E-scooters

On this page

Common questions

Where can I ride an e-scooter?

Following the City’s E-Scooter By-Law no 2020-174, shared and personal e-scooters can operate on the City’s multiuse pathways, cycling facilities like cycle tracks and bike lanes and on roads with a speed limit of 50 km/h or lower.

Shared and personal e-scooters are not permitted to operate on sidewalks.

Personal e-scooters may be walked on to O-Train vehicles.

Shared e-scooter providers use geofence technology to create “no ride”, “no park” and “slow zones” including transit stations, NCC pathways, the ByWard Market (with the exception of York Street) and City of Ottawa parking garages.

Where can I park an e-scooter?

E-scooters, unless parked in a designated Parking Area, must be parked upright within the Furniture Zone that is located only within sidewalks that are at least two (2) metres wide (i.e. the area closest to the curb, out of the path of travel, in line with bike racks and benches).

Here are examples of the furniture zone and examples of designated parking areas

Trottinette électrique stationner de manière sécuritaire près de la bordure du trottoir
Neuron trottinettes
Exemples de zones de stationnement désigné.
Exemples de zones de stationnement désigné.

What to do when there is no furniture zone?

When there is no furniture zone, scoot to the nearest street with a furniture zone and finish your trip by foot. Ensure 2m clearance at all times of foot paths when parking your escooter.

How can I report a misparked e-scooter?

Shared e-scooter providers have committed to respond to mis-parked e-scooters within 15 minutes, down from 1 hour in the previous year. Residents can report mis-parked e-scooters and other concerns, using the City’s new dedicated e-form or by calling 3-1-1. To assist with reporting, each e-scooter has a printed number on it to identify the e-scooter in question.

In App Reporting:

If you would like to report the mis-parked e-scooter directly through the app, you can do so on both provider apps. The Bird and Neuron app has a triangle with an exclamation mark on the main screen. When you click on it, you’re given the option of reporting improper parking. For both apps, you can take a picture of the improper parking and submit it through the app.

How can I report sidewalk riding?

This data will be tracked by By-law and Regulatory Services who will share this data with the appropriate vendor and Ottawa Police.

Noise

A continuous sound emission will be required for all shared e-scooters while rented by a rider. The sound must be distinguishable from the typical background noise present in a streetside environment. This safety technology is to ensure pedestrians and all road users are aware of their presence.

Regulations and Safety

The following regulations are in place for shared e-scooters for the 2022 pilot project.

  • Riders must be 16 years or older
  • The operating speed limit is 20 km/hr or 12 km/h in designated ‘slow zone’
  • Shared e-scooters from providers can used daily from 6 am to 11 pm
  • For riders under 18, a helmet is required to ride the e-scooter.  Ottawa Public Health (OPH) strongly recommends all users wear a helmet to reduce the risk of injury.
  • Each scooter is allowed a single rider at a time
  • Follow proper riding and parking behaviour.

The Electric Kick Scooter By-Law allows for Ottawa Police Services to issue fines for violations such as sidewalk riding, which is a $150 fine. E-scooter providers can suspend or ban riders for violations.

COVID-19 sanitization protocols include: vehicles will be disinfected daily; riders will be reminded in-app to wash their hands as vehicles are not disinfected between riders.

Shared e-scooters are not disinfected between users and users should also plan to bring their own disinfectant wipes and wash your hands before and after using the e-scooter, as it is a high-touch surface. In addition, riders should avoid touching their eyes, nose and mouth with unwashed hands.

Riders should not operate shared e-scooters if they are feeling sick or unwell as specified in a self-assessment screening tool.

Riders should maintain a 2-meter separation distance from other riders or pedestrians; and wear a cloth mask if maintaining the 2-metre distance will not be possible.

As per the Highway Traffic Act riders should not operate e-scooters while impaired.

For more information or to provide feedback about the project, please contact the City’s e-scooter pilot project team at escooter@ottawa.ca

Deployment Areas

The deployment area is where e-scooters can be picked up, e-scooters can be ridden outside of the deployment area but will be limited based on providers geofencing. E-scooters are not permitted on sidewalks and NCC pathways.

 

Zone de déploiement des trottinette électrique

2022 E-Scooter Pilot Project

Following a competitive procurement process, Bird Canada and Neuron Mobility have been selected as the preferred proponents to operate shared e-scooters in Ottawa for the 2022 e-scooter season.

The 2022 season is approved to operate until November 15, 2022 (weather permitting) and will have a total maximum combined fleet size of 900 e-scooters (reduced from 1200 in 2021).

