Skip to main content

Client Services

Client Service Centres

  • ServiceOttawa Client Service Centres can be contacted by calling 3-1-1.
  • ServiceOttawa Client Service Centres are closed on statutory holidays.
  • Mailing address for Metcalfe, West Carleton and North Gower ServiceOttawa Client Service Centres:
    • 110 Laurier Avenue West
      Ottawa, ON   K1P 1J1

Laurier Client Service Centre

110 Laurier Avenue West
Ottawa, Ontario   K1P 1J1
Monday to Friday: 8:30 am to 5 pm
Free Public Wi-Fi

This location does not process the following services after 4:30 pm

  • Marriage licences
  • Planning applications
  • Business licences
  • Program registration

Orleans Client Service Centre

255 Centrum Boulevard
Ottawa, Ontario   K1E 3V8
Monday to Friday: 8:30 am to 4:30 pm

This location does not process the following services after 4 pm

  • Marriage licences
  • Planning applications
  • Business licences

Nepean Client Service Centre

101 Centrepointe Drive
Ottawa, Ontario   K2G 5K7
Monday to Friday: 8:30 am to 4:30 pm
Free Public Wi-Fi

This location does not process the following services after 4 pm

  • Marriage licences
  • Planning applications
  • Business licences

Walter Baker Sports Centre

100 Malvern Drive
Ottawa, Ontario   K2J 2G5
Monday to Friday: 8 am to 8 pm
Free Public Wi-Fi
Payments made after 5 pm will be processed on the following business day.
A limited number of services are offered at this location. They include:

  • Pet registration
  • Parking ticket payment

Kanata Client Service Centre

580 Terry Fox Drive
Ottawa, Ontario   K2L 4C2
Monday to Friday: 8:30 am to 4:30 pm

This location does not process the following services after 4 pm

  • Marriage licences
  • Planning applications
  • Business licences

Metcalfe Client Service Centre

8243 Victoria Street
Ottawa, Ontario   K0A 2P0
Tuesdays: 8:30 am to 4:30 pm

This location does not process the following services after 4 pm

  • Marriage licences
  • Planning applications
  • Business licences

West Carleton Client Service Centre

5670 Carp Road
Ottawa, Ontario   K0A 2H0
Wednesdays: 8:30 am to 4:30 pm

This location does not process the following services after 4 pm

  • Marriage licences
  • Planning applications
  • Business licences

North Gower Client Service Centre

2155 Roger Stevens Drive
Ottawa, Ontario   KOA 2T0
Thursdays: 8:30 am to 4:30 pm

This location does not process the following services after 4 pm

  • Marriage licences
  • Planning applications
  • Business licences

Interpretation services

When calling the City of Ottawa, you may request the assistance of an interpreter. This service is available in more than 170 languages when you call one of the following numbers:

  • 3-1-1 
  • Ottawa Public Health Information Line: 613-580-6744 
  • OC Transpo Information Line: 613-741-4390
  • Tax and Water Customer Service Line: 613-580-2444
  • Social Services Intake Line: 3-1-1, select language, then 4 
  • Mayor’s Office: 613-580-2496 
  • City Councillor offices

When calling a City phone line, you may ask to be placed in a three-way call with an interpreter and a City staff member. The interpreter will allow you to discuss services in the language of your choice.