First aid and CPR courses

1. Review the available first aid and CPR courses (see below)
2. Click the course name
3. Scroll to the table of available course dates
4. Click the course number for the desired date to open the registration portal
5. Login or create a Register Ottawa account to register

Note: client pin and barcodes from before January 1, 2023, are no longer valid

Need help registering? Check out the Register Ottawa tutorial video and FAQs

Location

All first aid and CPR courses are held at the Public Education training centre.

2430 Don Reid Drive, Suite 202 (second floor)

The facility at 2430 Don Reid Drive is currently under renovation which include updates to meet accessibility requirements. An elevator is located near the entrance door lobby, and there are temporary signs for accessible washrooms on the second floor. If you need assistance or have any questions, please call the number posted at the building entrance.

Programs must be paid for in full at the time of registration. Payment can be made by cheque, credit card, debit card or cash. Cheques are made payable to the City of Ottawa. Prepaid or reloadable credit cards, gift certificate and Visa Debit are not accepted at this time.

Waitlist

If a spot should become available due to another person cancelling or transferring out of the class, you will receive a call from staff. At that time you can decide whether to take or decline the spot. You may register in another class and on the chance your waitlisted course becomes available, you will be contacted to confirm if you wish to be transferred back to your original preference.

Incorrect age

Unfortunately, the registration system will not allow you to register if you do not meet the required age at the start of the program. Please email CPR@ottawa.ca for more information.

Cancellations

Courses with insufficient registration will be cancelled. If a class or lesson is cancelled, every attempt will be made to re-schedule. If the class or lesson cannot be rescheduled, a refund will be issued.

Withdrawals and refunds

Withdrawals:

Withdrawals can be made:

• Online, up to seven days before course start date for a credit on your recreation account.
• At any recreation facility.

Refunds:

When requesting a refund, you must submit a completed Refund Request Form available at any recreation facility.

• Refunds can be issued only by cheque, credit card, or as a credit on your recreation account
  • Processing fees are being waived for a refund of credits that have been on your account for less than two years.
    • The $15 processing fee will still apply to a refund of credits on your account for more than two years.
  • If more than 50% of the course/membership has elapsed, no refund or credit on account will be offered.
  • ​There are no refunds or credits for private lessons.
  • For admission and goods purchases, refunds will be processed at the Facility with proof of purchase.

Returned cheque /declined credit card fee

A service fee will be charged after two declined credit card payments and on all cheques returned as Non Sufficient Funds (NSF), Stop Payment or Funds Not Cleared.

Credits on account

Credits can be left on your account for two years. After which, refunds will be issued automatically and subject to a $15 processing fee.

Seniors’ discount

City of Ottawa residents who are 65 years of age and over will receive a discount of 10 per cent when registering for a City program. A proof of age is required.

Non-resident fee

Non-Ottawa residents will be charged an additional 25 per cent per person per program or membership.

Credit card payments in excess of $5,000

Credit Card payments totalling $5,000 or greater (within a one-month period) will be charged a fee of 1.99% as authorized by City of Ottawa By-law 2013-191. The City's Accounts Receivable Unit will issue a blue invoice monthly for these fees.

For private in-house group training at a suitable venue or to register a group of participants as an organization, contact:

PublicEducation@ottawa.ca

613-580-2424, ext. 32434

For questions about Authorized Providers to the Ottawa Paramedic Service, contact:

CPR@ottawa.ca

613-580-2424 Ext: 32434