The 2022 program will continue to focus on reducing sidewalk riding and improper parking by ensuring vendors have the most up-to-date technology on their e-scooter.

Safety and accessibility features and innovations were prioritized when the City looked at which providers to select. The City’s Accessibility Office participated in the evaluation process.

City staff will monitor the roll out closely and meet with the e-scooter providers regularly to give real-time feedback to ensure corrective action is promptly carried out when needed.

City staff are continuing to work with e-scooter providers to ensure new innovations to encourage proper riding behaviour and to reduce sidewalk riding and improper parking. Mitigation efforts during the 2022 season include:

  • The use of the latest GPS technologies and Artificial Intelligence (AI), allowing for more accurate location identification of individual e-scooters, refined throughout the initial weeks;
  • Detection technologies to help deter sidewalk riding by notifying riders that sidewalk riding is not allowed and disengaging the motor so they can safely return to a nearby bike lane or street;
  • Education programs;
  • More service provider staff proactively patrolling, monitoring, communicating with riders, and issuing fines and/or bans;
  • A streamlined reporting process via an e-form helping to monitor field conditions and reduce the burden on residents;
  • Providers are required to proactively monitor and action mis-parking within 15 minutes;
  • Provider apps will only allow riders to end their rides in designated parking areas, both virtual and physical; and
  • Fines will be issued, and users can be removed from the app if they do not follow rules.

New this year, are dedicated By-law Officers who will patrol the deployment area while providing education and enforcement. The By-law Officers have the authority to impound any e-scooters for any infraction, regardless of the 15 minutes time frame provided to the vendor.

[rock music]

Electric kick scooters are becoming a popular way to travel Ottawa’s streets.

Learn the rules before you ride, so you can navigate safely around town.

[twinkle]

Always follow the rules of the road and only travel on the City’s multi-use pathways, cycle tracks, bike lanes, and roads with a speed limit of 50 kilometres an hour or lower.

Never ride e-scooters on sidewalks, it’s against the law and dangerous for everyone.

[drum]

Always park e-scooters in furniture zones on the edge of sidewalks or closest to the curb.

[twinkle]

Never obstruct sidewalks, roads, pathways, building entrances, ramps, egresses, parking zones or benches.

Safe scooting starts with you.

For more information about e-scooters, visit ottawa.ca/escooters

Have fun out there!

2021 E-Scooter Pilot Project

The City is pleased to announce that following the competitive procurement selection, Bird CanadaLime and Neuron will provide e-scooters in Ottawa for the 2021 e-scooter season.

In 2021, the program will increase the number of e-scooters to 1,200 in an expanded central deployment area. The deployment areas for Bird Canada, Lime and Neuron are below.

New this year, Council approved an opportunity for providers to participate in a satellite project in an area outside the Greenbelt, in order to determine the use and feasibility of e-scooters in a suburban area. This service is still under consideration.

The 2021 program will focus on reducing sidewalk riding and improper parking.

Safety and accessibility features and innovations were prioritized when the City looked at which providers to select. The City’s Accessibility Office participated in the evaluation process.

City staff will monitor the roll out closely and meet with providers regularly to give real-time feedback to ensure corrective action is promptly carried out when needed.

City staff are working with e-scooter providers to pilot new innovations to encourage proper riding behaviour. Technologies being piloted this year are:

  • An automatic alert on the e-scooter that tells providers if an e-scooter has remained tipped for a period of time so they can check the e-scooter;
  • Different technologies to detect and prevent sidewalk riding;
  • Technology that emits a constant sound, alerting pedestrians of an approaching e-scooter;
  • Incentives for riders for good parking behaviour;
  • A training mode for new riders with a reduced operating speed; and,
  • Designated parking locations for e-scooters within and in addition to furniture zone parking.

Where can I ride?, Where can I not ride?

Below you will find the interactive map directions:

  • The 2021 E-Scooter Deployment Area, No Ride Zones, aside from sidewalks (not shown), and Slow Ride Zones are visible in the interactive map below.
  • Clicking on the +/- symbols or using the scroll button on your mouse also allows users to zoom in and out.
  • To pan, click on the map and hold while moving the mouse in the desired direction.
  • Click on an area to have information regarding the area pop-up on the map.
  • The legend can be viewed by clicking on the Legend toggle in the upper left corner of the map.
  • To view aerial imagery, use the Layer toggle button in the upper left corner of the map and toggle it on.
  • This application works best in the Google Chrome web browser.