Client Services

Effective June 29, 2024, the Kanata Client Service Centre location at 580 Terry Fox Drive will be permanently closed. 

The following Client Service Centres are open to provide in-person services Monday to Friday between 8:30 am to 4:30 pm

• Laurier Client Service Centre, 110 Laurier Avenue West
• Nepean Client Service Centre, 101 Centrepointe Drive
• Orléans Client Service Centre, 255 Centrum Boulevard 

The following Client Service Centres are open one day a week between 8:30 am to 4 pm

• Metcalfe Client Service Centre, 8243 Victoria Street(link is external) (open Tuesday) Holiday hours – closed from December 10 to January 2.
• West Carleton Client Service Centre, 5670 Carp Road(link is external) (open Wednesday) Holiday hours – closed from December 18 to January 2
• North Gower Client Service Centre, 2155 Roger Stevens Drive(link is external) (open Thursday) Holiday hours – closed from December 12 to January 2

Please note all Client Service Centres are closed on statutory and civic holidays.

In-person services

• Accessible feedback and service inquiries
• Accessible format or communication support requests
• Accounts Receivable Invoice
• Building Code Services (select services)
• Burn permits
• Business licensing services
• Claims submissions to the City
• Civil Marriage Ceremonies (City Hall and Orléans only)
• Commemorative trees
• Commissioner of Oaths
• Committee of Adjustment
• Filing a reopening for an offence
• Fire inspections
• Ontario Land Tribunal (OLT) packages 
• Marriage licences
• Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) information requests
• Pet registrations
• Planning applications
• Buying and loading a Presto Card
• Property Tax Payment
• Purchase of Recreation and Culture Gift Certificates
• Recreation and Culture Facility Rental Contract Payment
• Recreation and Culture Program / Camp Registration
• Roll books (City Hall only)
• Snow plow license
• Submitting a petition to Council
• Vacant Unit Tax property status declaration
• Water and Sewer Payment
• Yellow Bag Program

No time to call? You can access 311 services through 3-1-1 online

When calling the City of Ottawa, you may request the assistance of an interpreter. This service is available in more than 170 languages when you call one of the following numbers:

• 3-1-1 
• Ottawa Public Health Information Line: 613-580-6744 
• OC Transpo Customer Service: 613-560-5000
• Tax and Water Customer Service Line: 613-580-2444
• Social Services Intake Line: 3-1-1, select language, then 4 
• Mayor’s Office: 613-580-2496 
• City Councillor offices

When calling a City phone line, you may ask to be placed in a three-way call with an interpreter and a City staff member. The interpreter will allow you to discuss services in the language of your choice.

Welcome to the City of Ottawa's store. With just a few clicks, you can browse through our products available for purchase.

Once an order is placed, a Client Service Representative will contact you to confirm the availability of the product(s), applicable taxes and total cost, and will notify you when the order is ready. You will also be sent an appointment link.

• Regrettably, on-line orders will not be shipped.
• Pick-up at your preferred Client Service Centre by appointment only.
• Payment is made in-person, at the time of pick-up of your order. These items are subject to HST. 
• All personal information you provide us is processed on a secure server

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Refund/Return Policy

All sales are final. The City of Ottawa's store does not provide refunds or returns for products ordered. Returns are only accepted in those cases where a product is defective, or if the product received does not correspond to the product ordered. Should you have any inquires in regards to your purchase, please contact us.

Contact Us

If you have any questions or comments about this service, please contact the City of Ottawa by:

Telephone: 3-1-1 (Toll-free 1-866-261-9799/TTY 613-580-2401)

Mail: 110 Laurier Avenue West, Ottawa, ON K1P 1J1