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Client Services

Client Service Centres

  • ServiceOttawa Client Service Centres can be contacted by calling 3-1-1
  • ServiceOttawa Client Service Centres are closed on Statutory Holidays
  • Mailing address for Metcalfe, West Carleton and North Gower ServiceOttawa Client Service Centres:
    • 110 Laurier Avenue West
      Ottawa, ON
      K1P 1J1

Winter Holiday Closures 

In addition to the Statutory Holiday closures where all sites are closed (Monday, December 25, 2017, Tuesday, December 26, 2017 and Monday, January 1, 2018), the rural Client Service Centres (CSC) will be closed on the following dates:

  • Metcalfe CSC closed Tuesday, January 2, 2018
  • West Carleton CSC closed Wednesday, December 27, 2017 and Wednesday, January 3, 2018
  • North Gower CSC closed Thursday, December 28, 2017 and Thursday, January 4, 2018

Laurier Client Service Centre

110 Laurier Avenue West
Ottawa, OntarioK1P 1J1
Monday to Friday - 8:30 am to 5 pm
Free Public Wi-Fi

Orleans Client Service Centre

255 Centrum Boulevard
Ottawa, Ontario
K1E 3V8
Monday to Friday - 8:30 am to 4:30 pm

Nepean Client Service Centre

101 Centrepointe Drive
Ottawa, Ontario
K2G 5K7
Monday to Friday - 8:30 am to 4:30 pm
Free Public Wi-Fi

Walter Baker Sports Centre

100 Malvern Drive
Ottawa, Ontario
K2J 2G5
Monday to Friday - 8 am to 8 pm.
Payments made after 5pm will be processed on the following business day.
A limited number of services are offered at this location. They include:

  • Pet registration
  • Parking ticket payment
  • Bus passes and bus tickets (excluding Presto)

Free Public Wi-Fi

Kanata Client Service Centre

580 Terry Fox Drive
Ottawa, Ontario
K2L 4C2
Monday to Friday - 8:30 am to 4:30 pm

Metcalfe Client Service Centre

8243 Victoria Street
Ottawa, Ontario
K0A 2P0
Tuesdays - 8:30 am to 4:30 pm

West Carleton Client Service Centre

5670 Carp Road
Ottawa, Ontario
K0A 2H0
Wednesdays - 8:30 am to 4:30 pm

North Gower Client Service Centre

2155 Roger Stevens Drive
Ottawa, Ontario
Thursdays - 8:30 am to 4:30 pm

Interpretation services

When calling the City of Ottawa, you may request the assistance of an interpreter. This service is available in over 170 different languages when you call one of the following numbers:

  • 3-1-1 
  • Ottawa Public Health Information Line 613-580-6744 
  • OC Transpo Information Lines 613-741-4390
  • Tax and Water Customer Service Line 613-580-2444
  • Social Services Intake Line 3-1-1, select language, then 4 
  • Mayor’s Office 613-580-2496 
  • City Councillor offices

When calling a City phone line, you may ask to be placed into a three-way call with an interpreter and a City staff member. The interpreter will then provide you with an opportunity to discuss services in the language of your choice.