The Rent Supplement Program office hours to the public are from 10 am to 3 pm for limited counter and drop-off services. These in-person services are only available at the 100 Constellation Drive, 2nd floor east office. For all other services, staff will continue to provide telephone or email support from 8:30 am to 4:30 pm Monday to Friday.
The City works with private and not-for-profit sectors to develop affordable housing. This helps advance our 10 Year Housing and Homelessness Plan. We:
- Deliver federal, provincial and municipal affordable housing programs such as:
- New Affordable Rental Housing
- Ontario Renovates Program
- Homeownership Down Payment Assistance
2. Help develop affordable housing by identifying and negotiating ways to improve housing affordability for low income households. This includes negotiating and advocating with other levels of government, community agencies, developers, and other City departments.
3. Develop and manage funding and incentive programs to support the development of affordable housing by leveraging federal and provincial funding, private funding, land, and other equity.
4. Build community capacity by brokering partnerships in the community to transfer and share knowledge, skills and expertise to increase the supply of affordable housing.
For more information, email the Affordable Housing Branch or call 613-580-2424, ext. 12300.
Action Ottawa is the City’s main program for increasing the supply of low-income affordable housing. It helps develop mixed income communities. This includes supportive housing that are well designed, well managed and built on a scale that ensures integration within the existing neighbourhood. Action Ottawa:
- Combines City incentives with funding from other levels of government to help private and non-profit developers build new affordable rental housing for moderate and low-income households.
- Uses fee relief, capital grants, and in some cases, City-owned land.
- Aims to create much needed affordable housing by leveraging municipal resources with other government programs and grants.
For more information about federal housing initiatives and the National Housing Strategy, visit the Canada Housing and Mortgage Corporation website.
For more information about provincial housing initiatives, visit the Province of Ontario.
Developing affordable housing
The City issues Requests for Proposals (RFP), Requests for Expressions of Interest (REI), and Requests for Offers (RFO). These allocate Action Ottawa capital grants, available incentives, City owned lands, and existing properties for the development of affordable housing. Proposals submitted under these programs must meet requirements set by City Council and upper levels of government.
Visit MERX for the above-noted initiatives.
For more information, email Affordable Housing Branch or call 613-580-2424 ext. 12300.
Changes to social housing rules
Changes to the Wait List Rules for RGI Housing under the Housing Services Act, 2011. As of January 1, 2020, if you are applying for rent-geared-to-income (RGI) housing you will only receive one (1) offer of housing. If you refuse the one (1) offer, your application on the wait list will be cancelled and your file will be closed.
Please keep your application up to date. This includes your phone number, email address and your housing preferences. For more information, please contact the Social Housing Registry of Ottawa.
Changes to Rent Calculations for RGI Housing under the Housing Services Act, 2011
As of July 1, 2020, everyone in receipt of rent-geared-to-income (RGI) assistance is moving to a simplified rent calculation process. The RGI rent will be based on your annual income tax information.
Starting January 1, 2020 all rent-geared-to-income households will be required to file income taxes each year.
As of January 1, 2020 all rent-geared-to-income households are required to file income taxes each year.
Facts at a glance:
- The City’s Housing Services branch administers and funds social housing in Ottawa
- There are about 22,500 social housing units
- Rental rates for those in receipt of rent-geared-to-income (RGI) assistance within social housing are typically set according to the renter’s income, with households paying no more than 30 per cent of their income towards rent
- There are 52 independent non-profit housing organizations that operate social housing across the city
- The demand for social housing is much greater than the supply
- There are approximately 10,000 households on the centralized waiting list for social housing
- Wait times for social housing in Ottawa can be up to five years or more
Applying for social housing
To apply for social housing in Ottawa, contact The Social Housing Registry.
You can also download and print the Application Form for Subsidized Housing, which contains all of the required information and documents.
For information on the social housing providers and communities in the City of Ottawa, please review The Social Housing Registry – List of Housing Providers.
If you need help with living costs, please contact 3-1-1, select language of choice and "4" for Social Services.
