Significant Weather Event

The Significant Weather Event remains in effect due to the large volume of snow on the transportation network and continued cleanup efforts. Stay up to date on the latest information.

Subsidized housing

On this page

Facts at a glance

  • The City’s Housing Services Branch administers and funds social housing in Ottawa.
  • There are approximately 22,500 community housing units.
  • Rental rates for those in receipt of Rent-Geared-to-Income (RGI) assistance within social housing are typically set according to the renter’s income, with households paying no more than 30 per cent of their income towards rent.
  • There are 51 independent non-profit housing organizations that operate social housing across the city.
  • The demand for social housing is much greater than the supply.
  • There are approximately 10,000 households on the Centralized Wait List for social housing.
  • Wait times for social housing in Ottawa can be up to five (5) years or more.

Rent-Geared-to-Income Assistance

Rent-Geared-to-Income (RGI) Assistance helps low- and moderate income households with housing costs. RGI provides affordable housing to eligible low-income families in subsidized housing and households pay no more than 30 per cent of their income towards rent.

  • You will get a monthly rent subsidy to help pay your rent.
  • Households must move to the subsidized housing unit that was offered from the Centralized Wait List.
  • Your monthly rent is calculated using 30 per cent of your household’s adjusted family net income as reported on your annual Notice of Assessment Line 23600.
  • If your only income is social assistance, your monthly rent is set by the province.
  • Subsidy is attached to the rental unit. This means you can’t take it with you if you move.
  • You must be on The Social Housing Registry of Ottawa’s Centralized Wait List.
  • Your name will be removed from The Social Housing Registry of Ottawa’s Centralized Wait List once you have accepted an offer of subsidized housing.
  • Eligibility is reviewed once a year.

Portable Housing Benefit

A Portable Housing Benefit provides low to moderate income households with a monthly payment to help with rental costs in the private housing market. The benefit belongs to the individual and can be used to help pay rent anywhere in Ottawa.

Portable Housing Benefits are found under the Rent Supplement Program.

  • You will get a monthly payment to help pay your rent.
  • Households must find their own private rental market housing in Ottawa.
  • Your monthly benefit is calculated using your household’s adjusted family net income as reported on your annual Notice of Assessment Line 23600. The monthly benefit is the difference between 30 per cent of your net income reported on your notice of assessment, divided by 12, and 80 per cent of the average market rent for Ottawa.
  • The housing benefit belongs to you. This means you can take it with you if you move to another address anywhere in Ottawa.
  • You must be on The Social Housing Registry of Ottawa’s Centralized Wait List.
  • Priority groups are approved for each Portable Housing Benefit program when funding is available.
  • Households on the Centralized Wait List with the oldest application dates will be considered. for any programs. Invitation letters are directly sent to eligible households.
  • Must agree to remove your name from all wait lists for subsidized housing once approved.
  • Eligibility is reviewed once a year.

Supportive Housing Program

Supportive housing is a community-based, person-centred model of providing affordable, transitional and permanent accommodation. Housing support staff help tenants and encourage the development of healthy communities.

For information on how to apply for Supportive Housing, refer to The Social Housing Registry of Ottawa(link is external).(link is external)

Keeping your home

At risk of being evicted by your landlord?
Action Housing(link is external) and Housing Help(link is external) are two non-profit agencies that can help you keep your housing. Their services are free and confidential. They provide:

  • Advocacy and housing loss prevention services to low and moderate income Ottawa residents
  • Ontario Rental Housing Tribunal assistance for tenant and landlord disagreements.

If you live East of the Rideau Canal contact:
Action Housing(link is external)
150 Montreal Rd, Suite 305
613-562-8219
info@action-logement.ca(link opens email application)

If you live West of the Rideau Canal contact:
Housing Help(link is external)
309 Cooper Street, Suite 502
613-563-4532
info@housinghelp.on.ca(link opens email application)

Service Manager Directives

Under the Housing Services Act, 2011 (HSA), the City has the responsibility to establish certain local rules in order to administer rent-geared-to-income (RGI) assistance in an equitable and consistent manner for prescribed housing programs. These rules are outlined in Service Manager Directives:

Housing resources