Submit additional documentation

Please note: If you have not been contacted by staff to provide supporting documentation, you will not be able to upload any additional information.

Additional information or documentation may be requested by staff to complete the review of an appeal or to substantiate the claim of occupancy of a residential property or any exemption. Failure to provide this information may result in the appeal not being considered or the Vacant Unit Tax being charged.

Accepted file types are DOC, DOCX, PDF, PNG, JPEG and JIF. Maximum file size is 10MB. Maximum 10 files allowed.

To submit additional documentation, you will need your property tax roll number and access code. Alternatively, you can log in through your My ServiceOttawa account.

Supporting documentation

Examples of supporting documentation include but are not limited to:

• Ontario vehicle registration and vehicle insurance documentation of any occupant and owner.
• Government-issued personal identification, including driver’s license and Ontario Identity Card of any occupant and owner.
• Income tax returns and income tax notices of assessment of any occupant and owner.
• Lease agreements for the residential property.
• Wills, grants of probate, or grants of administration in respect of an owner or an owner’s estate.
• Employment contracts, pay statements, or records of employment of any occupant and owner.
• Insurance certificates for homeowners’ or tenant’s insurance.
• Court orders prohibiting occupancy of the vacant unit.
• Verification of residence in a hospital, long-term or supportive care facility.
• All requisite permits issued for repairs and renovations.

Online

Submit additional documentation 

My ServiceOttawa account 

My ServiceOttawa account allows you to submit, view and edit declarations along with pay property taxes.

MyServiceOttawa

Don’t have one? Create a MyServiceOttawa Account

In-person  

Book an in-person appointment (external link) at Mary Pitt Centre (100 Constellation Drive).

Have questions?

Call 613-580-2444, option 3.

Staff will review the documents you submit and contact you if further evidence, information, or clarification is required. You will be advised if the documentation submitted is sufficient and appropriate to support your appeal or audit. If the items submitted are determined insufficient or inappropriate, you will be invited to submit further evidence. At the end of the appeal or audit process, a letter will be provided advising you of the determination.

If you have reached the maximum amount of files permitted and need to add additional documents, please call 613-580-2444, option 3 to speak to staff.