This site uses JavaScript. Please enable JavaScript in your Browser and reload the page to view the full site.

E-scooters

2021 E-Scooter Pilot Project

The City is pleased to announce that following the competitive procurement selection, Bird Canada, Lime and Neuron will provide e-scooters in Ottawa for the 2021 e-scooter season.

In 2021, the program will increase the number of e-scooters to 1,200 in an expanded central deployment area. The deployment areas for Bird Canada, Lime and Neuron are below.

New this year, Council approved an opportunity for providers to participate in a satellite project in an area outside the Greenbelt, in order to determine the use and feasibility of e-scooters in a suburban area. This service is still under consideration.

Proper E-Scooter Riding and Parking:

The 2021 program will focus on reducing sidewalk riding and improper parking.

Safety and accessibility features and innovations were prioritized when the City looked at which providers to select. The City’s Accessibility Office participated in the evaluation process.

City staff will monitor the roll out closely and meet with providers regularly to give real-time feedback to ensure corrective action is promptly carried out when needed.

City staff are working with e-scooter providers to pilot new innovations to encourage proper riding behaviour. Technologies being piloted this year are:

  • An automatic alert on the e-scooter that tells providers if an e-scooter has remained tipped for a period of time so they can check the e-scooter;
  • Different technologies to detect and prevent sidewalk riding;
  • Technology that emits a constant sound, alerting pedestrians of an approaching e-scooter;
  • Incentives for riders for good parking behaviour;
  • A training mode for new riders with a reduced operating speed; and,
  • Designated parking locations for e-scooters within and in addition to furniture zone parking.

Where can I park?

Safe and courteous e-scooter parking means parking e-scooters upright in the sidewalk furniture zone, the area closest to the curb in line with trees, benches and bike racks and out of the way of pedestrian travel.

Here are examples of the furniture zone.

Parked e-scooter on the edge of the sidewalk.
Bird scooters

Parked e-scooter on the edge of the sidewalk.
Lime scooters

Parked e-scooter on the edge of the sidewalk.
Neuron scooters

What to do when there is no furniture zone?

When there is no furniture zone, scoot to the nearest street with a furniture zone and finish your trip by foot. Ensure 2m clearance at all times of foot paths when parking your escooter.

How can I report a misparked e-scooter?

Shared e-scooter providers have committed to respond to mis-parked e-scooters within one hour. Residents can report mis-parked e-scooters and other concerns, in the following ways:

  • Call the provider directly. Each e-scooter has an English and French sticker on them with the company’s contact information.
  • Report mis-parked e-scooters in community mode through each of the providers apps (company ride app required).
  • Call 3-1-1 or email 311@ottawa.ca

To assist with reporting, each e-scooter has a printed number on it to identify the e-scooter in question.

When you call these central customer service numbers, the agent will pass the information on to the team in Ottawa. Providers have committed to respond to mis-parked e-scooters when they are notified it is mis-parked within 1 hour and have been largely meeting that commitment. Please note that all e-scooters have an identification number on them this year which can be useful in the reporting process.

In App Reporting:

If you would like to report the mis-parked e-scooter directly through the app, you can do so on all three provider apps. The Bird and Neuron app has a triangle with an exclamation mark on the main screen. When you click on it, you’re given the option of reporting “improper parking.” On the Lime app, once you click in the upper left hand corner to open the menu, if you click on “Help,” you can choose “report illegal parking.” For all three apps, you can take a picture of the improper parking and submit it through the app.

How can I report sidewalk riding?

Sidewalk riding and other moving violations can be reported to the Ottawa Police Service non-emergency number (613-236-1222 ext. 7300) or online.

Regulations and Safety

The following regulations are in place for shared e-scooters for the 2021 pilot project.

  • Riders must be 16 years or older
  • The operating speed limit is 20 km/hr
  • Shared e-scooters from providers can used daily from 6 am to 11 pm
  • For riders under 18, a helmet is required to ride the e-scooter
  • Each scooter is allowed a single rider at a time
  • Follow proper riding and parking behaviour.

The Electric Kick Scooter By-Law allows for Ottawa Police Services to issue fines for violations such as sidewalk riding, which is a $150 fine. E-scooter providers can suspend or ban riders for violations.

During the Provincial stay-at-home order: Ottawa Public Health recommends that residents stay at home and only go out for necessities. Ottawa residents could use e-scooters for essential travel.

COVID-19 sanitization protocols include: vehicles will be disinfected daily; riders will be reminded in-app to wash their hands as vehicles are not disinfected between riders.

Shared e-scooters are not disinfected between users and users should also plan to bring their own disinfectant wipes and wash your hands before and after using the e-scooter, as it is a high-touch surface. In addition, riders should avoid touching their eyes, nose and mouth with unwashed hands.

Riders should not operate shared e-scooters if they are feeling sick or unwell as specified in a self-assessment screening tool.

Riders should maintain a 2-meter separation distance from other riders or pedestrians; and wear a cloth mask if maintaining the 2-metre distance will not be possible.

As per the Highway Traffic Act riders should not operate e-scooters while impaired.

For more information or to provide feedback about the project, please contact the City’s e-scooter pilot project team at escooter@ottawa.ca

Deployment Areas

The deployment area is where e-scooters can be picked up, e-scooters can be ridden outside of the deployment area but will be limited based on providers geofencing. E-scooters are not permitted on sidewalks and NCC pathways.

2021 Ottawa E-Scooter deployment area

Where can I ride?, Where can I not ride?

Following the City’s E-Scooter By-Law no 2020-174, shared and personal e-scooters can operate on the City’s multiuse pathways, cycling facilities like cycle tracks and bike lanes and on roads with a speed limit of 50 km/h or lower.

Shared and personal e-scooters are not permitted to operate on sidewalks.

Personal e-scooters may be walked on to O-Train vehicles.

Shared e-scooter providers use geofence technology to create “no ride”, “no park” and “slow zones” including transit stations, NCC pathways, the ByWard Market (with the exception of York Street) and City of Ottawa parking garages.

Below you will find the interactive map directions:

  • The 2021 E-Scooter Deployment Area, No Ride Zones, aside from sidewalks (not shown), and Slow Ride Zones are visible in the interactive map below.
  • Clicking on the +/- symbols or using the scroll button on your mouse also allows users to zoom in and out.
  • To pan, click on the map and hold while moving the mouse in the desired direction.
  • Click on an area to have information regarding the area pop-up on the map.
  • The legend can be viewed by clicking on the Legend toggle in the upper left corner of the map.
  • To view aerial imagery, use the Layer toggle button in the upper left corner of the map and toggle it on.
  • This application works best in the Google Chrome web browser.