Our services
OFS responds from 45 stations located across the City of Ottawa. Collectively, these stations provide service to over 950,000 residents across 2,796 square kilometres.
The OFS team is comprised of career fire fighters, volunteer firefighters as well as inspection, education, safety and communications personnel.
When compared to the largest metropolitan fire departments in Canada, OFS serves a geographic area that exceeds the total combined area served by fire services in Vancouver, Montreal, Toronto, Edmonton and Calgary. Additionally, OFS’s coverage is more than four times that of Toronto, Canada’s most populous city.
OFS personnel provide many valuable services to the community including:
- Public fire safety education;
- Application of fire safety standards and enforcement, including thorough fire cause, origin and circumstance evaluations, Fire Code compliance, investigations, fire inspections and risk assessments;
- Effective emergency response, including fire suppression and medical emergency calls, and rescue operations (e.g. water/ice rescue, automobile extrication, confined space, trench, collapse and high angle) and special operations such as responding to hazardous materials calls; and
- Recruitment outreach and community engagement campaigns such as Camp FFIT (Female Firefighters in Training).
Learn more about Fire Prevention and Public Education service offerings.
Our divisions
Operations (Urban, Rural and Special Operations)
This division is responsible for Fire Suppression which consists of fire rescue, tiered medical response, training and incident management.
Special Operations is responsible for water/ice rescue, auto extrication, confined space, trench, Fire Support Unit, collapse and high angle rescue; hazardous material responses; wild land fires; Urban Search and Rescue; Chemical, Biological, Radiological, Nuclear and Explosive response)
Training and Safety
The OFS Training Division plays an integral role in helping the Service live up to its mission. Certified instructors are responsible for researching and providing the most up to date training for the entire Fire Service. Suppression staff receive the bulk of training, in the form of monthly or in-station training.
The Training Division also plays a key role in the recruitment and training of new fire fighters to the city.
The goals of the Safety Division are to develop, implement and maintain programs to meet the highest possible level of safety for all Ottawa Fire Services’ personnel. The Division is actively engaged in fostering a culture of safety, learning and service excellence that is supported by a highly reliable Occupational Health and Safety Management System.
Community Standards and Communications:
OFS prides itself on being highly visible within the community and takes as many opportunities as possible to engage and educate the public on fire safety. Education, inspections, investigations and code enforcement are crucial tasks carried out by our Fire Prevention Officers.
We continue to advance our public education programs as the community and population continue to grow. Fire safety programs include inspecting for smoke and carbon monoxide alarms, educating the public on the need for escape plans, distributing fire safety educational materials to residential owners and occupants, releasing public service announcements and connecting with residents through social media.
The Communications Division is the nerve center that enables OFS to provide effective fire protection and emergency response across the City of Ottawa. The Communications Division contributes to reducing intervention time (total time from the moment a call for service is received to the moment personnel are on-scene), injuries and loss of life and property due to fires and other emergencies. The Communications Division creates a safer working environment for emergency responders through the transfer of information from bystanders/witnesses to responding personnel.
Operational Support Services:
Provides services requiring expertise to support core operations, programs and/or activities (i.e. shift schedulers, performance analyst, purchasing and contract administration, GIS and FDM support).
Mission, vision and values
Mission
Ottawa Fire Services protects the lives, property, and environment for the citizens of and visitors to the City of Ottawa.
Vision
- To progressively advance this fire service’s emergency responses, training, education, prevention, and safety standards to meet the ever-evolving needs of our community.
- To be a service that leads with new technology, techniques, and equipment, that is professional, accountable, customer-centric and safety oriented.
- To be a caring, healthy, and diverse workplace that is open to change.
Values
Ottawa Fire Services' values are standing together, working together, serving together, as reflected by teamwork, honour, integrity, commitment, and pride.
Protecting our nation’s capital with honour.
Performance and Key Reports
Key Reports and Documents
- OFS Annual Report (2013)
- OFS Annual Report (2014) and Station Location Study
- OFS Annual Report (2015)
- OFS Annual Report (2016)
- OFS Annual Report (2017)
- OFS Annual Report (2018)
- OFS Annual Report (2019)
- OFS Annual Report (2020)
Commission on Fire Accreditation International (CFAI)
In 2014, Ottawa Fire Services (OFS) received accredited agency status with the Commission on Fire Accreditation International (CFAI), becoming one of only six (6) accredited agencies in Canada. Since first being accredited, OFS has implemented the Commission’s accreditation model and recommendations, by strengthening our internal culture and labour relations, building positive relationships within our community and by bring at the forefront of innovation and improvement.
