Parking enforcement during COVID-19
Regular parking enforcement operations have resumed. For further details, please visit our webpage on parking regulations & restrictions.
Option 1 - Pay the fine
Accepted: Visa, MasterCard
Not accepted: American Express, Visa-Debit and Mastercard-Debit cards, Pre-paid or reloadable cards or gift cards
In order to protect the identity of our clients and safeguard the City of Ottawa assets, a $1.50 service charge applies to each ticket payment in addition to any other service charge applied by your financial institution.
For parking ticket payments, please call the automated payment system at 613-738-7719, 24 hours a day, 7 days a week.
For all other court-related inquiries, please call 3-1-1 and dial option 3 to speak to a City of Ottawa agent.
We strongly recommend you schedule an appointment with us, but walk-ins will be accepted between 8:30am – 12pm and 1pm - 4pm.
Please select a location to book an appointment time:
Metcalfe Client Service Centre, 8243 Victoria Street (open Tuesday)
West Carleton Client Service Centre, 5670 Carp Road (open Wednesday)
North Gower Client Service Centre, 2155 Roger Stevens Drive (open Thursday)
By mail of drop off box
City of Ottawa
P.O. Box 3450, Station D
Ottawa, Ontario K1P 1L4
Drop off boxes located at the main entrance of 100 Constellation Drive and 255 Centrum Boulevard
- Cheques or money orders are only payable to the City of Ottawa
- Include the ticket number on your payment method
- Cash or credit card payments are NOT accepted by mail
- Payments are credited only when received and processed, not the postmarked day
- Please note that we do not accept responsibility for late delivery of mail. Payment is credited only when it is received at our office, not the postmark date.
Option 2 - Review a parking ticket
- Submit an online parking ticket review request application
- Applications will be reviewed and responded to within 5 business days by email
- This option is for parking tickets only
- Matters are reviewed on a case by case basis
- Tickets could potentially be upheld, cancelled or fine varied
- If you request a review, do not pay your parking violation until a decision has been made by a Screening Officer because it will void your review and consider your case closed.
- If you are unsatisfied with the outcome of your review, you may proceed to Option 3 - Requesting a trial date
Option 3 - Requesting a trial date
- If you would like to request a trial date, complete the Notice of Intention to Appear (NIA) form.
Trial Request Updates: If your request for trial is approved, you will receive a trial date in the mail. To find out the status of your case, please visit the Provincial Court Look-up Tool.