In 2021, the program will increase the number of e-scooters to 1,200 in an expanded central deployment area. The deployment areas for Bird Canada, Lime and Neuron are below.
New this year, Council approved an opportunity for providers to participate in a satellite project in an area outside the Greenbelt, in order to determine the use and feasibility of e-scooters in a suburban area. This service is still under consideration.
The 2021 program will focus on reducing sidewalk riding and improper parking.
Safety and accessibility features and innovations were prioritized when the City looked at which providers to select. The City’s Accessibility Office participated in the evaluation process.
City staff will monitor the roll out closely and meet with providers regularly to give real-time feedback to ensure corrective action is promptly carried out when needed.
City staff are working with e-scooter providers to pilot new innovations to encourage proper riding behaviour. Technologies being piloted this year are:
- An automatic alert on the e-scooter that tells providers if an e-scooter has remained tipped for a period of time so they can check the e-scooter;
- Different technologies to detect and prevent sidewalk riding;
- Technology that emits a constant sound, alerting pedestrians of an approaching e-scooter;
- Incentives for riders for good parking behaviour;
- A training mode for new riders with a reduced operating speed; and,
- Designated parking locations for e-scooters within and in addition to furniture zone parking.
Where can I park?
Safe and courteous e-scooter parking means parking e-scooters upright in the sidewalk furniture zone, the area closest to the curb in line with trees, benches and bike racks and out of the way of pedestrian travel.
Here are examples of the furniture zone.
What to do when there is no furniture zone?
When there is no furniture zone, scoot to the nearest street with a furniture zone and finish your trip by foot. Ensure 2m clearance at all times of foot paths when parking your escooter.
How can I report a misparked e-scooter?
Shared e-scooter providers have committed to respond to mis-parked e-scooters within one hour. Residents can report mis-parked e-scooters and other concerns, in the following ways:
- Call the provider directly. Each e-scooter has an English and French sticker on them with the company’s contact information.
- Report mis-parked e-scooters in community mode through each of the providers apps (company ride app required).
- Call 3-1-1 or email firstname.lastname@example.org
To assist with reporting, each e-scooter has a printed number on it to identify the e-scooter in question.
When you call these central customer service numbers, the agent will pass the information on to the team in Ottawa. Providers have committed to respond to mis-parked e-scooters when they are notified it is mis-parked within 1 hour and have been largely meeting that commitment. Please note that all e-scooters have an identification number on them this year which can be useful in the reporting process.
In App Reporting:
If you would like to report the mis-parked e-scooter directly through the app, you can do so on all three provider apps. The Bird and Neuron app has a triangle with an exclamation mark on the main screen. When you click on it, you’re given the option of reporting “improper parking.” On the Lime app, once you click in the upper left hand corner to open the menu, if you click on “Help,” you can choose “report illegal parking.” For all three apps, you can take a picture of the improper parking and submit it through the app.
How can I report sidewalk riding?
Sidewalk riding and other moving violations can be reported to the Ottawa Police Service non-emergency number (613-236-1222 ext. 7300) or online.
Regulations and Safety
The following regulations are in place for shared e-scooters for the 2021 pilot project.
- Riders must be 16 years or older
- The operating speed limit is 20 km/hr
- Shared e-scooters from providers can used daily from 6 am to 11 pm
- For riders under 18, a helmet is required to ride the e-scooter
- Each scooter is allowed a single rider at a time
- Follow proper riding and parking behaviour.
The Electric Kick Scooter By-Law allows for Ottawa Police Services to issue fines for violations such as sidewalk riding, which is a $150 fine. E-scooter providers can suspend or ban riders for violations.
During the Provincial stay-at-home order: Ottawa Public Health recommends that residents stay at home and only go out for necessities. Ottawa residents could use e-scooters for essential travel.
COVID-19 sanitization protocols include: vehicles will be disinfected daily; riders will be reminded in-app to wash their hands as vehicles are not disinfected between riders.
Shared e-scooters are not disinfected between users and users should also plan to bring their own disinfectant wipes and wash your hands before and after using the e-scooter, as it is a high-touch surface. In addition, riders should avoid touching their eyes, nose and mouth with unwashed hands.
Riders should not operate shared e-scooters if they are feeling sick or unwell as specified in a self-assessment screening tool.
Riders should maintain a 2-meter separation distance from other riders or pedestrians; and wear a cloth mask if maintaining the 2-metre distance will not be possible.
As per the Highway Traffic Act riders should not operate e-scooters while impaired.
For more information or to provide feedback about the project, please contact the City’s e-scooter pilot project team at email@example.com
The deployment area is where e-scooters can be picked up, e-scooters can be ridden outside of the deployment area but will be limited based on providers geofencing. E-scooters are not permitted on sidewalks and NCC pathways.