OFS is proud to have received its first re-accreditation in 2019, where our efforts were demonstrated by the continuous improvement models developed through the process, including a comprehensive Strategic Plan, a Self-Assessment Manual and a Community Risk Assessment Standards of Cover.
These documents provide a comprehensive look at each division within OFS and its deployment strategies to ensure that we are operating efficiently and effectively in comparison with industry standards. These documents were examined by peer evaluators from the CFAI which includes leaders from fire services around North America and then defended against in front of the board of the Commission for CFAI.
CFAI accreditation is an important pledge to our community that we are striving to offer the best services possible. It is also a confirmation that we are holding ourselves accountable to keep the City of Ottawa safe and secure.
Looking Ahead 2020-2022
OFS is developing a new strategic plan for 2021-2024 that will include clear objectives and priorities that align with the City of Ottawa’s Strategic Plan and in accordance to the CFAI model. It will also include strong performance measures to ensure OFS is successful in achieving its goals. Feedback from staff and residents will be incorporated into the new strategic plan which will help guide OFS for future planning.
Since the implementation of a new performance measurement framework developed as part of the CFAI process, OFS will continue collecting data that is aligned with its new response standard. This performance measurement framework forms the basis of the annual compliance report that is a requirement to maintain ‘accredited agency’ status for CFAI while ensuring continuous improvement.
As the population of Ottawa continues to grow, OFS will continue to focus on fire prevention, code enforcement and education outreach to reduce the number of fires and ensure residents and property owners are taking proper measures to stay safe. OFS will continue to implement new technology to make the service more efficient in delivering quality services, as it works towards development and implementing a modern traffic pre-emption system and a new scheduling solution. OFS will remain a versatile and innovative force that is seen as a leader amongst fire services in Canada.
Superior tanker shuttle accreditation
Property owners in rural communities (Districts 6, 7, 8 and 9) may be eligible for improved property insurance rates.
On September 16, 2015 Ottawa Fire Services underwent the Commercial “Superior Tanker Shuttle” testing as part of the Fire Underwriters Survey.
The purpose of the testing is to measure OFS’ ability to deliver an uninterrupted water supply of over 400GPM at the five (5) minute mark of arriving on scene in areas without hydrants (rural). This ability is a key factor (measure) used in the development of Commercial and Personal property insurance rates.
OFS exceeded test requirements, maintaining water flows of over 500GPM for an indefinite period and demonstrated they can meet the emergency needs of the rural communities within the City of Ottawa.
Here is how to see if you qualify for a decreased insurance rate:
(Note: Not all insurance companies recognize this accreditation)
- If you live in or are moving to a home located in District 6, 7, 8, or 9 you should advise your existing (or potential) home insurance company that the area has achieved Superior Tanker Shuttle Accreditation
- Should the insurance agent require further information to recognize the accreditation, please contact Diane Logan at Diane.Logan@ottawa.ca
Fire station locations
| Facilities | Address |
|---|---|
| Platoon Office | 1443 Carling Avenue Ottawa, ON K1Z 7L9 |
Fire Stations
Discover the closest fire station to your home or a new home you may wish to purchase by utilizing the bilingual In My Neighbourhood interactive map.
| Facilities | Address |
|---|---|
| Station 11 | 135 Preston Street Ottawa, ON K1R 7P8 |
| Station 12 | 635 O'Connor Street Ottawa, ON K1S 5H6 |
| Station 13 | 530 King Edward Avenue Ottawa, ON K1N 7N4 |
| Facilities | Address |
|---|---|
| Station 21 | 1300 Woodroffe Avenue Ottawa, ON K2C 3X4 |
| Station 22 | 1397 Richmond Road Ottawa, ON K2B 8S2 |
