The City of Ottawa would like to remind residents of the following schedule changes and impacts to City services for the National Day for Truth and Reconciliation on Saturday, September 30. As the day falls on a weekend, the City will have schedule impacts on Monday, October 2 as well.
Client Service Centres
- The City’s 3-1-1 Contact Centre will be open for urgent matters only. Please visit ottawa.ca/311 for more information.
- All services at Ottawa City Hall (110 Laurier Avenue West), Ben Franklin Place (101 Centrepointe Drive), Kanata (580 Terry Fox Drive), Orleans (255 Centrum Boulevard) and the City’s Provincial Offences Court at 100 Constellation Drive will be closed.
- The Business Licensing Centre at 735 Industrial Avenue will be closed.
- The City of Ottawa Spay and Neuter clinic at 26 Concourse Gate will be closed.
Green bin, recycling and garbage collection
- There will be no impacts to green bin, recycling or garbage collection.
- Residents can sign up to receive collection reminders and service alerts by email or phone call at ottawa.ca/CollectionCalendar.
- The Trail Waste Facility will be open on Monday, October 2 from 7 am to 6 pm.
All City parking regulations apply.
- There are no changes to scheduled service on Saturday, September 30 or Monday, October 2. Use OC Transpo’s Travel Planner to plan your trip.
- OC Transpo Customer Service (613-560-5000) will be open regular business hours throughout the weekend, including Saturday, September 30 from 8 am to 9 pm and Monday, October 2 from 7 am to 9 pm.
- OC Transpo’s Customer Service Centre located at the Rideau Centre will be open regular business hours on Saturday, September 30 and Monday, October 2 from 9:30 am to 9 pm.
- All other OC Transpo Customer Service Centres remain closed.
- The OC Transpo Lost and Found at Heartwood House will be closed on Monday, October 2.
- Para Transpo
- Para Transpo service will operate regular service on Saturday, September 30 and Monday, October 2.
- Regular bookings for Saturday, September 30 and Monday, October 2 will not be automatically cancelled.
- Customers can book trips for Saturday, September 30 starting on Saturday, September 23, and for Monday, October 2 starting on Sunday, October 1 by using My Para Transpo or calling 613-560-5000.
- The Taxi Coupon line will remain open.
- The reservations phone line will be open from 7 am to 5 pm and the trip information and cancellation phone line will be open from 6 am to 12:30 am both days. Customers can also text 57272 (5-PARA) to connect with Customer Service Representatives for information and cancellations.
- For more information on National Day for Truth and Reconciliation transit service, visit octranspo.com or call 613-560-5000. You can also connect with OC Transpo through Facebook, Twitter and Instagram.
Recreation and cultural services
- Indoor pools, arenas, as well as recreation and community centres will be open, with some operating on a modified schedule. Please check the facility’s pages on ottawa.ca for schedule changes.
- Some regular public swims may be cancelled on short notice due to a shortage of lifeguards. We recommend you confirm by checking with the facility before leaving home.
Ottawa Public Health
- The Site program office and supervised consumption services at 179 Clarence Street will be closed. The Site mobile van will operate from 5 to 11:30 pm.
- Visit the ParentingInOttawa web page for vaccination clinic hours and availability.
- The Sexual Health Clinic and satellite clinics will be closed.
- The Ottawa Public Health Information Centre and the COVID-19 booking line will be closed.
- Dental clinics will be closed.
- The Parenting-In-Ottawa drop-ins will be closed.
- Visit the COVID-19 Vaccine page for vaccination clinic hours and availability.
Municipal child care services
All municipal child care centres will be closed on Monday, October 2.
- Seven Ottawa Public Library branches will be open on Saturday, September 30 to provide an opportunity for members of the public to learn more about the history and impact of residential schools on Indigenous people and communities. The following OPL branches will be open from 10 am to 5 pm for a family Storywalk®, film screenings, displays and access to material and resources to support truth and reconciliation:
- Beaverbrook, 2500 Campeau
- Cumberland, 1599 Tenth Line
- Greenboro, 363 Lorry Greenberg
- Nepean Centrepointe, 101 Centrepointe
- Main, 120 Metcalfe
- Ruth E Dickinson, 100 Malvern
- St Laurent, 515 Côté
- InfoService 613 580-2940
- More details are available on the Ottawa Public Library website.
For more information on City programs and services, visit ottawa.ca, call 3-1-1 (TTY: 613-580-2401) or 613-580-2400 to contact the City using Canada Video Relay Service. You can also connect with us through Facebook, Twitter and Instagram.