Community supports, healthcare & recreation

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Home Support Services

Home Support Services provide help with light housekeeping to eligible low-income residents who have a medical need and who have little or no supports in the community. Light housekeeping may include:  floors, bathrooms, laundry, kitchen and light dusting.

Who can get Home Support Services?

  • Your income must be below the “low income cut-off” or you are in receipt of social assistance
  • You have a documented medical reason that prevents you from doing homemaking tasks on your own
  • You have little or no support to help you with housekeeping tasks. For example, you live alone and have no family close by

Apply for Home Support Services

Call 3-1-1 between 8:45 am and 4 pm

  • Select 1 for service in English or 2 for service in French
  • Select 4 for Social Services
  • TTY Line 1-800-855-0511

Eligibility will be assessed during a telephone interview followed with a home visit by a case worker.  

For more information, e-mail CommunitySupports@ottawa.ca.

Financial support – Ottawa Hand in Hand

If you are already a participant in a community or social service agency program, if you are an individual or family with a low-income or a family member with a disability, you may qualify for the Ottawa Hand in Hand recreation and culture fee support program.

Only residents of the City of Ottawa may apply for the Ottawa Hand in Hand subsidy, on their own behalf or for a dependent wishing to participate in programs or activities offered by the Recreation, Cultural and Facility Services Department (RCFS). For additional information on Ottawa Hand in Hand, the City of Ottawa’s fee assistance program, residents are invited to visit their local recreation or culture facility or any City Client Service Centre.

Please note: applicants will be asked to provide proof of identity, residency and of financial need and should be prepared to provide copies of formal documentation.

Applicants must meet one of the following eligibility requirements:

  • Evidence of being in receipt of Ontario Works
  • Evidence of being in receipt of a Child Care Subsidy
  • Evidence of being in receipt of Essential Health and Social Supports
  • Evidence of being in receipt of Ontario Disability Support Pension (ODSP)
  • Evidence of being in receipt of Assistance for Children with Severe Disabilities (ACSD/MCSS)
  • Evidence of being in receipt of a Guaranteed Income Supplement (GIS)
  • Means test using the Low Income Cut-Off
    • T451E Notice of Assessment or,
    • Child Tax Benefit Form
  • Special circumstances may also be considered (details to be provided in the application form).
  • Residents of all ages are eligible.
  • Residents are encouraged to apply as early as possible before the program registration period.
  • Each qualifying individual, or member of a family, is eligible for an annual amount of fee support ($200 per person).
  • Applicants are encouraged to pay a minimum of 25 per cent of the program cost.
  • A parent or guardian can transfer all, or a portion of their Ottawa Hand in Hand fee support entitlement to a child or children in their household.

How to apply

  1. Complete the online application form, or pick one up at most staffed recreation facilities or at a Client Service Centre.
  2. Bring the completed application form to your local recreation or cultural facility.

A supervisor will review the application for approval. Applications can only be approved at a recreation or cultural facility.

Ottawa Public Library's Homebound Services

What is Homebound Services?

A free service offering monthly delivery of Ottawa Public Library (OPL) materials directly to your door.

Who is eligible?

Ottawa residents who are unable to visit the Library regularly due to age, illness or disability. A minimum commitment of three months is required to sign up for the service.

Where does the Library deliver?

Individual homes, retirement residences, and long-term care facilities within the City of Ottawa.

What can be borrowed?

  • Books
  • Large print books
  • Audiobooks
  • Music CDs
  • DVDs
  • Magazines
  • eBooks, eAudiobooks, and more
  • DAISY audiobooks for customers with print disabilities

Customers can request their own material, or staff can select materials based on each customer’s interests.

For more information or to register, please contact Homebound Services at 613-580-2944, or email Homebound@BiblioOttawaLibrary.ca

For more information on the Ottawa Public Library's Accessible Services, please visit biblioottawalibrary.ca

Finding healthcare

Find out how to stay healthy, where to get help and how to make informed decisions about your health. Ottawa Public Health is your link to Ottawa’s health and support services.

