For information about outreach, isolation and physical distancing centres, shower and washroom facilities and shared laundry facilities, visit our COVID-19 housing section.
Services are available for the Rent Supplement program as follows:
- In-person, by appointment only
- Limited service from 9 am to 3 pm
- Staff will continue to provide telephone and email service from 8:30 am to 4:30 pm Monday to Friday
- A document drop box is available at 100 Constellation Drive for clients of the Rent Supplement program
The City continues to support residents experiencing homelessness or at risk of becoming homeless through emergency shelters, support services and outreach. Funding for homelessness programs continues. Some agencies are closed, but staff are available by phone. Agencies that are open have reduced staffing, are social distancing and are following strict hygiene procedures.
The Social Housing Registry continues to provide telephone and email service for residents. No in person or counter services are available at this time, but a document drop box is available on site. People fleeing domestic violence can continue to apply for priority housing.
Housing providers are checking in with vulnerable tenants over the phone.