If you are moving into or out of a property, it is important for you to notify Revenue Services. This notice is required in order to ensure that your property and contact information is up-to-date with us in order to receive your water utility bill and any further communication in a timely fashion.
Before you begin
Before you begin
Revenue Services will obtain a final meter reading on your closing date using our Automated Meter Infrastructure network. If you move without notifying Revenue Services, you will be liable for the account until notice of your move is received.
What you need
What you need
- Service address for old and new account
- Date of closing
- Phone numbers for cell, home and work
- Your new mailing address (necessary for any refunds due to the final reading)
Cost
Cost
A $49 fee applies for setting up a new water utility account.
Request
Request
What's next
What's next
Water utility bills are typically issued every two months for residential properties and every month for larger consumers. Depending on your previous billing cycle, there may be a delay in the issuance of your first bill.
Contact
Contact
For more information, contact us by:
Phone
Revenue Services at 613-580-2444 (TTY: 613-580-2401) Monday to Friday, 8:00 am to 4:30 pm (June to August, 8:00 am to 4:00 pm). Transactions will be recorded for training and quality assurance.