Starting July 6, the Rent Supplement Program office hours to the public are from 10 am to 3 pm for limited counter and drop-off services. These in-person services are only available at the 100 Constellation Drive, 2nd floor east office. For all other services, staff will continue to provide telephone or email support from 8:30 am to 4:30 pm Monday to Friday.
What it is:
- The Rent Supplement program secures units in private rental housing communities to provide affordable accommodation to eligible low and moderate-income households.
- The Rent Supplement office contracts with private landlords to provide units.
- The rent supplement is attached to the unit and therefore cannot be transferred if the tenant wishes to move to another location/unit.
- Similar to social housing rental rates for those in receipt of RGI assistance within a rent supplement unit typically are set according to the income of the renter, with households paying no more than 30 per cent of their income towards rent.
- The supplement provided to the landlord is the difference between negotiated market rent and the geared-to-income rent the household is able to pay.
- Current portfolio of about 3,500 units delivered by over 120 private and non-profit landlords across Ottawa.
If you are a private landlord and are interested in participating in the Rent Supplement program, please contact the Rent Supplement office at 613-580-2680.
To make an application for subsidized housing in Ottawa, please contact The Social Housing Registry. The Registry is located at 2197 Riverside Drive, and can be reached by phone at 613-526-2088.
How it works:
- Households who need a subsidy must apply to The Social Housing Registry, the agency contracted by the City to manage the centralized waiting list for social housing
- As vacancies come up with rent supplement units, eligible people from the centralized waiting list are referred to the landlord
- Tenant rent is based on income of the household at the time of renting the unit, which is calculated by the Rent Supplement office for private landlords, or directly by the non-profit social housing providers
- Tenants pay their share of the rent directly to the landlord, and the Rent Supplement office pays the RGI subsidy, which is the balance, directly to the landlord
- Tenant eligibility is reviewed annually, with rents adjusted to reflect income changes where needed
- Reconciliation of accounts is done with each landlord on a regular basis to ensure subsidy is adjusted as needed.
What it is:
- A housing allowance is a benefit that can be paid directly to qualifying households on low income to help make the rent more affordable
- In certain cases, the household can choose to have their housing allowance paid directly to their landlord
- The set amount for most housing allowances is $250 for a single person and $50 for each additional family member
- Households can choose to live in an appropriate rental housing unit anywhere in the city and the direct participation of their landlord is not needed
- The household can choose to remain on the centralized waiting list for social housing and the Rent Supplement program while in receipt of a housing allowance
Who can receive a housing allowance?
Currently, housing allowances are only available to help people with the highest needs such as people who have been living on the street, people who have been homeless for a long time and living in emergency shelters for months or years, survivors of domestic violence, among others. Caseworkers work with clients to help them find housing and remain housed. To be eligible to qualify for a housing allowance, the household must be on the centralized wait list for social housing.
For more information about subsidized housing, please contact us at 613-580-2680.
Keeping your home / Finding affordable housing
If you need help or information to maintain your current housing or find new housing, contact the agency in your area:
150 Montreal Rd, Suite 305
Also provides housing search and Ontario Rental Housing Tribunal assistance.
Area Served: Everything East of the Rideau Canal
309 Cooper Street, Suite 502
Also provides housing search and Ontario Rental Housing Tribunal assistance.
