Families and caregivers | City of Ottawa

New funding for CWELCC enrolled child care programs

In August 2024, the Ontario Ministry of Education introduced a new CWELCC Cost-Based Funding Approach. Starting in January 2025, this funding will be available to child care service providers enrolled in CWELCC. This approach prioritizes access to affordable and quality child care. The City is working to ensure eligible service providers receive their initial CWELCC funding for 2025.

New child care base fees

Starting January 1, 2025, base fees for all eligible children (ages 0 to 5) in CWELCC-enrolled programs will be capped at $22 per day. The CWELCC system is not universal, and spaces are limited based on provincial guidelines and funding. The demand for CWELCC spaces in Ottawa is greater than what is available. The City is working with the Province to try to increase the number of CWELCC-funded child care spaces.

What about child care programs not registered with CWELCC?

Programs that are not part of CWELCC will no longer be eligible for routine funding. For children enrolled in child care programs that do not participate in CWELCC, their fees will not be reduced to $22 per day.

Eligible service providers who only provide services for children ages 6 to 12 will continue to receive routine funding, but their fees are not capped at $22 per day.

Service providers can choose to leave the CWELCC system at any time. If they do, they must give at least 30 days' notice to the City, registered families and their employees, of their decision to opt-out. If a service provider chooses to no longer participate in the CWELCC program, the fees to families/caregivers will no longer be capped at $22 per day.

Changes to child care fee subsidies

Starting January 1, 2025, if a family’s fee subsidy parental contribution is lower than $22, it will stay the same and be reassessed during each annual review. If a family's fee subsidy rate is more than $22, they will no longer benefit from the fee subsidy program, as they will now pay less as a full fee family. In this situation, families will start paying their child care service provider directly instead of paying the City of Ottawa. Families should contact their service provider with any questions about this change and about setting up payment.

For programs that are not CWELCC-enrolled, funding will continue for existing fee subsidy placements for children ages 0 to 5 until the child leaves the program. If a child receiving fee subsidy leaves their current program, families must find a new space with a CWELCC-enrolled provider to continue receiving a fee subsidy. Families with children in programs that only offer care for children ages 6 to 12 will continue to receive fee subsidy funding.

Contact us

If you have any questions, email ChildrensServices@ottawa.ca.  

Types of child care

Families and caregivers can choose from licensed home-based child care, licensed centre-based child care or unlicensed child care. Families and caregivers can also register for licensed before and after school programs.

Licensed child care

Licensed child care programs are offered in centres, homes and schools. These programs are licensed by the Ministry of Education and must meet specific provincial standards that provide for the health, safety and developmental needs of children.

Learn more about licensed home-based child care.
Learn more about licensed centre-based child care.

Search for licensed child care by:

Location;
Type of program (home-based or centre-based);
Age-group; and
Language.

Before and after school age care

Some families may need care before and or after school. Many schools that offer kindergarten to grade six also have before and after school programs.

Register for a before and/or after school program using the City of Ottawa Child Care Registry and Waitlist.

Learn more by contacting the school or visiting the school board's website:

Health and safety inspections for licensed child care centres

Ministry of Education

The Ministry of Education provides a list of inspections for licensed child care centres and homes.

Ottawa Public Health

Ottawa Public Health inspects all licensed child care facilities to:

Ensure food safety requirements are being met
Improve infection prevention and control (IPAC) practices
Reduce the risk of infection.

Inspection reports are available for each centre.

Unlicensed care

Some families may choose to send their child(ren) to unlicensed home child care. Families should be aware that unlicensed caregivers are not regulated. This means they are not licensed or inspected. Because unlicensed caregivers are not regulated, they are not required to meet the same provincial standards as licensed centres or homes. It is up to families to research, choose and monitor their child care arrangements. Child care fee subsidies are not available for unlicensed care. Child care spaces at unlicensed homes are also not eligible for the Canada-wide Early Learning and Child Care program.

Unlicensed providers may not operate in multiple locations. They must inform families in writing that they are not licensed.

Child care complaints and violations

The Ministry of Education is responsible for administering and enforcing the Child Care and Early Years Act, 2014.

If you have concerns about your child's care, you can make a complaint about a child care provider. And the Ministry of Education provides a Registry of Child Care Violations under the Child Care and Early Years Act, 2014.

Licensing reports for all centre-based licensed child care programs are available on the provincial licensed child care finder.

