The City operates four long-term care homes:
- Carleton Lodge
- Centre d’accueil Champlain
- Garry J. Armstrong
- Peter D. Clark
The homes are accredited by Accreditation Canada.
Our care teams
All four of the City’s long-term care homes have registered nurses, registered practical nurses, and personal support workers on duty 24-hours a day to care for our residents. Our Hospitality team takes care of food services, laundry and housekeeping. Our Recreation team plans events and daily activities.
We provide the following services in each of our long-term care homes:
- Nursing and personal care on a 24-hour basis with access to medical professionals and services
- Help with:
- Daily activities including bathing, personal hygiene, oral care, dressing and grooming
- Mobility, transferring and positioning
- Bedtime and rest routines
- Meals including special diets
- Laundry and housekeeping
- Social work support
- Social and recreational programs
- Religious and spiritual services
- Individual care planning
- Shared dining room, TV rooms, country kitchen, faith centre and libraries
- Units for residents who benefit from a secure space
- Palliative and end-of-life care
Other services for a fee include:
- Hairdressing and barber services
- Audiology / hearing care
- Optometry / eye care
- Foot care
- Dental care
- Occupational therapy assessments
- Mobility equipment repairs
- Day centre programs at Carleton Lodge and Centre d’accueil Champlain
Each of our homes offer both private and shared rooms with washrooms. The average room is 150 to 300 square feet, including the washroom.
- Each resident has a bed, dresser or built-in cabinet, night table and small chair
- Residents can personalize their rooms with their own things
For more information about rooms, refer to each of the City’s homes and floor plans.
There are common areas for family visits. Families can also book space for private events.
Plan of Care
Every resident must have a written plan of care that:
- Sets out the goals and clear directions for staff and others who provide direct care to the resident
- Is based on an assessment of the resident’s needs and preferences
- Includes medical, nursing, personal support, nutritional, dietary, recreational, social, restorative, religious and spiritual care
- Is revised at least every six months or as needed
Short-stay respite care residents must have a 24-hour admission care plan.
Food and nutrition
All food is planned based on the Ministry of Health and Long-Term Care legislation.
Each home offers a 3- or 4-week seasonal menu. Menus are posted in the dining room area. Breakfast, lunch, dinner and snacks are served daily. Residents have a choice of two main entrées at lunch and dinner. Prepared plates are displayed in the dining area to help with the resident’s choice. Here is a sample daily menu.
- Apple or cranberry juice
- Dry cereal or rolled oat cereal
- White / brown toast with butter / jam
- Scrambled egg
- Creamy coleslaw
- Tomato juice
Choice of roast beef and onion gravy or glazed chicken tenders
- Mashed potatoes
- Oriental mixed vegetables
- Bread and butter
- Orange cake
- Chicken noodle soup
- Tomato juice
- Macaroni and cheese
- Pork coriander
- Mashed potatoes
- Stewed tomatoes
- Lemon tarts
Each home plans weekly activities for its residents. Activities include arts and crafts, exercise, movies, games, guest entertainers, and more. Activity calendars are posted in the homes and are available by email upon request to help family members plan their visits. Here are some of the activities in the homes:
- Fitness classes
- Lawn games
- Dance programs
- Gardening and garden walks
- Mobile library
- Card and word games
- Reading and education groups
Social / emotional
- Tea time
- Pub Happy Hour
- Garden visits
- Bingo / musical bingo
- Baking / cooking groups
- Live music / entertainment
- Sing along
- Pet visits / zootherapy
- Doll therapy
- Art therapy
- Painting / colouring group
- Knitting club
- Sports bar / sports viewing
- Movie night
- Montessori activities
- Snoezelen Room
- Volunteer visits
- Family BBQs
- Holiday parties
- Monthly birthday celebrations
- Church services (Catholic mass, Protestant service, and others by request)
- Hymn sing
- Pastoral care and spiritual care volunteer visits
- Other spiritual services may be offered on request
Adult Day Program
Carleton Lodge and Centre d'accueil Champlain offer Adult Day Programs for seniors who have dementia or face other barriers that prevent them from taking part in regular activities. Small group activities promote good health and social interaction. The programs also provide a break for caregivers.
To apply for an adult day program, contact the Champlain Local Health Integration Network (LHIN) at champlain.on.ca/ or call 310-2222 (no area code).
We are always looking for volunteers to join our team. Volunteers work with our staff and help to improve quality of life for our residents:
- Provide company, friendship and support
- Help residents be more active and independent
- Give residents something to look forward to
- Share life events and stories
Volunteers can help in many ways such as:
- Recreation programs
- Spiritual and palliative care
- Friendly visits
- Tuck shop
- Special events
Student volunteers also make a valuable difference to our homes. Students can fulfill their volunteer hours for high school and add new skills to their résumé or college applications.
For information about our Volunteer program, contact one of our homes or ottawa.ca/volunteer and ‘Browse all volunteer opportunities’.
Each long-term care home has a Residents’ Council. We encourage residents to join. The council meets once a month to:
- Discuss concerns
- Suggest changes
- Plan social activities
Feedback from the Residents’ Council helps our care teams evaluate and change our services and programs to better meet the needs of our residents.
Family and Friends Council
Each of our homes has a Family and Friends Council where friends and family of our residents work together to improve the quality of life for all residents. The council provides information sessions and advocates to improve services. Family Councils are also a way for families to give each other support, encouragement and information.
Resident satisfaction surveys
Once a year, residents can take part in a resident satisfaction survey. This survey gives residents an opportunity to give feedback anonymously.