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Policies, plans and supports

Accessibility commitment

As outlined in its Accessibility Policy, the City of Ottawa is committed to providing equal treatment to people with disabilities with respect to the use and benefit of City services, programs, goods, facilities and information.

This commitment extends to residents, visitors and employees with visible or non-visible disabilities.


The City of Ottawa Municipal Accessibility Plan (COMAP) – Five-year Plan (2020-2024) outlines the City’s plan in meeting its legislated obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), and its commitment to implementing additional initiatives to advance accessibility in City services, programs, facilities and infrastructure.

Progress reports are provided to Council on an annual basis and include the City’s annual AODA compliance report.

To receive a copy of a compliance report for a year prior to those listed above, please contact the Accessibility Office by email at

Accessible format or communication support request

Provides an opportunity for residents and visitors to request an accessible format or communication support for City services, programs or documentation.

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Training – external contractors and volunteers

External contractors and other third parties doing business with the City have specific obligations under the AODA.

Persons who volunteer with the City must also be trained in their rights and responsibilities under the AODA through Volunteer Services.

Canada Video Relay Service (VRS)

The City of Ottawa is pleased to announce that Canada Video Relay Service (VRS) is available for residents wishing to use their service to access our general phone line by calling 613-580-2400.

Canada VRS is a service that allows Canadians who are Deaf, hard of hearing or speech-impaired to make phone calls using internet and cellphone-based technologies. Callers using VRS are connected with a sign language interpreter who provides real time interpretation for telephone calls. This allows callers to express themselves in their first language, American Sign Language (ASL) or Langue des signes québécoise (LSQ), when asking questions or making requests to the City.

More information can be found on the Canada VRS webpage.

Feedback and disability-related service inquiries

Residents and visitors are invited to make service inquiries or provide disability-related feedback on the accessibility of the goods, services and facilities they receive or use at the City of Ottawa.

All feedback and inquiries are tracked and responded to as per the Accessibility for Ontarians with Disabilities Act (2005).

Learn More