On this page
About the plans
One of the key principles of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) is that “information should be available to the public”. In an effort to engage citizens and demonstrate accountability and transparency, the City proactively provides the public with access to the information that matters most to them. The practice of routine disclosure and active dissemination is a cost-effective and client-friendly way of providing information to the public. The overarching principle is to advance the view that information held by the City of Ottawa should be made available to the public, and any exceptions to this principle should be limited and specific.
The information within the Routine Disclosure and Active Dissemination Plans is organized by City department and their areas of service.
This list is extensive but does not include all records available as business as usual. If the record you are searching for is not listed, begin by contacting the City of Ottawa's Client Service Centre at 3-1-1 to be linked with the City department that has the information. Departmental staff will determine if the request can be responded to as business as usual or if a formal request should be submitted under the Municipal Freedom of Information and Protection of Privacy Act.
If you have difficulty finding the information you are seeking or are unsure what department the information would belong to, please try searching using key words and the find function (“Ctrl+F” shortcut).
Community and Social Services Department
Children's Services
| Record | How to access the information | Applicable fees (2022) (All listed fees are legislated or Council-approved.) |
| Child Care Registry and Waitlist (CCRAW) The City maintains a Registry for parents seeking licensed child care. Registration and other general information are found online. | Online: Phone: 3-1-1, select language, select “4” for child care | Not applicable |
| Child Care Fee Subsidy Eligibility and application information, as well as general information on the child care fee subsidy, is found online. | Online: Phone: 3-1-1, select language, select “4” for child care | Not applicable |
| Child Care Fee Subsidy Application and File Documents Individuals or their authorized representatives may request copies of records from their own child care fee subsidy file. Individuals requesting information related to a child under 18 must have legal custody of the child, or a court order specifying rights to access information about the child. Identity verification will be required. |
In Person:
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Photocopy fees may be applicable |
| Child Care Service Providers Information on funding for child care spaces in the city and expectations of contribution agreements with child care service providers. | Online: | Not applicable |
| Child Care and Early Years Service System Plan 2019-2023 The Child Care and Early Years Service System Plan 2019-2023 articulates a vision and ten strategic priorities to better meet the needs of children and families in Ottawa. | Online: | Not applicable |
Other Documents that can be Released upon Request
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Email: childrensservices@ottawa.ca | Not applicable |
| Procedures Child Care internal policies and procedures may be provided on request, or may require a formal request under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), depending on the nature and contents. | Email: childrensservices@ottawa.ca | Not applicable |
Municipal Child Care Centres
Parents with a child (children) enrolled in a Municipal Child Care Centre may:
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In Person: Connect with the Supervisor of the Municipal Child Care Centre. | Not applicable |
Employment and Social Services
| Record | How to Access the Information | Applicable Fees (2022) (All listed fees are legislated or Council-approved.) |
| Financial Assistance – General Information Information on various forms of financial assistance administered by the City, including eligibility criteria, application process, and appeal process can be found on the City website, by phone, or can be obtained in person by visiting one of the City’s four Employment and Social Services offices. |
Online:
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Not applicable |
| Assistance for Job Seekers and Employers – General Information General information on resources available from the City to assist job seekers and employers is found online or can be obtained in person by visiting one of the City’s four Social Services Hubs in Employment and Social Services offices. City of Ottawa Employment Ontario also provides a single point of access to a wide range of resources, training programs, supports and services that respond to the career and employment needs of individuals and the skilled labour needs of employers within the Social Services Hubs. |
Online:
In Person: We have four Social Services Hubs, one in each of our Employment and Social Services offices across the city:
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Not applicable |
| Application and File Documents Individuals or their authorized representatives may request copies of records from their own Ontario Works file, Child Care Fees Subsidy file, or municipal program file, including Essential Health and Social Supports, Home Support Services and Residential Services. A signed consent form and identity verification will be required. |
In Person:
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Photocopy fees may be applicable |
Housing Services
| Record | How to Access the Information | Applicable Fees (2022) (All listed fees are legislated or Council-approved.) |
| General Information The City publishes general information on maintaining and finding affordance housing in Ottawa, including information on the Rent Supplement Program, Social Housing, Residential Services Homes, Long-Term Care Homes, Addressing Homelessness and the Ontario Renovates Program. |
Online:
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Not applicable |
| 10 Year Housing and Homelessness Plan 2014-2017 Progress Report on 10-Year Housing and Homelessness Plan |
Online:
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Not applicable |
| Application and File Documents Individuals or their authorized representatives may request copies of records from their own file. Identity verification will be required. |
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Photocopy fees may apply |
| Comment and Complaint information - Specific Individuals may request a copy of their comment/complaint and any related documents, such as correspondence. Records related to specific comments and complaints will only be released to the individual who made the comment/complaint. If the complaint involves the information of more than one individual, or if the complaint resulted in a law enforcement investigation, a formal Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) request may be required. |
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Photocopy fees may apply |
