Follow these steps complete your application:
- Go to the online Child Care Registry and Waitlist.
- If you are a new applicant, create a new account and choose a passphrase (password).
- Returning users should log into their existing account.
- Complete the parent and child details information screens.
- Apply to the childcare programs that best meet your needs:
- Select the “Subsidy (I need help to pay my daycare costs)” button for each child who requires child care.
- Select the appropriate start date of care. For example, if you need before and after school care for the upcoming school year, enter September 1.
- Select the appropriate provider type (centre-based, home-based, school age or nursery) that meets your needs.
- Select the program type (full days, part days, before and/or after school, PD days etc.).
- Based on the care requirements selected, the Registry will provide you with a list of child care programs offered in the City of Ottawa. From the list, apply to the child care programs that best meet your needs.
- Prioritize your program choices; your number one choice should be your preferred child care service provider and program.
- You can estimate your monthly contribution towards the cost of care by entering the income from line 236 of the most recent Notice of Assessment in the Childcare Subsidy Calculator located in the "Help with your daycare costs" section. The calculator is also available in screen 4 (Fee Subsidy) of the child details in the Child Care Registry and Waitlist.
- Once you are finished your application, you will get a confirmation email telling you that your application is either complete or incomplete. If your application is incomplete, log back into the online application and give the missing information.
- Complete, print and sign the Child Care Subsidy Program "Rights and Responsibilities/Consent" form [ PDF - 671 KB ]. Submit your consent form and other required documents within the prescribed time (see document checklist below). Your application will not be reviewed until all your documents have been received.
- The City of Ottawa will contact you to confirm the status of your application. Eligibility for child care fee subsidy does not guarantee a space at a child care centre. You will be contacted by a child care provider when a space becomes available at one of your preferred programs.
- For technical support with your application, email Support@OneHSN.com or call 1-888-722-1540.
Important: All parents on the Registry and Waitlist must log into their account every 60 days to update their information. This will ensure that child care service providers have the most current information to contact parents quickly when they have a child care space to fill. Parents who fail to log into their account after 60 days will get a reminder email at 90 days and a final notice at 120 days. At this point, parents will have 72 hours to log into their account. Failure to do so will result in a final notification advising them that their applications for child care will no longer be active in the Child Care Registry and Waitlist
Start your online application for a subsidy
Who do I pay if I have a partial fee subsidy payment?
- Parents pay their part of child care fees directly to the City of Ottawa.
- Parents have three payment options to choose from:
- Pre-authorized bank debit
- Pre-authorized credit card payments
- In-person by the first of the month at one of the City's Client Service Centres (exception Walter Baker Sports Centre)
- Contact the City’s Financial Services Unit at 613-580-2424 extension 24276 or email FSU-Childcare@ottawa.ca if you:
- Have questions about the payment process
- Need help to complete the forms or
- Have misplaced your forms
I am told I do not qualify for a subsidy, I disagree, how do I appeal the decision?
A parent or guardian who does not agree with a decision about a fee subsidy can ask the City for an internal review. Contact your Child Care Case Worker for information on this process.
Can I transfer my child to a different child care service provider?
Parents can transfer their subsidy to a different child care service provider should they need to relocate their child from one program to another. This allows families to transfer as their needs for care change. Parents who wish to transfer must have an active profile on the Child Care Registry and Waitlist that lists their preferred care options. You will be contacted by a child care provider when a space becomes available at one of your preferred programs.
What do I do if my child is absent from their child care program?
Parents must contact the child care program directly to report an absence. Each child with a fee subsidy receives up to 36 allowable days each calendar year (January 1 - December 31) for absences. For more information about absences from your child care program, please contact a subsidy coordinator. A request for additional days of absence can be made through a subsidy coordinator prior to exceeding all your child's allowable absent days. Parents may complete the online Paid Days Away Request Form.
What documents do I need for child care fee subsidy applications?
