| New Account |
Charged when setting up a new water account |
$77 |
| Change of Ownership / Occupancy |
Each time the name on the account changes, it is considered to be a change of ownership / occupancy |
$47 |
| Account History / Bill Reprint |
An account history / bill reprint |
$39 |
| Credit Card / Debit |
The secure third-party payment service provider, Paymentus Corporation, charges a service fee for online payments using a credit card or debit banking card |
1.99% |
| Interac Payment |
The secure third-party payment service provider, Paymentus Corporation, charges a service fee for online payments using Interac online payments |
$0.49 |
| Payment Distribution |
If a payment has to be transferred from one account to another, a fee applies. This fee will be waived if it is the first transfer request on the account. Subsequent requests will incur the applicable fee. If you have moved or you have more than one water utility account, you must ensure all your water utility accounts have been individually set up for internet / telephone banking or when making a payment at your financial institution. |
$30 |
| Returned PAD Payment |
If your payment cannot be processed or is not otherwise honoured by the bank you will be charged for each account the payment was originally applied to |
$37 |
| Returned Cheque Payment |
If your payment cannot be processed or is not otherwise honoured by the bank you will be charged for each account the payment was originally applied to |
$49 |
| Late Payment / Interest |
A penalty for late payment is added the day following the due date and daily thereafter until the account is paid. Interest is applied after the due date, every 15 days thereafter and before each bill |
0.0417% daily |
| Reminder Notice |
To cover the production, mailing and administrative costs associated with issuing a reminder notice |
$8.60 |
| Water Termination Notice |
Fees to issue and manually deliver a final notice of water service termination |
$46.50 |
| Transfer to Tax |
Water accounts left unpaid will be transferred to the corresponding property tax account and will incur an administrative fee |
$49 |
| Water Shut-Off and Turn-On |
A fee to shut-off and turn-on water service for nonpayment will be charged to the property's water bill |
$104 |
| Water and Sewer Arrears Certificate |
Anyone can apply for a Water and Sewer Arrears Certificate, which is a statement of outstanding charges on a water and sewer account |
$73 |
| Refund Processing |
To cover the cost of refunding credits to customers when credits are not the result of an error by the City |
$30 |
| Water Consumption Report |
Water consumption monthly, daily and even hourly can be viewed on your water account by logging onto your MyServiceOttawa account. If you require a consumption report, an administrative fee applies |
$43 |
| Water Deferral Application |
A non-refundable fee is charged to the tax account upon receipt of the initial application. |
$151 |
| Water Deferral Renewal Application |
A non-refundable fee is charged to the tax account for subsequent year applications. |
$53 |
