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Accountability framework

Accountability framework overview

The City of Ottawa is committed to conducting City business in an open and transparent manner. Being accountable and transparent means the City is committed to measuring and showing how well we are doing in all the areas for which we are responsible, from financial reports to human resource management to service delivery.

In response to the changes to the Municipal Act, 2001, Ottawa City Council has furthered its commitment to accountability and transparency through the implementation of various integrity officers and additional policies including:

The City of Ottawa has adopted a number of accountability and transparency practices, including:

  • An Employee Code of Conduct
  • An Election-Related Resources Policy
  • Adopting and implementing best practices in the area of budgeting and financial reporting
  • Adopting the “It’s About Accountability” framework in 2004 (such as quarterly financial and purchasing reports and producing a City of Ottawa Annual Report)
  • Developing a multi-year City Corporate Plan and Departmental Business Plans (City Strategic Directions)
  • Producing a comprehensive annual Human Resources Plan
  • Improving customer service with 311 service reporting
  • Adopting the principles of Open Government and establishing the Open Data Ottawa site where the public can access municipal datasets