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Parking and Provincial Offences Act tickets

Closure of Client Service Branch (CSB) and Provincial Offences Act (POA) courthouse services (100 Constellation Drive)

Please be advised that all virtual (telephone) court appearances will continue to be conducted during the period of the Emergency Stay at Home Order. Please follow the instructions that you have been provided to receive court services or appear virtually.

In-person court services were suspended due to COVID-19, but the City is here to support you with online services.

Even though in-person Provincial Offences Act court services are suspended until further notice, it is important to settle your affairs so you can avoid accruing any late fees or any difficulties in renewing your driver’s licence or licence-plate sticker.

In fact, a Chief Justice Order was issued on November 25 stating that if you were issued an Offence Notice (ticket) or Park Infraction Notice (parking ticket) after March 1, 2020, you have until February 26, 2021 to exercise one of the options set out on the back of the Notice. If you don’t respond by the February 26 deadline, you may be deemed not to dispute the charge and a justice may enter a conviction for the offence.

If you are unsure of your options, require an accommodation either for a disability of if you do not have access to technology, the City is more than happy to answer your court-related questions over the phone by calling 613-580-2400 (TTY 613-580-2401) and press option 3.

Parking ticket options during COVID-19 operations

Parking enforcement during COVID-19

Regular parking enforcement operations have resumed. For further details, please visit our webpage on parking regulations & restrictions.

Option 1 - Pay the fine

Pay your fine online

  • VISA, MasterCard and American Express are accepted on-line
    • Visa Debit cards are not accepted
  • Pre-paid or reloadable cards or gift cards are not acceptable on-line
  • In order to protect the identity of our clients and safeguard the City of Ottawa assets, a $1.50 service charge applies to each ticket payment in addition to any other service charge applied by your financial institution.

Pay now 

By telephone

For parking ticket payments, please call the automated payment system at 613-738-7719, 24 hours a day, 7 days a week.

For all other court-related inquiries, please call 3-1-1 and dial option 3 to speak to a City of Ottawa agent.

By mail

Send your payment to:

City of Ottawa

P.O. Box 3450, Station D

Ottawa, Ontario K1P 1L4

When sending a payment by mail:

  • We only accept cheques or money orders by mail
  • Cheques and money orders are payable to the City of Ottawa. You must include the ticket number on your payment method
  • Cash or credit card payments are NOT accepted by mail
  • Payments are credited only when received and processed, not the postmarked day
  • Please note that we do not accept responsibility for late delivery of mail. Payment is credited only when it is received at our office, not the postmark date.

Option 2 - Review a parking ticket

  • Submit an online parking ticket review request application.
  • Applications will be reviewed and responded to within 3 business days.
  • This option is for parking tickets only.
  • If you are unsatisfied with the outcome of your review, you may proceed to Option 3 - Requesting a trial date.

Option 3 - Requesting a trial date

Trial Request Updates: If your request for trial is approved, you will receive a trial date in the mail once court offices are open. To find out the status of your case, please visit the Provincial Court Look-up Tool.

Other Parking ticket services

For more information, please call the POA office by dialling 3-1-1 and choose option 3.

Other Ticket (POA Tickets) Options During COVID-19 Operations

Other tickets include but are not limited to driving offences, By-law tickets, summons, red light cameras, etc. For more information about POA tickets, please view the “Where to find your ticket or infraction number” section on this page.

Option 1 - Pay the fine

Pay your fine online

  • VISA, MasterCard and American Express are accepted.
  • Prepaid or reloadable credit cards or gift cards cannot be used.
  • In order to protect the identity of our clients and safeguard the City of Ottawa’s assets, a service charge applies to each ticket payment in addition to any other service charge applied by your financial institution. Fees payable are calculated based on 1.75% of the ticket amount owing to a maximum of $3.00 service charge applies per ticket in addition to any other service charge applied by your financial institution.

By telephone

For fine payments, please call 613-580-2638 Monday to Friday, from 8:30am to 4pm.

For all other court-related inquiries, please call 3-1-1 and dial option 3 to speak to a City of Ottawa agent.

Note: for parking tickets, please call the automated payment system at 613-738-7719, 24 hours a day, 7 days a week.

By mail

Send your payment to:

City of Ottawa

Fine Payment Office

P.O. Box 3430, Station D

Ottawa, Ontario K1P 1J4

When sending a payment in the mail:

  • We only accept cheques or money orders by mail.
  • Cheques and money orders are payable to the City of Ottawa. You must include the ticket number on your payment method.
  • Cash or credit card payments are NOT accepted by mail.
  • Payments are credited only when received and processed, not the postmarked date.

Option 2 - Plea of Guilty with Submissions as to Penalty

Option 3 - Requesting a trial date or a meeting with the prosecutor

Online

By mail

Complete the back of your ticket and send to:

Provincial Offences Act Office

100 Constellation Drive, 1st floor

Ottawa, Ontario

K2G 6J8

Trial Request Updates

If your request for trial is approved, you will receive a trial date in the mail once court offices are open. To find out the status of your case, please visit the Provincial Court Look-up Tool.

Other Online Court Services

Extension of Time to Pay

If you require more time to pay your fine you may submit a Motion for Extension of Time to Pay Fine Time To Pay form. Your application will be carefully reviewed by a local Justice of the Peace before it is granted or denied.

This process can take up to 10 business days. You may verify the status of your Extension application by using the City of Ottawa’s Look-Up Tool.

Reopening A Matter

If you would like to reopen a matter for which you have been convicted, you may submit a Request for Reopening in-person by visiting City Hall.  Your application will be carefully reviewed by a local Justice of Peace before it is granted or denied.

This Process can take up to 10 business days.  You may verify the status of your Reopening by using the City of Ottawa's Look-Up Tool.

Disclosure

Disclosure refers to a "disclosure package" which is provided by the Prosecution Office to the accused person or their agent/lawyer.  The package usually includes the charge, officers notes, witness statements, and other information gathered by the enforcement agency during their investigation such as pictures, recordings and other things.

If you have a trial and/or first attendance meeting scheduled, you can make a request for disclosure by submitting the online disclosure request

For more information, please call the Provincial Offences Act Office by dialing 3-1-1, and choosing option 3. 

Provincial offences court offices

Contact us

Call 3-1-1 and choose option 3 (TTY 613-580-2401)

West

Central

 East

Provincial Offences Court Office,100 Constellation

Provincial Offences Court Satellite Office, 110 Laurier Avenue West

Orléans Client Service Centre  

Full Service

Main Office
Main Level
100 Constellation Dr

Closed until further notice. 

Select Services 

Satellite Office
Main level - Ottawa City Hall
110 Laurier Avenue West 

Closed until further notice. 

Select Services 

Satellite Office
Main level - Orleans Client Service Centre
255 Centrum Boulevard, Suite 100

Closed until further notice.