informed decisions about your health. Ottawa Public Health is your link to Ottawa’s health and support services.

Emergency resources

Service Contact Information
Distress Centre of Ottawa and Region 613-238-3311
Mental Health Crisis Line (24 hours a day) 613-722-6914 or 1-866-996-0991
Ligne Fem-Aide (french only) 1-877-336-2433
Ottawa Dental Society Dental Emergency Service 613-523-4185
Ottawa Public Health 613-580-6744
TTY: 613-580-9656
Ontario Poison Centre 1-800-268-9017
Telehealth Ontario 1-866-797-0000
TTY: 1-866-797-0007

Finding a family doctor

Service Contact Information
Doctor Search
College of Physicians & Surgeons of Ontario
Find A Dentist – Ontario Dental Association 416-922-3900
Find a Registered Dietician 1-877-510-5102
Health Care Connect
Help Ontarians find a family health care provider. .
1 800 445-1822

Area hospitals

Most healthcare needs are covered by the province’s medical coverage, once you are a resident of Ontario. If required, private healthcare plans are available to cover specialized treatments that do not fall under the province’s scope of coverage. Ottawa has 4 main hospitals:

Hospital Contact Information
The Ottawa Hospital 613-722-7000
TTY: 613-761-4024
General Campus
Civic Campus
Riverside Campus
501 Smyth Road
1053 Carling Avenue
1967 Riverside Drive
Children’s Hospital of Eastern Ontario (CHEO) 401 Smyth Road
Queensway-Carleton Hospital 3045 Baseline Road
Montfort Hospital 713 Montreal Road
In addition, there are a number of specialized hospitals and clinics in the region.
Health Care Options Medical Services Directory
walk-in and after hours clinics, urgent care centres, and family health care providers
Ottawa Regional Cancer Centre 501 Smyth Road
Royal Ottawa Hospital
Specialty mental care in Eastern Ontario
1145 Carling Avenue
Bruyère Continuing Care
Élisabeth Bruyère Hospital
43 Bruyère Street
Bruyère Continuing Care
Résidence Saint-Louis
879 Hiawatha Park Road.
Bruyère Continuing Care
Saint-Vincent Hospital
60 Cambridge Street North
The Rehabilitation Centre 505 Smyth Road
613-737-7350 TTY: 613-526-1132
University of Ottawa Heart Institute 40 Ruskin Street

Drop in medical clinics

Service Contact Information
Appletree Medical Group  
Orleans Urgent Care Clinic (OUCC) 
1220 Place d’Orléans Boulevard
Walk-in clinics in Ottawa – Health care options directory  

Community health and resources centres

Service Contact Information
Coalition of Community Health and
Resource Centres of Ottawa
Community Care Access Centre Locations in Ottawa and throughout Ontario  
Ottawa Community Care Access Centre 100-4200 Labelle Street
613-745-5525 or 1-800-538-0520
Carlington Community & Health Services 900 Merivale Road
Centretown Community Health Centre 420 Cooper Street
Eastern Ottawa Resource Centre 2339 Ogilvie Road
Hunt Club/Riverside Community Services Centre 3310 McCarthy Road
Lowertown Community Resource Centre 40 Cobourg Street
Nepean, Rideau and Osgoode Community Resource Centre 1642 Merivale Road, Unit 541
Orléans-Cumberland Community Resource Centre 210 Centrum Boulevard, Suite 211
Overbrook-Forbes Community Resource Centre 225 Donald Street, Unit 120
Community Health Centre
1365 Richmond Road, 2nd Floor
Sandy Hill Community Health Centre 221 Nelson Street
Somerset West Community Health Centre 55 Eccles Street
South-East Ottawa Community Health Centre 1355 Bank Street, Suite 600
TTY: 613-739-8197
Vanier Community Service Centre 290 Dupuis Street
Western Ottawa Community Resource Centre 2 MacNeil Court

Provincial resources

Service Contact Information
Eastern Ontario Health Unit 613-933-1375 or 1-800-267-7120
French Language Health Services Network
of Eastern Ontario
1173 Cyrville Road
Ontario Ministry of Health and Long-Term Care  

Local resources

Service Contact Information
Local mental health help and events eMentalHealth
Ottawa Police Service  
Ottawa Safety Council  
Ottawa Salus Corporation
Community Mental Health Services
200-945 Wellington Street
TTY: 613-759-8455  
The Children’s Aid Society of Ottawa 613-747-7800
Travel Medicine Program (TMP)  
Youth Services Bureau  

Financial resources

Service Contact Information
Dental help for older adults Call 3-1-1, press 4 for Social Services to apply
Help with health-related items and services Call 3-1-1, press 4 for Social Services to apply
Community resources  
Ontario Disability Support Program 613-787-3951