Water utility certificate

An individual or lawyer may request a Water Utility Certificate if they wish to determine if there are any outstanding charges at the time of closing a real estate transaction.

Certificates will only be issued if the request form is filled out correctly and completely and sufficient payment is provided.

  • Water utility account number or service address and;
  • Current owner, purchaser and closing date if requesting certificate to be issued after the final reading.

There is a fee of $73 for each property request.

There are 2 different ways to submit the request:

My ServiceOttawa (recommended)

For a step-by-step guide see How to request a water certificate.

Submitting your request through My ServiceOttawa is recommended. There are several advantages when doing so:

  • Reduces wait time
  • Access to historical records of requests
  • Payment via credit card
  • Easy submission through online form

Complete the Water Utility Certificate Request form and return it by:

Email

WaterCertificate@ottawa.ca

Mail

City of Ottawa, Revenue Services
100 Constellation Drive, 4th Floor East
Ottawa, Ontario
K2G 6J8

If a cheque or money order is sent with your request, please make it payable to the “City of Ottawa”.

Please note due to COVID-19 processing times for mail requests are high than normal

Fax

613-580-2457

We will make every attempt to provide the current status of certificates within 3 business days of the receipt of the request. Certificates requested to include a final reading will only be provided after the final reading has been taken. The issued certificate is valid for 30 days exclusively. Within 30 days of issuing a water certificate, the requesting party may obtain a verbal update on the status of the water utility account.

For more information, contact us by:

Phone

Revenue Services at 613-580-2444 (TTY: 613-580-2401) Monday to Friday, 8:00 am to 4:30 pm (June to August, 8:00 a.m. to 4:00 p.m). Transactions will be recorded for training and quality assurance.

Email

WaterCertificate@ottawa.ca