Why did I receive an overdue notice?
There are a number of reasons that you would receive an overdue notice after you have sent in your payment. The most common reason is your payment was late and your account was subject to interest in accordance with our Interest Policy. The policy states that accounts paid after the due date are subject to interest at the annual compounded rate of 16.08% (1.25% per month). Please call our office so we can confirm that your payment was received and discuss payment of the remaining balance.
I can't pay the full amount all at once - What should I do?
It is very important that you contact us so we can discuss payment arrangements; otherwise collection steps will continue.
I am expecting a cheque from the City of Ottawa - Why did I not receive payment?
If you or your company has invoiced the City for goods or services and your accounts receivable invoice is overdue, the payment may be applied to your outstanding receivable balance owed to the City of Ottawa. Should this happen the Accounts Receivable Unit will contact you directly.
I have been refused access to City Services, due to an unpaid Accounts Receivable invoice - How do I rectify that?
Call our office so we can discuss your outstanding balance and the steps necessary to restore your access to City services.
Where do I find my customer and invoice numbers?
Invoice - Facture
Invoice N.:
No de facture : #########
Date: (Y/A M/M D/J)
Page:
Customer No.:
No de client : ######
I paid the invoice - Why is the collection agency calling?
The City of Ottawa has retained three collection agencies for the collection of unpaid invoices. Once it is referred to an agency, additional fees are added to the account. If you paid the amount of the invoice the fees could be outstanding and the collection agency could be calling to collect this amount.
You can pay agency fees directly to the collection agency handling the invoice, by mail to:
City of Ottawa, P.O. Box 3441Ottawa, ON K1P 1J5