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Health and safety

Report smoking in the public or workplace

To report a smoking violation, please select from the following list of locations or situations:

Smoking at a City Facility/Property

Smoking in a Common Area

Smoking at a Hospital or Long Term Care Facility

Smoking at Restaurant, Bar, Patio

Smoking at a School

Smoking Shisha/Hookah

Smoking in the Workplace Violation

Please note that we will do our best to have a by-law officer attend your location, although it may not be possible for one to arrive in time. We are, however, tracking all reported violations of the smoke-free regulations and the information provided will help us to determine problem areas within the City. With this information, by-law officers can conduct focused enforcement efforts based on data collected from public complaints and from staff reports as well.

For more information

Please refer to the Smoking and Vaping (By-law No. 2019-241) for more information.

Report tobacco retail signage violation

The sale of tobacco products, including in-store placement and advertising, is regulated by the Smoke-Free Ontario Act.

Report tobacco retail signage violation

Please note that we will do our best to have a by-law officer attend your location, although it may not be possible for one to arrive in time. We are, however, tracking all reported violations of the smoke-free regulations and the information provided will help us to determine problem areas within the City. With this information, by-law officers can conduct focused enforcement efforts based on data collected from public complaints and from staff reports as well.

For more information

Please refer to the tobacco page for more information.

Report tobacco sales to minors

The sale of tobacco products, including in-store placement and advertising, is regulated by the Smoke-Free Ontario Act.

Report tobacco retail sales to minors

Please note that we will do our best to have a by-law officer attend your location, although it may not be possible for one to arrive in time. We are, however, tracking all reported violations of the smoke-free regulations and the information provided will help us to determine problem areas within the City. With this information, by-law officers can conduct focused enforcement efforts based on data collected from public complaints and from staff reports as well.

For more information

Please refer to the tobacco page for more information.

Request tobacco retailer signage

Tobacco retailers can request new or additional signage, such as health warnings or age restrictions.

Request tobacco retailer signage

Request to have your home’s drinking water tested for lead

NOTE: At this time, in-home services including water quality tests have been suspended until further notice. Requests will be held until these services are offered. Requestors will be contacted at that time.

If you’re concerned about the potential presence of lead in your tap water, you can request a water quality test.

Drinking water provided by the City of Ottawa is lead-free. However, trace amounts of lead can dissolve into drinking water during contact with your home’s lead pipes (including your water service pipe), brass fixtures, and lead solder. This may impact the safety of your tap water.

Ottawa residents who live in homes built after 1955 are at little or no risk of lead exposure through tap water. In limited instances, homes built after 1955 may be impacted if connected to an older watermain.

For more information on keeping your tap water lead-free, please consult our frequently asked questions (FAQs)

Request to have your home’s drinking water tested for lead.