Area Served: Everything West of the Rideau Canal
Service Manager Directives
Under the Housing Services Act, 2011 (HSA), the City has the responsibility to establish certain local rules in order to administer rent-geared-to-income (RGI) assistance in an equitable and consistent manner for prescribed housing programs. These rules are outlined in Service Manager Directives:
20-01 – Local Occupancy Standards and Over Housed Rules [ PDF - 448 KB ]
- Request for Additional Bedroom [ PDF - 173 KB ]
20-02 – Revised Local Rent-Geared-To-Income Eligibility Rules [ PDF - 232 KB ]
20-03 – Local Priority Rules [ PDF - 460 KB ]
- Referral Form Local Priority - Graduates of Supportive Housing for Rent Geared to Income Housing [ PDF - 203 KB ]
- Request For a Temporary Exemption from Local Priority Access Status Placements Communities in Difficulty - Business Case Template [ PDF - 192 KB ]
- Application for Market to RGI Housing [ PDF - 212 KB ]
- In-Situ Market to RGI Provider Checklist [ PDF - 155 KB ]
20-04 – Housing Provider Refusal to Offer Community Safety [ PDF - 198KB ]
20-05 – Determination of Geared-to-Income Rent [ PDF - 378 KB ]
Ottawa Rent-Geared-To-Income Guide
The Ottawa Rent-Geared-To-Income Guide is a handbook for housing providers on how to manage rent-geared-to-income assistance. This information is required under section 54 of the Housing Services Act, 2011.
Within the Guide you will find the following information:
- Page 17: City of Ottawa procedures for application
- Page 135: City of Ottawa local eligibility rules – Note that Directive 10-02 has been replaced with Service Manager Directive 17-02. Service Manager Directive 17-02 was replaced with 20-02 (Local Rent Geared to Income Eligibility Rules) [ PDF - 427 KB ]
- Page 139: City of Ottawa occupancy standards – Note that Directive 10-01 has been replaced with Service Manager Directive 17-01. Service Manager Directive 17-01 was replaced with 20-01 (Local Occupancy Standards and Local Priority Rules) [ PDF - 448 KB ]
- Pages 26 – 31: City of Ottawa system for selecting households including:
- rules for determining whether a unit that becomes vacant should be occupied by a household that will be receiving Rent Geared to Income assistance
- priority rules for households waiting for Rent Geared to Income assistance
- rules governing the selection by a housing provider of households to occupy units or receive Rent Geared to Income
- Pages 40 – 46: Rules for initial and ongoing eligibility for RGI assistance
- Page 28: Provincial and Local Priorities to access RGI housing
- Canada Mortgage and Housing Corporation – the Government of Canada's authority on housing.
- Canadian Housing and Renewal Association – a national non-profit organization representing those who manage and deliver housing programs in communities across Canada.
- Centre for Equality Rights in Accommodation – established to ensure that human rights protections in housing would be effective for low income households and to address systemic barriers to accessing affordable accommodation.
- Community Care Access Centre – a provincially-funded, charitable, non-profit organization providing home health care & support services, placement in long-term care facilities, and one-stop access to information and referral to related community resources.
- Co-operative Housing Federation of Canada (CHF Canada) – the national voice of Canada's co-operative housing movement.
- Council on Aging – established in 1975 in response to a need for a coordinating body to deal with the concerns of senior citizens, particularly in the health and education fields.
- Federation of Canadian Municipalities – the national voice of municipal governments, dedicated to improving the quality of life in all communities by promoting strong, effective and accountable municipal government.
- Homes for the Aged – Since 1969, the Region has been providing institutional long-term care. The Homes for the Aged staff members are committed to providing quality care and services to persons who can no longer live independently.
- Landlords Self-Help Centre – a specialty clinic within the province-wide community legal clinic system funded by Legal Aid Ontario. Landlord's Self-Help Centre provides services exclusively to small scale landlords in Ontario.
- Ontario Association of Non-Profit Homes and Services for Seniors – voluntary province wide organization which, for 78 years, has represented non-profit providers of services, care and housing for seniors.
- Ministry of Housing - leads the government of Ontario’s efforts to ensure everyone in Ontario has an affordable, suitable and adequate home.
- Ontario Non-Profit Housing Association (ONPHA) is the official voice of non-profit housing in Ontario
- Landlord and Tenant Board – established to resolve disputes between landlords and tenants and provide information about the Tenant Protection Act.
- Social Planning Council of Ottawa – the SPC applies research and long-term planning to pressing social problems. Working with community groups and concerned citizens, we gather information and develop alternative solutions. To get the word out to decision-makers, the media, and the public, we communicate via publications, fact sheets, town hall meetings, and the Internet.