Victoria Day schedule changes

The City of Ottawa would like to remind residents of the following schedule changes and City service impacts for the Victoria Day holiday on Monday, May 20.

Client Service Centres

• The City’s 3-1-1 Contact Centre will be open for urgent matters only. Please visit ottawa.ca/311 for more information.
• All services at Ottawa City Hall (110 Laurier Avenue West), Ben Franklin Place (101 Centrepointe Drive), Kanata (580 Terry Fox Drive), Orléans (255 Centrum Boulevard) and the City’s Provincial Offences Court at 100 Constellation Drive will be closed.
• The Business Licensing Centre at 735 Industrial Avenue will be closed.
• The City of Ottawa Spay and Neuter Clinic at 26 Concourse Gate will be closed.
• The City of Ottawa Archives and Gallery 112 at the James Bartleman Centre will be closed from Saturday, May 18 to Monday, May 20.
• The Barbara Ann Scott Gallery at City Hall will be closed on Monday, May 20.

Green bin, recycling and garbage collection

• There will be no curbside green bin, recycling, garbage or bulky item collection on Monday, May 20. Pick up will take place on Tuesday, May 21. In addition, the collection will be delayed by one day for the remainder of the week.
• Residents can sign up to receive collection reminders and service alerts by email or phone call at ottawa.ca/CollectionCalendar.
• Multi-residential garbage containers will be collected on the regular scheduled day. Collections of multi-residential recycling containers, bulky items and green bins will be delayed by one day for the remainder of the week.
• The Trail Waste Facility will be open on Monday, May 20 from 9 am to 5 pm.

Parking

• All City parking regulations apply.

Transit Services

• OC Transpo buses and O-Train Line 1 will run on a Sunday schedule.
• OC Transpo On-Demand will be available in Blackburn Hamlet on Sunday, May 19 and Monday, May 20. Customers can book same-day or next-day trips between 9 am and 6:30 pm.
• Rural Shopper Route 301 will not run on Monday, May 20.
• Use the Travel Planner or Transit, the recommended app for OC Transpo customers, to plan your trip.
• On Victoria Day and every Saturday, Sunday and statutory holiday, take advantage of the 2-for-1 DayPass, where two customers, 13 years of age or older, can ride all day for $11.75. Purchase the 2-for-1 DayPass at any ticket machine or from your bus operator. Kids 12 and under can ride for free every day on OC Transpo buses, the O-Train and Para Transpo.
• The Rideau Centre OC Transpo Customer Service Centre will be open on Monday, May 20 from 10 am to 6pm.
• The OC Transpo Lost and Found (Heartwood House) will be closed on Monday, May 20. Customers can call 613-560-5000 to report a lost item.
• Para Transpo:  
  • Regular bookings or recurring trips are automatically cancelled on Monday, May 20. Customers can book trips for Victoria Day starting one week ahead by calling 613-560-5000 or using My Para Transpo.
  • Para Transpo customers can also text 57272 to connect with customer service representatives from 6 am to 12:30 am for cancellations or information. Standard rates apply.
  • The reservations line will be open from 7 am to 5 pm.
  • The trip cancellation line will be open from 6 am to 12:30 am.
  • The Taxi Coupon line will remain open.
• For more information on Victoria Day service, visit octranspo.com or call (613) 560-5000. You can also connect with OC Transpo through Facebook, X (formerly Twitter) and Instagram.

Recreation and cultural services

• Most indoor pools, arenas, and recreation and fitness centres will be open or operating on a modified schedule. Please check the facility pages on ottawa.ca for details. Please note that some regular public swims may be cancelled on short notice due to a shortage of lifeguards. It is recommended you confirm by checking with the facility before leaving home.  
• Washrooms at Mooney’s Bay, Britannia Beach and Petrie Island will open on Saturday, May 18, water levels permitting.
• Splash Pads will open on Saturday May 18. Any delayed openings due to winter weather impact will be posted on ottawa.ca
• Arts Court, Nepean Creative Arts Centre, Nepean Visual Arts Centre, City-operated museums, and Shenkman Arts Centre will be closed on Monday, May 20. The box office at Meridian Theatres @ Centrepointe will be closed and the Les Lye Studio will be open for a rehearsal.

Ottawa Public Health

• The Site program office and supervised consumption services at 179 Clarence Street will be closed. The Site mobile van will operate from 5 am to 11:30 pm.
• Visit the ParentingInOttawa web page for vaccination clinic hours and availability.
• The Sexual Health Clinic and satellite clinics will be closed.
• Dental clinics will be closed.
• The Parenting-In-Ottawa drop-ins will be closed on Monday, May 20.
• Visit the COVID-19 Vaccine page for vaccination clinic hours and availability.
• Connect with a registered nurse from Health811 for free, secure, and confidential health advice. Service is available in English and French, with translation support also offered in other languages.
• Our immunization program telephone line will be closed. You can update your child's immunization record using either the CANImmunize App or the Immunization Connect Ontario (ICON) Tool. For more information visit our Updating and Retrieving Immunizations web page.

Employment and Social Services

• All four Employment and Social Services offices will be closed on Monday, May 20:
  • 370 Catherine Street
  • 2339 Ogilvie Road
  • 100 Constellation Drive
  • 2020 Walkley Road

Municipal child care services

• All municipal child care centres will be closed on Monday, May 20.

Ottawa Public Library

• All branches of Ottawa Public Library (including Bookmobile, Homebound services and InfoService) will be closed on Monday, May 20. Digital content, services, and program listings are available through the Ottawa Public Library website. Virtual programs are available on OPL’s YouTube channel. Regular hours resume on Tuesday, May 21.

For more information on City programs and services, visit ottawa.ca, call 3-1-1 (TTY: 613-580-2401) or 613-580-2400 to contact the City using Canada Video Relay Service. You can also connect with us through Facebook, X (formerly Twitter) and Instagram.