The City of Ottawa is responsible for the operation and maintenance of the street lighting system within City boundaries. City staff administer the program and maintain the system through the services of several lighting maintenance contractors.
In order to expedite repairs and reduce confusion, please provide a municipal address that references the street light or sign’s location.
Please call 3-1-1 if the streetlight issue is related to the following:
- Traffic signals or traffic signs.
- Hand hole cover open or missing exposing wires
- Knocked down streetlight
- Damaged light such as broken glass, hanging arm, Construction activity (square or rectangular cut in road)
- Missing or loose manhole cover
For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. All other Service Requests will be triaged and addressed as operations allow.