Accounts receivable invoice

A blue invoice from the City of Ottawa can be for any service that the City provides to its residents and businesses. These services include facility rentals, motor vehicle accident damage to City property and Trail Road landfill use.

An overdue account is subject to a compounded annual interest of 16.08% (1.25% per month). Interest accrues daily from the due date on each invoice until the account is paid in full. Payments are applied first to interest and then to invoices, from oldest to most recent. Your account is credited when payment is received and deposited at our office.

To pay your invoice, you will need:

  • Your customer number and should have your invoice number (shown in the box in the upper right-hand corner of your invoice)

Effective January 1, 2022

Credit card and Interac Online and Debit service fees

The third party service provider, Paymentus Corporation charges a service fee for all payment card transactions. Those clients who choose this payment channel will be responsible for paying the fee at a rate of 1.99% for credit card and Debit card transactions. Payments made using Interac Online are charged a flat fee of $0.49.

Invoice copy / Account statement fee

If a duplicate copy of an invoice is required, a fee of $39 applies.

Transfer to tax fee

Overdue accounts that are transferred to a tax account will incur a $49 administrative fee and may be collected in the same manner as property taxes.

Returned payment fee

All returned payments are subject to a $49 administrative fee.

Collection agency fees

Overdue accounts referred to a private collection agency will incur a $46 handling fee plus agency commission.

Refund fee

A $30 fee applies when producing a refund to cover the cost of refunding credits to clients when credits are not the result of an error by the City.

Online by Payment Card

Online Accounts Receivable Payment

You may pay your account receivable invoice online with MasterCard, VISA, American Express (AMEX), Mastercard Debit, Visa or Mastercard debit and Interac Online (RBC (Royal Bank) and TD Canada Trust). A service fee of 1.99% is applied when paying online by credit card or Visa or Mastercard debit and a flat fee of $0.49 when paying by Interac Online, by the service provider, Paymentus Corporation. A valid e-mail address is required.

You will need your customer number and should have your invoice number from your Accounts Receivable invoice/statement. If you do not have your invoice number, you may enter your customer number to proceed. If you do not have either of the required numbers, please call Accounts Receivable Unit at 613-580-2424 ext. 13668.

Payment Confirmation:

You will receive an on-screen confirmation number and an email receipt which will include the service the third-party provider, Paymentus Corporation.

For more information on Paymentus, please refer to our Paymentus page.

Pre-authorized Debit (PAD) plan

The Pre-authorized Debit (PAD) plan offers you the convenience of having your payments automatically debited to your bank account on the first and/or fifteenth of every month. Enrolment in the Plan is free. To qualify, all existing accounts receivable invoices must be paid up-to-date.

To enroll, complete the Pre-Authorized Debit Application form.

Payments will be applied from the date authorized until the debt has been paid in full, unless the plan is terminated. To withdraw from the plan or change banking information you must provide Accounts Receivable with (30) days written notice. Subscribers to the PAD, who have two (2) returned item within a 12-month period, will become ineligible to continue on the PAD program. The balance of the debt will become due immediately and subject to applicable penalties. An NSF fee applies for all returned PAD payments.

In-Person

Note: A service fee may apply for credit card payments.

We strongly recommend you schedule an appointment with us but walk-ins will be accepted between 9am - 4pm.  Priority will be given to scheduled appointments.  Please select a location to book an appointment time:

Laurier Client Service Centre, 110 Laurier Avenue West

Nepean Client Service Centre, 101 Centrepointe Drive

Kanata Client Service Centre, 580 Terry Fox Drive (open Tuesday, Wednesday and Thursdays only)

Orleans Client Service Centre, 255 Centrum Boulevard (open Tuesday, Wednesday and Thursdays only)

Metcalfe Client Service Centre, 8243 Victoria Street (open Tuesday)

West Carleton Client Service Centre, 5670 Carp Road (open Wednesday)

North Gower Client Service Centre, 2155 Roger Stevens Drive (open Thursday)

By Mail

Mail your payments to:

City of Ottawa, Accounts Receivable
P.O. Box 3441, Ottawa, ON K1P 1J5

Please make cheque(s) payable to City of Ottawa and write your customer account number on the front of the cheque. Do not fold, staple, stamp or write on the payment stub.

We accept post-dated cheques, however please contact our office prior to mailing them in order to discuss your account with us. Cheques should be mailed to the address indicated on your invoice. If they are dated after the due date of the invoice there will be additional interest charges in accordance with our Interest Policy.

Phone

Please call Accounts Receivable at 613-580-2424 ext. 13668, Monday to Friday, 8:00 am to 4:30 pm (June to August, 8:00 am to 4:00 pm). 

Email

AccountsReceivable@ottawa.ca