Emergency resources

Service Contact Information
Distress Centre of Ottawa and Region 613-238-3311
Mental Health Crisis Line (24 hours a day) 613-722-6914 or 1-866-996-0991
Ligne Fem-Aide (french only) 1-877-336-2433
Ottawa Dental Society Dental Emergency Service 613-523-4185
Ottawa Public Health 613-580-6744 TTY: 613-580-9656
Ontario Poison Centre 1-800-268-9017
Telehealth Ontario 1-866-797-0000 TTY: 1-866-797-0007

Finding a family doctor

Service Contact Information
Doctor Search College of Physicians & Surgeons of Ontario  
Find A Dentist – Ontario Dental Association 416-922-3900
Find a Registered Dietician 1-877-510-5102
Health Care Connect Help Ontarians find a family health care provider. . 1 800 445-1822

Area hospitals

Most healthcare needs are covered by the province’s medical coverage, once you are a resident of Ontario. If required, private healthcare plans are available to cover specialized treatments that do not fall under the province’s scope of coverage. Ottawa has 4 main hospitals:
Hospital Contact Information
The Ottawa Hospital 613-722-7000 TTY: 613-761-4024
General Campus Civic Campus Riverside Campus 501 Smyth Road 1053 Carling Avenue 1967 Riverside Drive
Children’s Hospital of Eastern Ontario (CHEO) 401 Smyth Road 613-737-7600
Queensway-Carleton Hospital 3045 Baseline Road 613-721-2000
Montfort Hospital 713 Montreal Road 613-746-4621
In addition, there are a number of specialized hospitals and clinics in the region.
Health Care Options Medical Services Directory walk-in and after hours clinics, urgent care centres, and family health care providers 1-866-330-6206
Ottawa Regional Cancer Centre 501 Smyth Road 613-737-7700
Royal Ottawa Hospital Specialty mental care in Eastern Ontario 1145 Carling Avenue 613-722-6521
Bruyère Continuing Care Élisabeth Bruyère Hospital 43 Bruyère Street 613-562-6262
Bruyère Continuing Care Résidence Saint-Louis 879 Hiawatha Park Road. 613-824-1720
Bruyère Continuing Care Saint-Vincent Hospital 60 Cambridge Street North 613-233-4041
The Rehabilitation Centre 505 Smyth Road 613-737-7350 TTY: 613-526-1132
University of Ottawa Heart Institute 40 Ruskin Street 613-761-5000

Drop in medical clinics

Service Contact Information
Appletree Medical Group  
Orleans Urgent Care Clinic (OUCC)  1220 Place d’Orléans Boulevard 613-841-5389
Walk-in clinics in Ottawa – Health care options directory  

Community health and resources centres

Service Contact Information
Coalition of Community Health and Resource Centres of Ottawa  
Community Care Access Centre Locations in Ottawa and throughout Ontario  
Ottawa Community Care Access Centre 100-4200 Labelle Street 613-745-5525 or 1-800-538-0520
Carlington Community & Health Services 900 Merivale Road 613-722-4000
Centretown Community Health Centre 420 Cooper Street 613-233-4443
Eastern Ottawa Resource Centre 2339 Ogilvie Road 613-741-6025
Hunt Club/Riverside Community Services Centre 3310 McCarthy Road 613-247-1600
Lowertown Community Resource Centre 40 Cobourg Street 613-789-3930
Nepean, Rideau and Osgoode Community Resource Centre 1642 Merivale Road, Unit 541 613-596-5626
Orléans-Cumberland Community Resource Centre 210 Centrum Boulevard, Suite 211 613-830-4357
Overbrook-Forbes Community Resource Centre 225 Donald Street, Unit 120 613-745-0073
Pinecrest-Queensway Community Health Centre 1365 Richmond Road, 2nd Floor 613-820-4922
Sandy Hill Community Health Centre 221 Nelson Street 613-789-1500
Somerset West Community Health Centre 55 Eccles Street 613-238-8210
South-East Ottawa Community Health Centre 1355 Bank Street, Suite 600 613-737-4809 TTY: 613-739-8197
Vanier Community Service Centre 290 Dupuis Street 613-744-2892
Western Ottawa Community Resource Centre 2 MacNeil Court 613-591-3686

Provincial resources

Service Contact Information
Eastern Ontario Health Unit 613-933-1375 or 1-800-267-7120
French Language Health Services Network of Eastern Ontario 1173 Cyrville Road 613-747-7431
HealthyOntario.com  
Ontario Ministry of Health and Long-Term Care  

Local resources

Service Contact Information
Local mental health help and events eMentalHealth
Ottawa Police Service  
Ottawa Safety Council  
Ottawa Salus Corporation Community Mental Health Services 200-945 Wellington Street 613-729-0123 TTY: 613-759-8455
OttawaSeniors.com  
The Children’s Aid Society of Ottawa 613-747-7800
Travel Medicine Program (TMP)  
Youth Services Bureau  

Financial resources

Service Contact Information
Dental help for older adults Call 3-1-1, press 4 for Social Services to apply
Help with health-related items and services Call 3-1-1, press 4 for Social Services to apply
Community resources  
Ontario Disability Support Program 613-787-3951