Please call 3-1-1 if the pothole issue is related to the following:
- Construction activity (square or rectangular cut in road)
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
- Debris or potholes on Regional Road 174 between Blair and Trim
For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. All other Service Requests will be triaged and addressed as operations allow.
Check the Capital Construction forecast map for information on upcoming construction in your area.
You may create a service request to notify the City of debris or litter on roads or sidewalks. Debris does not include leaves. Public Works does not sweep/pick up leaves from local/residential roadways. To report debris on Regional Road 174 between Blair and Trim, please call 3-1-1.
You may create a service request to notify the City of a dead animal on a public road or sidewalk. Dead animals on private or non-municipal property are the responsibility of the property owner.
The City of Ottawa is responsible for the operation and maintenance of the street lighting system within City boundaries. City staff administer the program and maintain the system through the services of several lighting maintenance contractors.
In order to expedite repairs and reduce confusion, please provide a municipal address that references the street light or sign’s location.
Please call 3-1-1 if the streetlight issue is related to the following:
- Traffic signals or traffic signs.
- Hand hole cover open or missing exposing wires
- Knocked down streetlight
- Damaged light such as broken glass, hanging arm, Construction activity (square or rectangular cut in road)
- Missing or loose manhole cover
For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. All other Service Requests will be triaged and addressed as operations allow.
You may create a service request to report an abandoned shopping cart on public roadways.
Report an abandoned shopping cart on the road
For more information
Please refer to the Shopping cart By-Law (No. 2013-252) for more information.
Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
- Debris or potholes on Regional Road 174 between Blair and Trim
Requests submitted through this online form are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
Select the type of structure you are reporting:
Front lawn damage caused by winter operations
Every spring, Roads Services undergo spring maintenance activities to repair damage that was caused by their winter operations. These activities are weather-dependent and will usually begin in late April / early May once the snow has melted and the ground has thawed.
- If the repairs are deemed to have been caused by the City's winter operations, Roads Services will lay seed and/or soil or by providing residents with grass seed. Sod is not an option.
- Residents must then water and maintain their lawn.
While the City transitions to a 3-item curbside garbage collection limit, the City will be enhancing monitoring and investigating illegal dumping of household waste in public spaces and on private property.
Report illegal dumping found in a City park, private property, along roads, or other City facilities