Find the right child care and/or early years program

City of Ottawa Child Care Registry and Waitlist: An online system that allows families to apply for licensed child care. Families can find a list of child care providers, including those who participate in the Canada-Wide Early Learning and Child Care System. Eligible families can also apply for a child care fee subsidy to help with child care costs
Ministry of Education: Learn about child care choices in Ontario, how to find a child care provider, how to prepare your child for child care and much more
EarlyON Child and Family Centres: Centres offer free, high-quality programs for families and children from birth to six years old. You can learn and play with your child, meet people and get advice from early childhood professionals
School Boards: Ottawa-Carleton District School Board , Ottawa Catholic School Board , Conseil des écoles publiques de l’Est de l’Ontario , Conseil des écoles catholiques du Centre-Est
Licensed Home Child Care Network of Ottawa: For families who may be interested finding licensed home care
Indigenous-led child care: Learn about Indigenous-led organizations that offer culturally relevant licensed child care programming

Learn about municipal child care

The City of Ottawa operates ten Municipal child care centres licensed by the Ministry of Education under the Child Care and Early Years Act. They offer centre-based care for children 18 months to five years old. Municipal child care centres are part of the Canada-wide Early Learning and Child Care system.

They offer:

Services in English or French
Qualified staff who provide educational programs with indoor and outdoor activities
Nutritious meals/snacks based on Healthy Eating and Active Living Guidelines from Ottawa Public Health.

Eligible families and caregivers can apply to Child Care Registry and Waitlist for help to pay for child care costs.

Municipal child care centres

Preparing your family for the start of child care

Sending a child to child care for the first time is a big step. Some families may find this change difficult. Here are some tips that could help make the change a little bit easier:

Talk with other families with children in child care about their experience.
Find online or in-person parent support groups.
Arrange for your child to spend time with other caregivers that you trust. This will help you get used to spending time away from your child.
Write down a list of questions for your child care provider and plan a meeting with them.
Get familiar with your child’s new environment by planning a tour of the child care setting your child will be going to.
Ask your child care service provider about a transition plan to ease your child into care.
Start to plan and practice a routine with your family before the start date. This will help reduce stress on the first day.
Prepare a goodbye routine. This could be a hug, a wave, or a special phrase.
Talk with your child care service provider about getting updates about your child while they are at child care.
Remember to practice self-care and focus on the positive during this time of change.

Resources for families

Provincial resources

Child Care and Early Years Act 2014: Provincial Act to foster the learning, development, health and well-being of children and to enhance their safety
Child care rules in Ontario: Know the rules your child care provider must follow.
How does learning happen? Ontario's Pedagogy for Early Years: Learn about the four foundations that are important for children's well-being and healthy development.
College of Early Childhood Educators: Find out more information about the ethical and professional standards that guide registered early childhood educators.

Mental Health Support

Ottawa Public Health Mental Health Resources for Parents: Information on how to cope with and reduce stress and anxiety. Learn how to support yourself and your loved ones' mental health.
Parenting in Ottawa: Information and resources on how to speak to your children and youth about mental health.
Counselling Connect: Free individual counselling and support groups.
Distress Centre of Ottawa and Region: Local connection to mental health support and resources, 24 hours a day, seven days a week.

Healthy living and family support

Children’s Aid Society of Ottawa: Committed to protecting the children and youth in our community from abuse and neglect
Ottawa Public Health: Information about local public health programs and services in support of policies that make our city and its residents healthier. Includes a wealth of programs and services like access to health and dental care; mental and emotional health; nutrition; sexual health; pregnancy and babies.
Parenting in Ottawa: Information about becoming a parent, pregnancy, immunizations for children, breastfeeding/chestfeeding and resources for infants, toddlers, children and youth. Partnering with Ottawa Public Health, they also offer parenting drop-ins, home visits and prenatal services.
Community Health and Resource Centres: Programs and services to meet the needs of the community. Many locations offer free services to support low-income residents in multiple settings and languages. Accessible programs and services are available.

Children with special needs

Ministry of Children and Youth Services: Provides families with information about infant hearing programs, speech and language programs, infant development and more.
Children’s Inclusive Support Services: An organization that works with licensed child care providers to offer resources to support children with special needs.

Other resources

Help with child care costs costs: Child care fee subsidies help families with the cost of licensed child care. The City of Ottawa prioritizes individuals that are in most need.
Canada-wide Early Learning and Child Care System (CWELCC): Families may be eligible for child care fee reduction if their child care service provider participates in the CWELCC System. Families should contact their child care provider for fee reduction information.
EarlyON Child and Family Centres: Offer free, high-quality programs for families and children from birth to six years old.
Ottawa Neighbourhood Study: Provides detailed demographic information on Ottawa neighbourhoods and the people who live there.
Ontario Child Benefit: A Provincial program that provides help to low-income and moderate-income families.
Canada Child Benefit: A tax-free monthly payment made to eligible families to help with the cost of raising children under 18 years old.