Parking and Provincial Offences Act tickets

West - Satellite office

Select services

Nepean Client Service Centre

101 Centrepointe Drive

Open Monday to Friday from 8:30 am to 4:30 pm. 

Rural - Satellite offices

Select services

• Metcalfe Client Service Centre, 8243 Victoria Street (open Tuesday from 8:30 am to 4 pm)
• West Carleton Client Service Centre, 5670 Carp Road (open Wednesday from 8:30 am to 4 pm)
• North Gower Client Service Centre, 2155 Roger Stevens Drive (open Thursday from 8:30 am to 4 pm)

Option 1 - Pay the fine

Online

Pay my notice is the only City-approved website to pay parking tickets. The City of Ottawa is not affiliated with any other online payment platform for the payment of parking fines. 

Accepted: Visa or MasterCard
Not accepted: AMEX, debit, credit/debit (e.g. Visa debit), pre-paid credit cards, reloadable cards and gift cards

In order to protect the identity of our clients and safeguard the City of Ottawa assets, a $1.50 service charge applies to each ticket payment in addition to any other service charge applied by your financial institution.

Pay now

By telephone

For parking ticket payments, please call the automated payment system at 613-738-7719, 24 hours a day, 7 days a week.

For all other court-related inquiries, please call 3-1-1 and dial option 3 to speak to a City of Ottawa agent.

In-Person

Payments can be made in person at any of our Client Service Centres or at 100 Constellation Drive. 

By mail or drop off box

Due to the ongoing Canada Post strike, we strongly recommend using alternative payment methods for parking tickets and other provincial offence violations to ensure your ticket payment is received on time. Payments sent by mail that arrive after the due date will incur late fees.

City of Ottawa
P.O. Box 3450, Station D
Ottawa, Ontario K1P 1L4
Drop off boxes located at the main entrance of 100 Constellation Drive and 255 Centrum Boulevard

• Cheques or money orders are only payable to the City of Ottawa
• Include the ticket number on your payment method
• Cash or credit card payments are NOT accepted by mail
• Payments are credited only when received and processed, not the postmarked day
• Please note that we do not accept responsibility for late delivery of mail. Payment is credited only when it is received at our office, not the postmark date.

Option 2 - Review a parking ticket

• Submit an online parking ticket review request application through the Notice of Intention to Appear (NIA) form
• Applications will be reviewed and responded to within 5 business days by email. Please note we are currently experiencing some delays due to a high number of requests. 
• This option is for parking tickets only
• Matters are reviewed on a case by case basis
• Tickets could potentially be upheld, cancelled or fine varied
• If you request a review, do not pay your parking violation until a decision has been made by a Screening Officer because it will void your review and consider your case closed.
• If you are unsatisfied with the outcome of your review, you may proceed to Option 3 - Requesting a trial date

Option 3 - Requesting a trial date

• If you would like to request a trial date, complete the Notice of Intention to Appear (NIA) form.

Other Court Services

Extension of Time to Pay

If you require more time to pay your fine you may submit a Motion for Extension of Time to Pay Fine Time To Pay form. Your application will be carefully reviewed by a local Justice of the Peace before it is granted or denied.

This process can take up to 10 business days. You may verify the status of your Extension application by using the City of Ottawa’s Look-Up Tool.

Applications can also be submitted in person at a Provincial Offences Court Office. 

Reopening A Matter

If you would like to reopen a matter for which you have been convicted, you must attend a Provincial Offences Court Office in person to submit a Request for Reopening. 

Your application will be carefully reviewed by a local Justice of Peace before it is granted or denied. This process can take up to 10 business days.  You may verify the status of your Reopening by using the City of Ottawa's Look-Up Tool.

Disclosure

Disclosure refers to a "disclosure package" which is provided by the Prosecution Office to the accused person or their agent/lawyer.  The package usually includes the charge, officers notes, witness statements, and other information gathered by the enforcement agency during their investigation such as pictures, recordings and other things.

If you have a trial and/or first attendance meeting scheduled, you can make a request for disclosure by submitting the online disclosure request. 

Transcripts

A court transcript is a verbatim report of the conversation that occurs during a trial.

Clients requiring a copy of their court transcript can do so by accessing the Authorized Court Transcriptionists for Ontario website www.courttranscriptontario.ca.  Once the client has chosen the ACT, the ACT and the ordering party will agree to all aspects of the transcript order including fees, terms of payment, availability to prepare and certify the transcript, the required timeframe and any specific delivery requirements.

More Information

For more information, please call the Provincial Offences Act Office by dialling 3-1-1 and choosing option 3. 

Pay your fine

Pay your fine online

IMPORTANT: The City of Ottawa only accepts online payments for Provincial Offences fines made through the payment platform Pay Tickets. The City is not affiliated with any other online payment platforms accepting payments for tickets, or those offering early resolution or trial requests.

Your ticket can only be paid online on or after the date of deemed service, which is found on the bottom left of your ticket under the officer’s signature.

If more than 10 days have passed since the date of deemed service, and you are still unable to pay your fine online, please contact the Provincial Offences Court at 613-580-2400, option 3.

• Visa or MasterCard are accepted.
• AMEX, debit, credit/debit (e.g. Visa debit), prepaid or reloadable credit cards and gift cards cannot be used.
• In order to protect the identity of our clients and safeguard the City of Ottawa’s assets, a service charge applies to each ticket payment in addition to any other service charge applied by your financial institution. Fees payable are calculated based on 1.75% of the ticket amount owing to a maximum of $3.00 service charge applies per ticket in addition to any other service charge applied by your financial institution.

You can locate your infraction number on the front of the charging document. The infraction number - located at or near the top-right corner - will consist of alpha-numeric numbers and may begin or end with a letter. The charging document will also contain information regarding the infraction type, date and location.