| Policies and Procedures Internal policies and procedures may be provided on request, or may require a formal request under MFIPPA, depending on the nature of the request and file contents. |
Online:
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Not applicable |
| Projects of Interest |
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Not applicable |
| Affordable Housing Initiative Information related to investment in affordable housing and related projects |
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Not applicable |
| Location of Rent Banks Information on the location of rent banks, housing search and Ontario rental housing tribunal assistance |
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Not applicable |
| Shelter Listings and How to get a shelter bed |
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Not applicable |
| Shelter occupancy Data on the number of people using overnight emergency shelter in Ottawa, length of stay and system capacity. |
Online:
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| Shelter occupant information Individuals looking to get a message to someone who may be staying in a shelter and Media requests for shelter client information. | For privacy reasons, information concerning individuals will not be released. | Not applicable |
| Programs offered at City-operated shelters General information can be found on Ottawa.ca. | Online: Housing | Not applicable |
Long-Term Care Services
| Record | How to Access the Information | Applicable Fees (2022) (All listed fees are legislated or Council-approved.) |
| Long-Term Care Homes – General General information on admission, waiting lists, services provided, and information about each Long-Term Care Home run by the City is available online. | Online: | Not applicable |
| Adult Day Centre Programs – General General information on participation in the Adult Day Centre Programs run by the City at Carleton Lodge and Centre d’accueil Champlain is available online. |
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Not applicable |
| Application and File Documents Individuals or their authorized representatives may request copies of records from their own file. Records containing personal health information will be provided in accordance with Personal Health Information Protection Act, 2004 (PHIPA) requirements. Identity verification will be required. | Contact: This information is available from the resident’s Home only to Powers of Attorney. The Program Manager of Resident Care within the respective Home can provide copies of records. | Photocopy fees may be applicable |
| Compliance Information – Specific Copies of compliance information may be provided on request through the Ministry of Health and Long-Term Care, or may require a formal request under the Freedom of Information and Protection of Privacy Act (FIPPA), depending on the nature and contents. | Online: Ontario Ministry of Health | Not applicable |
| Policies and Procedures Internal policies and procedures may be provided on request, or may require a formal request under MFIPPA, depending on the nature and contents. | E-mail: longtermcare.soinsdelongueduree@ottawa.ca | Not applicable |
On-going Projects
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Not applicable |
Partner and Stakeholder Initiatives Services
| Record | How to Access the Information | Applicable Fees (2022) (All listed fees are legislated or Council-approved.) |
| Reports on the Progress of Council Strategic Priorities This includes the Older Adult Plan, Youth Action Plan, Immigration Strategy, and the Truth and Reconciliation Action Plan. |
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Not applicable |
| Agencies Receiving Community Funding Information on the programs and organizations that receive funding through the various community funding streams. |
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Not applicable |
Last updated: June 2, 2022
Emergency and Protective Services Department
By-law and Regulatory Services
| Record | Description | How to Access the Information |
|---|---|---|
| Animal Services | Information on cat and dog registration and spay/neuter clinics. |
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| Business Licences - BizPal | BizPal: A collaborative database of business requirements identifying types of licensing/permits required from relevant levels of government | Online: BizPal |
| Business Licences – General Licensing Information | Information on registering a new business, licensing requirements and applying for a business license. |
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| By-laws | Links to most frequently requested by-laws. |
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| By-Law and Regulatory Services Annual Report | By-Law and Regulatory Services reports annually on its operations to the Community and Protective Services Committee. The annual report includes data on requests for service and initiatives undertaken by the Department. | Online: Council and Committee Meetings (Community and Protective Services Committee meetings, please search for “By-law and Regulatory Services Annual Report”) |
| By-law Services | How to report possible by-law violations or request information on by-laws. |
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| Rooming Houses | Information on the Licensing By-Law and Rooming House By-Law Review. |
Online:
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| Licensed Snow Plow Contractors | List of licensed snow plow contractors who are licensed to plow or remove snow from a private property with a snow plow. | Online: Licensed Snow Plow Contractors |
| Licensing Fees Information | Specific and general fees for business licenses for operations permitted within the City. | Online: Business Licensing Fees |
| Lotteries and Raffles | Information on obtaining lottery, bingo and raffle licenses. |
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| Service Request/Complaint History | Summary of requests for service that require action by City staff (including but not limited to, noise, parking, etc.) | Online: Monthly Service Requests |
| Street Food Vendors | List of successful applicants to the City’s Street Food Vending program. | Online: Street Food Vendors |
| Taxi, Limousines and Private Transportation Companies | Information about licensing, security and unlicensed transportation providers. |
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Emergency and Protective Services
| RECORD | DESCRIPTION | HOW TO ACCESS THE INFORMATION |
|---|---|---|
| Emergency and Protective Services Public Engagement | Information on Emergency and Protective Services public engagement. | Ottawa.ca: Public Engagement Project Search Public Engagement Event Search |
| Rental Accommodation Information | Information on the Rental Accommodations Study | Online: Rental Accommodations Study |
| Rental Housing Resource Page | Bilingual information on rental housing, the roles and responsibilities for landlords and tenants, resources, applicable by-laws, and a printable Guide for Landlords and Guide for Tenants in English and French |
