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Policies, plans and supports

Accessibility commitment

As outlined in its Accessibility Policy, the City of Ottawa is committed to providing equal treatment to people with disabilities with respect to the use and benefit of City services, programs, goods, facilities and information.

This commitment extends to residents, visitors and employees with visible or non-visible disabilities.

Policies

The City has many policies related to service standards and accessibility. These include:

These documents are available in multiple formats upon request. You can make a request:

Training – external contractors and volunteers

External contractors and other third parties doing business with the City have specific obligations under the AODA.

Persons who volunteer with the City must also be trained in their rights and responsibilities under the AODA through Volunteer Services.

Feedback and disability-related service inquiries

Residents and visitors are invited to provide disability-related feedback on the accessibility of the goods, services and facilities they receive or use at the City of Ottawa.

They can also make service inquiries:

Complaints may also be made through the corporate complaints process.