Online Services Assistance

The city recognizes that it maybe challenging for some to access our services online. You can now make an appointment to receive the assistance you need in person.

Request In-Person

The following service will be provided in person. We strongly recommend you schedule an appointment with us, but walk-ins will be accepted between 8:30 am to 4:30 pm and until 4:00 pm for the rural centres.

Please select a location to book an appointment time:

Laurier Client Service Centre, 110 Laurier Avenue West

Nepean Client Service Centre, 101 Centrepointe Drive

Kanata Client Service Centre, 580 Terry Fox Drive 

Orléans Client Service Centre, 255 Centrum Boulevard 

Metcalfe Client Service Centre, 8243 Victoria Street (open Tuesday 8:30 am to 4:00 pm)

West Carleton Client Service Centre, 5670 Carp Road (open Wednesday 8:30 am to 4:00 pm)

North Gower Client Service Centre, 2155 Roger Stevens Drive (open Thursday 8:30 am to 4:00 pm)