Parking and Provincial Offences Act tickets

Option 1 - Pay the fine

Accepted: Visa, MasterCard, Visa Debit, Mastercard Debit, American Express
Not accepted: Pre-paid or reloadable cards or gift cards

In order to protect the identity of our clients and safeguard the City of Ottawa assets, a $1.50 service charge applies to each ticket payment in addition to any other service charge applied by your financial institution.

Pay now

By telephone

For parking ticket payments, please call the automated payment system at 613-738-7719, 24 hours a day, 7 days a week.

For all other court-related inquiries, please call 3-1-1 and dial option 3 to speak to a City of Ottawa agent.

In-Person

We strongly recommend you schedule an appointment with us, but walk-ins will be accepted between 8: 30 am to 4 pm.

Please select a location to book an appointment time:

100 Constellation Drive Mary Pitt Centre  

110 Laurier Ave City Hall

255 Centrum Boulevard Orléans Service Centre 

101 Centrepointe Drive Nepean Cline Service Centre 

580 Terry Fox Drive Kanata Client Service Centre

Metcalfe Client Service Centre, 8243 Victoria Street (open Tuesday)

West Carleton Client Service Centre, 5670 Carp Road (open Wednesday)

North Gower Client Service Centre, 2155 Roger Stevens Drive (open Thursday)

By mail of drop off box

City of Ottawa
P.O. Box 3450, Station D
Ottawa, Ontario K1P 1L4
Drop off boxes located at the main entrance of 100 Constellation Drive and 255 Centrum Boulevard

• Cheques or money orders are only payable to the City of Ottawa
• Include the ticket number on your payment method
• Cash or credit card payments are NOT accepted by mail
• Payments are credited only when received and processed, not the postmarked day
• Please note that we do not accept responsibility for late delivery of mail. Payment is credited only when it is received at our office, not the postmark date.

Option 2 - Review a parking ticket

• Submit an online parking ticket review request application
• Applications will be reviewed and responded to within 5 business days by email
• This option is for parking tickets only
• Matters are reviewed on a case by case basis
• Tickets could potentially be upheld, cancelled or fine varied
• If you request a review, do not pay your parking violation until a decision has been made by a Screening Officer because it will void your review and consider your case closed.
• If you are unsatisfied with the outcome of your review, you may proceed to Option 3 - Requesting a trial date

Option 3 - Requesting a trial date

• If you would like to request a trial date, complete the Notice of Intention to Appear (NIA) form.

Other Online Court Services

Extension of Time to Pay

If you require more time to pay your fine you may submit a Motion for Extension of Time to Pay Fine Time To Pay form. Your application will be carefully reviewed by a local Justice of the Peace before it is granted or denied.

This process can take up to 15 business days. You may verify the status of your Extension application by using the City of Ottawa’s Look-Up Tool.

In-person appointment at 110 Laurier Avenue City Hall, 100 Constellation Drive Mary Pitt Centre or 255 Centrum Boulevard Orleans Service Centre.

Reopening A Matter

If you would like to reopen a matter for which you have been convicted, you may submit a Request for Reopening in-person by booking an appointment for one of our centres: 110 Laurier Avenue City Hall, 100 Constellation Drive Mary Pitt Centre or 255 Centrum Boulevard Orleans Service Centre.  Your application will be carefully reviewed by a local Justice of Peace before it is granted or denied.

This Process can take up to 15 business days.  You may verify the status of your Reopening by using the City of Ottawa's Look-Up Tool.

Disclosure

Disclosure refers to a "disclosure package" which is provided by the Prosecution Office to the accused person or their agent/lawyer.  The package usually includes the charge, officers notes, witness statements, and other information gathered by the enforcement agency during their investigation such as pictures, recordings and other things.

If you have a trial and/or first attendance meeting scheduled, you can make a request for disclosure by submitting the online disclosure request. 

Transcripts

A court transcript is a verbatim report of the conversation that occurs during a trial.

Clients requiring a copy of their court transcript can do so by accessing the Authorized Court Transcriptionists for Ontario website www.courttranscriptontario.ca.  Once the client has chosen the ACT, the ACT and the ordering party will agree to all aspects of the transcript order including fees, terms of payment, availability to prepare and certify the transcript, the required timeframe and any specific delivery requirements.

More Information

For more information, please call the Provincial Offences Act Office by dialling 3-1-1, and choosing option 3. 

If you require an appointment for more information, please book an in-person appointment at 110 Laurier Avenue City Hall, 100 Constellation Drive Mary Pitt Centre or 255 Centrum Boulevard Orleans Service Centre.

If you require online services assistance, please book an appointment at 110 Laurier Avenue City Hall, 100 Constellation Drive Mary Pitt Centre or 255 Centrum Boulevard Orleans Service Centre.

You can locate your infraction number on the front of the charging document. The infraction number - located at or near the top-right corner - will consist of alpha-numeric numbers and may begin or end with a letter. The charging document will also contain information regarding the infraction type, date and location.