Home Support Services
Home Support Services provide help with light housekeeping to eligible low-income residents who have a medical need and who have little or no supports in the community. Light housekeeping may include: floors, bathrooms, laundry, kitchen and light dusting.
Who can get Home Support Services?
- Your income must be below the “low income cut-off” or you are in receipt of social assistance
- You have a documented medical reason that prevents you from doing homemaking tasks on your own
- You have little or no support to help you with housekeeping tasks. For example, you live alone and have no family close by
Apply for Home Support Services
Call 3-1-1 between 8:45 am and 4 pm
- Select 1 for service in English or 2 for service in French
- Select 4 for Social Services
- TTY Line 1-800-855-0511
Eligibility will be assessed during a telephone interview followed with a home visit by a case worker.
For more information, e-mail CommunitySupports@ottawa.ca.
Financial support – Ottawa Hand in Hand
If you are already a participant in a community or social service agency program, if you are an individual or family with a low-income or a family member with a disability, you may qualify for the Ottawa Hand in Hand recreation and culture fee support program.
Only residents of the City of Ottawa may apply for the Ottawa Hand in Hand subsidy, on their own behalf or for a dependent wishing to participate in programs or activities offered by the Recreation, Cultural and Facility Services Department (RCFS). For additional information on Ottawa Hand in Hand, the City of Ottawa’s fee assistance program, residents are invited to visit their local recreation or culture facility or any City Client Service Centre.
Please note: applicants will be asked to provide proof of identity, residency and of financial need and should be prepared to provide copies of formal documentation.
Applicants must meet one of the following eligibility requirements:
- Evidence of being in receipt of Ontario Works
- Evidence of being in receipt of a Child Care Subsidy
- Evidence of being in receipt of Essential Health and Social Supports
- Evidence of being in receipt of Ontario Disability Support Pension (ODSP)
- Evidence of being in receipt of Assistance for Children with Severe Disabilities (ACSD/MCSS)
- Evidence of being in receipt of a Guaranteed Income Supplement (GIS)
- Means test using the Low Income Cut-Off
- T451E Notice of Assessment or,
- Child Tax Benefit Form
- Special circumstances may also be considered (details to be provided in the application form).
- Residents of all ages are eligible.
- Residents are encouraged to apply as early as possible before the program registration period.
- Each qualifying individual, or member of a family, is eligible for an annual amount of fee support ($200 per person).
- Applicants are encouraged to pay a minimum of 25 per cent of the program cost.
- A parent or guardian can transfer all, or a portion of their Ottawa Hand in Hand fee support entitlement to a child or children in their household.
How to apply
- Complete the online application form, or pick one up at most staffed recreation facilities or at a Client Service Centre.
- Bring the completed application form to your local recreation or cultural facility.
A supervisor will review the application for approval. Applications can only be approved at a recreation or cultural facility.
Ottawa Public Library's Homebound Services
What is Homebound Services?
A free service offering monthly delivery of Ottawa Public Library (OPL) materials directly to your door.
Who is eligible?
Ottawa residents who are unable to visit the Library regularly due to age, illness or disability. A minimum commitment of three months is required to sign up for the service.
Where does the Library deliver?
Individual homes, retirement residences, and long-term care facilities within the City of Ottawa.
What can be borrowed?
- Large print books
- Music CDs
- eBooks, eAudiobooks, and more
- DAISY audiobooks for customers with print disabilities
Customers can request their own material, or staff can select materials based on each customer’s interests.
For more information or to register, please contact Homebound Services at 613-580-2944, or email Homebound@BiblioOttawaLibrary.ca
For more information on the Ottawa Public Library's Accessible Services, please visit biblioottawalibrary.ca
|Distress Centre of Ottawa and Region||613-238-3311|
|Mental Health Crisis Line (24 hours a day)||613-722-6914 or 1-866-996-0991|
|Ligne Fem-Aide (french only)||1-877-336-2433|
|Ottawa Dental Society Dental Emergency Service||613-523-4185|
|Ottawa Public Health||613-580-6744 TTY: 613-580-9656|
|Ontario Poison Centre||1-800-268-9017|
|Telehealth Ontario||1-866-797-0000 TTY: 1-866-797-0007|
Finding a family doctor
|Doctor Search College of Physicians & Surgeons of Ontario|
|Find A Dentist – Ontario Dental Association||416-922-3900|
|Find a Registered Dietician||1-877-510-5102|
|Health Care Connect Help Ontarians find a family health care provider. .||1 800 445-1822|
Area hospitalsMost healthcare needs are covered by the province’s medical coverage, once you are a resident of Ontario. If required, private healthcare plans are available to cover specialized treatments that do not fall under the province’s scope of coverage. Ottawa has 4 main hospitals:
|The Ottawa Hospital||613-722-7000 TTY: 613-761-4024|
|General Campus Civic Campus Riverside Campus||501 Smyth Road 1053 Carling Avenue 1967 Riverside Drive|
|Children’s Hospital of Eastern Ontario (CHEO)||401 Smyth Road 613-737-7600|
|Queensway-Carleton Hospital||3045 Baseline Road 613-721-2000|
|Montfort Hospital||713 Montreal Road 613-746-4621|
|In addition, there are a number of specialized hospitals and clinics in the region.|
|Health Care Options Medical Services Directory walk-in and after hours clinics, urgent care centres, and family health care providers||1-866-330-6206|
|Ottawa Regional Cancer Centre||501 Smyth Road 613-737-7700|
|Royal Ottawa Hospital Specialty mental care in Eastern Ontario||1145 Carling Avenue 613-722-6521|
|Bruyère Continuing Care Élisabeth Bruyère Hospital||43 Bruyère Street 613-562-6262|
|Bruyère Continuing Care Résidence Saint-Louis||879 Hiawatha Park Road. 613-824-1720|
|Bruyère Continuing Care Saint-Vincent Hospital||60 Cambridge Street North 613-233-4041|
|The Rehabilitation Centre||505 Smyth Road 613-737-7350 TTY: 613-526-1132|
|University of Ottawa Heart Institute||40 Ruskin Street 613-761-5000|
Drop in medical clinics
|Appletree Medical Group|
|Orleans Urgent Care Clinic (OUCC)||1220 Place d’Orléans Boulevard 613-841-5389|
|Walk-in clinics in Ottawa – Health care options directory|
Community health and resources centres
|Eastern Ontario Health Unit||613-933-1375 or 1-800-267-7120|
|French Language Health Services Network of Eastern Ontario||1173 Cyrville Road 613-747-7431|
|Ontario Ministry of Health and Long-Term Care|
|Local mental health help and events||eMentalHealth|
|Ottawa Police Service|
|Ottawa Safety Council|
|Ottawa Salus Corporation Community Mental Health Services||200-945 Wellington Street 613-729-0123 TTY: 613-759-8455|
|The Children’s Aid Society of Ottawa||613-747-7800|
|Travel Medicine Program (TMP)|
|Youth Services Bureau|
|Dental help for older adults||Call 3-1-1, press 4 for Social Services to apply|
|Help with health-related items and services||Call 3-1-1, press 4 for Social Services to apply|
|Ontario Disability Support Program||613-787-3951|