You may print this Document checklist [PDF - 147 KB]
Submit the following documents. Your application for subsidy cannot be assessed until all required documents are received:
- If your start date is within 3 months, you must submit your documents within 30 days.
- If your start date is greater than 3 months, you must submit your documents within 3 months of your preferred start date.
There are five types of documents as well as a Rights and Responsibilities/Consent form:
Child Care Subsidy Program Rights and Responsibilities/Consent form [ PDF - 671 KB ]
You can complete the form online but you must print and sign a copy to submit as part of your package. You can also get a copy of the form from any of the Community and Social Support Centres
One of the following for all family members if you were born in Canada
- Canadian Birth Certificate
- Canadian Statement of Live Birth
- Canadian Passport
- Indian Status Card
Both sides of ID cards are to be copied and current.
Health Cards and Social Insurance cards are not accepted.
One of the following for each family member if you were born outside of Canada:
- Canadian Passport
- Canadian Citizenship Card/Certificate
- Canadian Permanent Resident Identification
- Confirmation of Permanent Residence in Canada (IMM5292)
- Record of Landing (IMM1000)
- Protected Person Status
If you do not have status in Canada, please provide verification of your Permanent Resident Application.
2. Where you live (one of the following to confirm you live in the City of Ottawa)
- Lease or recent Notice of Rent Increase
- Property tax bill
- Rent receipt with landlord’s name and phone number
- Letter from landlord
- Two recent utility bills (from different companies)
- Two recent government letters (other than your Tax Information verification)
Documents submitted must be recent within the last 3 months.
3. Legal custody or guardianship of child(ren), (one of the following) where applicable
You must provide one of the following custody documents if the other parent of your child does not reside with you or you have a child who is in your temporary care:
4. Tax information (one of the following for the most recent tax year)
- Notice of Assessment from Canada Revenue Agency for 2017 (for each parent), and Universal Child Care Benefit Statement (RC62) (if applicable)
- Canada Child Benefit (CCB)
- Ontario Child Benefit (OCB)
Effective July only the Notice of Assessment for the previous tax year is acceptable.
Income Tax returns and T4s are not accepted.
If you are a newcomer to Canada and have not yet filed your income tax, you must provide proof of your landing date in Canada: Record of Landing (IMM1000) and/or Canadian Permanent Resident Identification.
5. Reason for care
- Most current and consecutive paystubs (for one month) or
- Letter from your employer confirming the number of hours worked
Returning to Employment from maternity leave, parental leave or other
- Letter from your employer confirming return to work date and work hours
- EI claim summary
If self–employed and incorporated, see employed section
Studying or Training:
- School registration with class schedule or
- Ontario Student Assistance Program (OSAP) Summary Assessment which states your student status (part time or full time)
Receiving Ontario Works:
You must have an active Participation Agreement with an approved activity.
Receiving Ontario Disability Support Program (ODSP):
If your spouse is not a person with a disability, verification of reason for child care required.
Parent or Child with Special Needs
Child Care Fee Subsidy program will provide you with a medical form to be completed by your doctor
How do I submit my documents?
You can submit your documents by:
In-person at or by mail to any of our four Employment and Social Services Centres:
- Central - 370 Catherine Street (near Bay Street), 2nd floor, Ottawa, K1R 5T5
- East - Beacon Hill Shopping Centre, 410-2339 Ogilvie Road, Ottawa, K1J 8M6
- South - 2020 Walkley Road (near Conroy Road), Ottawa, K1G 6S6
- West - 100 Constellation Drive (near Baseline and Woodroffe), 2nd floor East, Ottawa, K2G 6J8
What is Ontario Works Child Care?
If you are employed and receiving Ontario Works, you may be eligible for help with your child care costs.
Ontario Works Child Care provides child care funds for participants to cover child care costs incurred while participating in an approved activity. It is a temporary child care option until you can access a subsidized child care space in a licensed child care centre or home child care program.
For more information about Ontario Works Child Care, please contact your Ontario Works case worker.