An individual or lawyer may request a Water Utility Certificate if they wish to determine if there are any outstanding charges at the time of closing a real estate transaction.
Before you Begin
Certificates will only be issued if the request form is filled out correctly and completely and sufficient payment is provided.
What you need
- Water utility account number or service address and;
- Current owner, purchaser and closing date if requesting certificate to be issued after the final reading.
There is a fee of $73 for each property request.
There are 2 different ways to submit the request:
My ServiceOttawa (recommended)
For a step-by-step guide see How to request a water certificate.
Submitting your request through My ServiceOttawa is recommended. There are several advantages when doing so:
- Reduces wait time
- Access to historical records of requests
- Payment via credit card
- Easy submission through online form
Complete the Water Utility Certificate Request form and return it by:
City of Ottawa, Revenue Services
100 Constellation Drive, 4th Floor East
If a cheque or money order is sent with your request, please make it payable to the “City of Ottawa”.
Please note due to COVID-19 processing times for mail requests are high than normal
We will make every attempt to provide the current status of certificates within 3 business days of the receipt of the request. Certificates requested to include a final reading will only be provided after the final reading has been taken. The issued certificate is valid for 30 days exclusively. Within 30 days of issuing a water certificate, the requesting party may obtain a verbal update on the status of the water utility account.
For more information, contact us by:
Revenue Services at 613-580-2444 (TTY: 613-580-2401) Monday to Friday, 8:00 am to 4:30 pm (June to August, 8:00 a.m. to 4:00 p.m). Transactions will be recorded for training and quality assurance.