Emergency and non-emergency support
To report a life-threatening emergency call 9-1-1.
Call 9-1-1 for emergencies only.
After hours information and non-emergency
For after-hours information and non-emergency support or assistance please dial 3-1-1 and a City of Ottawa client service agent will assist you.
Fire Prevention: FirePrevention@ottawa.ca
Public Education: FireEducation@ottawa.ca
All other general inquiries and complaints: FireRequests@ottawa.ca
General OFS Training questions or requests: FireTrainingGeneral@ottawa.ca
Please visit the Open air fire permit and Superior Tanker Shuttle Accreditation pages for additional contacts and important information.
In person/ by mail
When submitting requests and payments for any of the following (see items in bullets below) in person, please visit a Client Service Centre location. Please complete a form for each type of request and bring it with you to a client service centre location for payment.
Methods of payment include: Visa, Mastercard, American Express, debit, cash and cheque.
- Fire prevention request form
- Fire Drill and Safety Planning Review
- Fire Inspections
- Fire Safety Plans (Completed Request form and payment ONLY)
- File Searches
- Fire Summary Reports
- Risk Safety Management Plan Review
- Replacement Documentation
- Liquor Licenses
- Specific Event Open Air Fire Permits
If you are mailing in your request, please include your completed form and cheque (made payable to the City of Ottawa) to the mailing address below:
Client Service Centre
110 Laurier Avenue West
Ottawa, ON K1P 1J1
The completed form and payment; will only be accepted if they are received together.
Please allow 2-3 business days for an initial response after leaving a voicemail or sending an email.
Telephone Directory: 613-580-2860
Please note phone lines are monitored during standard office hours Monday to Friday.
For after-hours information and non-emergency support or assistance please dial 3-1-1 and a City of Ottawa client service agent will assist you. Call 9-1-1 for emergencies only.