Personal health information is collected to help provide you with care and service by Paramedics and other health care providers (e.g. at receiving facility) or to process payments for health related services.
- Your name, address, date of birth, and Ontario health card number
- Facts about your health, health care history and the health care you have been provided.
Your information is used for administration, quality assurance programs, and regulatory compliance requirements and is compiled into an aggregate form and may be used for research, strategic planning and management decision-making purposes.
Your information is used with your consent to respond appropriately to your health care needs. If you are unable or incapable of providing information, it may be collected from others in order to assess your needs.
Under the Personal Health Information Protection Act (PHIPA), you have the right to withdraw or limit this consent which protects your information from further use or disclosure, but may affect the provision of health care.
Access and disclosure of your personal health information
You have the right to access your personal health information and receive a copy of your personal health record (i.e. ambulance call report), subject to limited exceptions as set out in PHIPA.
Requests can be made by completing an Authorization to Disclose Personal Information form and mailing it to the address below.
Further Inquires and Contact Information
If you would like to know more about how your personal health information is collected, used, maintained and disclosed, or if you have a concern/complaint about access to your personal health information please contact:
Ottawa Paramedic Service
2465 Don Reid Drive
Ottawa, ON K1H 1E2
phone: 613-580-2424 ext. 22475
Please allow 10 business days to process your request.
Documentation must be picked up, in person, with official photo identification. This service is currently not available in person due to COVID-19 closures.
Monday to Friday between 8:30 am and 4:30 pm – by appointment only.
You also have the right to request correction of a record if it is incomplete or inaccurate.
Your personal health information is kept private, unless the Ottawa Paramedic Service is required to disclose any details for law enforcement purposes, or specifically authorized under PHIPA to share it with others. Personal health information is not released without your written consent.