Change of ownership

If you are moving into or out of a property, it is important for you to notify Revenue Services. This notice is required in order to ensure that your property and contact information is up-to-date with us in order to receive your water utility bill and any further communication in a timely fashion.

Revenue Services will obtain a final meter reading on your closing date using our Automated Meter Infrastructure network. If you move without notifying Revenue Services, you will be liable for the account until notice of your move is received.

  • Service address for old and new account
  • New owner/tenants name
  • Date of closing
  • Phone numbers for cell, home and work
  • Your new mailing address (necessary for any refunds due to the final reading)

A $47 fee applies for setting up a new water utility account.

Online

My ServiceOttawa

Email

revenue@ottawa.ca

Phone

613-580-2444

Water utility bills are typically issued every two months for residential properties and every month for larger consumers. Depending on your previous billing cycle, there may be a delay in the issuance of your first bill.

For more information, contact us by:

Email

revenue@ottawa.ca

Phone

Revenue Services at 613-580-2444 (TTY: 613-580-2401) Monday to Friday, 8:00 am to 4:30 pm (June to August, 8:00 am to 4:00 pm). Transactions will be recorded for training and quality assurance.