Telephone Directory: 613-580-2860
Please note phone lines are monitored during standard office hours Monday to Friday. For after-hours information and non-emergency support or assistance please dial 3-1-1 and a City of Ottawa client service agent will assist you. Call 9-1-1 for emergencies only.
For Fire Prevention: FirePrevention@ottawa.ca
For Public Education: FireEducation@ottawa.ca
For all other general inquiries and complaints: FireRequests@ottawa.ca
For general OFS Training questions or requests: FireTrainingGeneral@ottawa.ca
Not sure who to contact with your inquiry? Visit our contact information guides for Fire Prevention and Public Education.
Please visit the Annual Burn Permits, Superior Tanker Shuttle Accreditation and Vehicle Donation Program webpage’s for email contact and important information.
In Person/By Mail
When submitting requests and payments for any of the following (see items in bullets below) by mail or in person, please send to/visit:
1445 Carling Avenue, Ottawa, ON K1Z 7L9. In Person is by appointment only, contact 613-580-2860 ext.15371 or FirePrevention@ottawa.ca to book an appointment. All mail should be addressed “Attn to Fire Prevention” and cheques made payable to the City of Ottawa.
- Fire Drill and Safety Planning Review
- Fire Safety Plans (Request letter and payment ONLY)
- File Searches
- Fire Summary Reports
- Liquor Licenses
- Risk Safety Management Plan Review
- Specific Event Burn Permit
Please allow 2-3 business days for an initial response after leaving a voicemail or sending an email.