Request a formal investigation

• The Integrity Commissioner does not receive complaints about City staff with respect to alleged non-compliance with the Employee Code of Conduct.
• Determine which Code your complaint falls under (who is the complaint or allegation about):
  • A Member of Council - Code of Conduct for Members of Council
  • A citizen member of the Built Heritage Standing Committee - Code of Conduct for Citizen Members of the Built Heritage Standing Committee
  • A member of a local board - Code of Conduct for Members of Local Boards
• Review the information regarding the codes of conduct and Frequently Asked Questions.
• Review the relevant Code of Conduct and determine how you wish to proceed with your complaint, either under the informal complaint procedure or formal complaint procedure.
• Seek clarification or send any questions you may have to integrity@ottawa.ca.

Note

• There is no cost to file a complaint.
• Anonymous inquires will not be accepted.
• All requests will be treated as confidential at all times.

Individuals are encouraged to use the informal complaint procedure as the first means of remedying behaviour or an activity they believe violates a code of conduct.

To file a formal complaint with the Office of the Integrity Commissioner

• Individuals must provide a completed Request for investigation form, which includes a signed and sworn affidavit. Note: A paper copy can be requested from the Office of the Integrity Commissioner or by calling 613-580-2400 ext. 21978, TTY 613-580-2401.
  • Code of Conduct for Members of Council - Request for Investigation Form
  • Code of Conduct for Citizen Members of the Built Heritage Standing Committee - Request for Investigation Form
  • Code of Conduct for Members of Local Boards - Request for Investigation Form
• The form must be signed by a Commissioner of Oaths who will ask you to swear or affirm that what is in the document is true. This service may be provided by a lawyer or paralegal, or other persons regulated under the Commissioners for Taking Affidavits Act.
• Commissioner of Oaths’ services are offered in person at four Ottawa Client Service Centres by appointment only. More information on the Commissioner of Oath services is available on the City of Ottawa website.

If you are unsure of your options, require accommodation or support call 613-580-2400, ext. 21978, TTY 613-580-2401 or email integrity@ottawa.ca.

In-person

An appointment must be made with the Office of the Integrity Commissioner to drop off the Request for investigation form and supporting documents.

Email: integrity@ottawa.ca
Phone: 613-580-2400, ext. 21978

By mail

The Request for investigation form and supporting documentation can be sent by mail to:

Karen E. Shepherd
Integrity Commissioner
City of Ottawa
110 Laurier Avenue West
Ottawa, Ontario K1P 1J1

By email

The Request for investigation form and supporting documentation can be sent by email to integrity@ottawa.ca. The email must include a copy of the completed form, including a sworn affidavit, and all supporting documents.

Once your form and any accompanying documentation has been received by the Office of the Integrity Commissioner, the Office will contact you to confirm receipt, request any missing information, and explain next steps.