| Station 23 | 1443 Carling Avenue Ottawa, ON K1Z 7L9 |
| Station 24 | 230 Viewmount Drive Nepean, ON K2E 8B6 |
| Station 25 | 60 Knoxdale Road Nepean, ON K2G 1A5 |
| Facilities | Address |
|---|---|
| Station 31 | 3255 Conroy Road Ottawa, ON K1G 3N4 |
| Station 32 | 3202 Leitrim Road Gloucester, ON K1T 3T6 |
| Station 33 | 3336 McCarthy Road Ottawa, ON K1V 0H9 |
| Station 34 | 700 Brookfield Road Ottawa, ON K1V 6J4 |
| Station 35 | 2355 Alta Vista Drive Ottawa, ON K1H 7M6 |
| Station 36 | 1935 Cyrville Road Ottawa, ON K1B 1A9 |
| Station 37 | 910 Earl Armstrong Road Ottawa, ON K1X 1H7 |
| Facilities | Address |
|---|---|
| Station 41 (Composite Fire Station) | 380 Eagleson Road Kanata, ON K2M 1G8 |
| Station 42 | 1021 Teron Road Kanata, ON K2K 1R2 |
| Station 43 | 3845 Old Richmond Road Nepean, ON K2H 5C1 |
| Station 44 | 1075 Greenbank Road Nepean, ON K2J 1X8 |
| Station 45 (Composite Fire Station) | 640 Cameron Harvey Drive Kanata, ON K2K 1X7 |
| Station 46 (Composite Fire Station) | 34 Iber Road Stittsville, ON K2S 1E8 |
| Station 47 | 3559 Greenbank Road Nepean, ON K2J 0V1 |
| Facilities | Address |
|---|---|
| Station 51 | 900 Montreal Road Ottawa, ON K1L 0S8 |
| Station 52 | 6213 Jeanne D'Arc Orléans, ON K1C 2M3 |
| Station 53 (Composite Fire Station) | 500 Charlemagne Boulevard Orléans, ON K4A 1S2 |
| Station 54 | 3080 Innes Road Gloucester, ON K1W 1C8 |
| Station 55 | 2283 Portobello Boulevard Orleans, ON K4A 0X3 |
| Station 56 | 275 Coventry Road Ottawa, ON K1K 3X6 |
| Station 57 | 220 Beechwood Avenue Ottawa, ON K1L 8A8 |
Fire Stations - Volunteer
| Facilities | Address |
|---|---|
| Western Sector | 475 Donald B Munro Drive Carp, ON K0A 1L0 |
| Station 61 | 3150 Kinburn Side Road Kinburn, ON K0A 2H0 |
| Station 62 | 6900 Harbour Street Fitzroy Harbour, ON K0A 1X0 |
| Station 63 | 341 Bayview Drive Constance Bay, ON K0A 3M0 |
| Station 64 | 475 Donald B Munro Drive Carp, ON K0A 1L0 |
| Station 66 | 3285 Dunrobin Road Dunrobin, ON K0A 1T0 |
| Facilities | Address |
|---|---|
| Eastern Sector | 6090 Rockdale Road Vars, ON K0A 3H0 |
| Station 71 | 1246 Colonial Road Navan, ON K4B 1N1 |
| Station 72 | 2445 Old Montreal Road Cumberland, ON K4C 1C5 |
| Station 73 | 6090 Rockdale Road Vars, ON K0A 3H0 |
| Facilities | Address |
|---|---|
| South West Sector | 1643 Main Street Stittsville, ON K2S 1A5 |
| Station 81 | 1643 Main Street Stittsville, ON K2S 1A5 |
| Station 82 | 6280 Perth Street Richmond, ON K0A 2Z0 |
| Station 83 | 2352 Roger Stevens Drive North Gower, ON K0A 2T0 |
| Station 84 | 3449 Old Almonte Road Corkery, ON K0A 1L0 |
| Facilities | Address |
|---|---|
| South East Sector | 5669 Manotick Main Street Manotick, ON K4M 1K1 |
| Station 91 | 8011 Victoria Road Metcalfe, ON K0A 2P0 |
| Station 92 | 3110 Nixon Drive Osgoode, ON K0A 2W0 |
| Station 93 | 6891 Parkway Road Greely, ON K4P 1E3 |
| Station 94 | 5669 Manotick Main Street Manotick, ON K4M 1K1 |
| Facilities | Address |
|---|---|
| Headquarters | 1445 Carling Avenue Ottawa, ON K1Z 7L9 |
| Facilities | Address |
|---|---|
| Prevention and Education | 101 Centerpointe Drive 3rd Floor Nepean, ON K2G 5K7 |
| Safety | 1443 Carling Avenue Ottawa, ON K1Z 7L9 |
| Training | 898 Industrial Avenue Ottawa, ON K1G 3Y8 |
Additional information about our fire stations
Ottawa Fire Services consists of forty-five (45) fire stations strategically located within the City of Ottawa. This is based on population density and road networks utilizing the best station response to the emergency. The City of Ottawa is divided into nine response districts which are broken down into forty-five (45) station response zones. Career firefighters staff twenty-nine (29) Urban stations (4) of which are composite stations with a combination of career and volunteer resources). Volunteer firefighters service sixteen (16) Rural stations. Together they provide a response capability which includes, but is not limited to; fires, auto extrication, medical services, hazmat response, technical rescues (water, trench and high angle) fire prevention and education. Stations are equipped with a combination of various apparatus, strategically located throughout the City, including; Pumps, Tankers, Ladder Trucks, Rescue Trucks, Boats, Brush Trucks and ATV’s.