The City of Ottawa wants to ensure that when you ask for help, you can be found. All properties within the City of Ottawa must be clearly identified with the civic number assigned by the Chief Building Official, Building Code Services. (9-1-1) blade signs are required when the building on which the civic number is posted is more than 18 metres from the property line.
All (9-1-1) blade signs and posts are manufactured and assembled by the City of Ottawa.
Before you begin
If your building is located more than 18 metres from the property line, you are required to have a (9-1-1) blade sign or, where permitted, a ground sign.
What you need
If you are required to replace all of the numbers in your civic number, we encourage you to comply with the new civic number display requirements. These requirements as well as the (9-1-1) blade sign requirements can be found in Schedule A of Addressing By-law 2014-78.
Cost
Please refer to the Fee schedule for a complete list of the current fees.
Apply
Online submissions
9-1-1 Blade sign applications can now be submitted online using the new Building, Planning and Land Development online application and permitting portal available through My ServiceOttawa. The new Land Management System (LMS) is a digital technology providing access to online permits and applications for Building Code Services.
Applying for applications and access to the customer portal requires a My ServiceOttawa (MySO) account set-up and registration with the new Building, Planning and Land Development system.
Do you currently have a My ServiceOttawa account?
- No - Please proceed to My ServiceOttawa (link is external)login page and select the green ‘create an account’ button. Assistance(link is external) is available for creating your account.
- Yes - Please login to your My ServiceOttawa (link is external) account and complete the system registration by selecting the Building, planning and land development service widget.
- Please refer to the My ServiceOttawa’s help (link is external) page for assistance on how to manage your account. Several user guides(link is external) have been developed to provide
- information on how to use the new system. You may find out more about the new Building, Planning and Land Development online application and permitting system by visiting the Engage Ottawa(link is external) page.
The 9-1-1 blade sign application Opens in a new tab or window(link is external) can be found online for reference.
Please note that payment must accompany all applications. Additional costs for photocopies may apply.
In Person
There are various methods for submitting applications.
Contact
For further information leading up to your application, please call Addressing and Signs 613-580-2424, ext. 41162 or email addressingandsigns@ottawa.ca(link opens email application). Questions following application may be directed to 911bladerequests@ottawa.ca(link opens email application)