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Ottawa Fire Services
| Record | Description | Applicable fees (2022) (All listed fees are legislated or Council approved) |
|---|---|---|
| File Search – Residential and Commercial Search for open orders on a property. |
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| Fire Inspection Report Request for fire inspection; report will only be released to the owner and property manager. An Access to Information Request must be made for a copy of the report. |
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| Fire Summary Report Summary of incident: address, date, time, origin, cause and estimated loss. |
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$92.00 (+HST) |
| Fire Prevention, Inspection and Enforcement Information on fire prevention, inspection, and enforcement services available. |
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Not applicable |
| Fire Safety Programs and Outreach Information on fire safety programs and public education opportunities. |
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Not applicable |
| Fire Stations Locations of fire stations in the City of Ottawa. | Online: Fire station locations | Not applicable |
| Open Air Fire Permit Information on how to renew existing or apply for a new Open Air Fire Permit. |
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| Ottawa Fire Services Annual Report Ottawa Fire Services reports annually on its operations to the Community and Protective Services Committee. The annual report includes information on performance measures (incident volumes, response times, etc.) and initiatives undertaken by the Department. | Online: Council and Committee Meetings (Community and Protective Services Committee meetings, please search for "Ottawa Fire Services Annual Report") | Not applicable |
| Volunteer firefighter recruitment Information regarding volunteer firefighter recruitment. |
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Not applicable |
Ottawa Paramedic Service
| Record | Description | How to Access the Information |
|---|---|---|
| First aid and CPR courses | Information for residents on first aid, CPR, and Automated External Defibrillation (AED) courses. |
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| Ottawa Paramedic Service Annual Report | The Ottawa Paramedic Service reports annually on its operations to the Community and Protective Services Committee. The annual report summarizes the activities of the Ottawa Paramedic Service including call volumes, response times and performance trends. | Online: Council and Committee Meetings (Community and Protective Services Committee meetings, please search "Ottawa Paramedic Service Annual Report") |
| Personal Health Record (e.g. Ambulance Call Report) | Information and copies of documentation relating to a personal health record (e.g., Ambulance Call Report) subject to limited exceptions as set out in PHIPA. Requests can be made by completing an ‘Authorization to Disclose Personal Information’ form. Documentation is disclosed routinely to the patient only or individuals identified on the ‘Authorization to Disclose Personal Information’ form. |
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| Public Access Defibrillators | Information about the Public Access Defibrillator (PAD) Program, FAQs, how to purchase an Automatic External Defibrillator (AED), how to set up a workplace PAD Program, and how to register an AED location with the Ottawa Paramedic Service. |
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Public Safety Service
| Record | Description | How to Access the Information |
|---|---|---|
| 9-1-1 Annual Report | The Public Safety Service reports annually on 9-1-1 service to the Community and Protective Services Committee. The annual report provides data on key performance metrics and call volume statistics. | Online: Council and Committee Meetings (Community and Protective Services Committee meetings) |
| ‘Are You Ready’ Emergency Preparedness Program | Community Partners helping residents develop their own personal emergency preparedness plan and emergency preparedness kit. |
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| Municipal Emergency Plan | A comprehensive plan that is based on an all-hazard and multi-departmental approach. The plan aims at heightening the combined level of response throughout the City of Ottawa’s emergency response community. |
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| Public Safety Service Annual Report | The Public Safety Service reports annually on its operations to the Community and Protective Services Committee. The annual report provides data and detail on the number of incidents, the number of days in different levels of escalation, public awareness efforts and corporate security activities. | Online: Council and Committee Meetings (Community and Protective Services Committee meetings, please serach "Public Safety Service Annual Report" or "Security and Emergency Management Annual Report" (for previous versions)) |
Last updated: May 6, 2022
Finance Services Department
Corporate Finance
| Record | How to Access the Information | Applicable fees (2022) (All listed Fees are legislated or Council-approved.) |
|---|---|---|
| Financial Statements Financial Statements are available online from 2018 to the most recent completed fiscal year (following review by an independent external auditor and approved by Council (June)). Copies of financial statements prior to 2018 may be requested from the Manager, Accounting and Reporting. |
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Not applicable |
| Annual Reports Annual Reports are available online from 2018 to the most recent completed fiscal year. The Annual Report is available online in August of each year (for the preceding year’s Annual Report). Copies of Annual Reports prior to 2018 may be requested from the Manager, Accounting and Reporting. |
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Not applicable |
| Annual City of Ottawa Green Debenture -Treasurer's information Report |
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Not applicable |
Financial Strategies
| Record | How to Access the Information | Applicable fees (2022) (All listed Fees are legislated or Council-approved.) |
|---|---|---|
| Budget (Operating and Capital) The City publishes the annual budget, and budget reports by committee and boards, as well as many related informational tools online each year. Budget documents for the past three years are available online. Copies of budget documents prior to the past three years may be requested from the Department. Budget books available offline are for years 2001- the years preceding the most recent three years. |
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Photocopy fees may apply |
| Financial Reports and Statements Quarterly Reports Year End Disposition |
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Photocopy fees may apply |
Payroll, Pensions and Benefits Service
| Record | How to Access the Information | Applicable Fees (2022) (All listed fees are Council approved) |
|---|---|---|
| Payroll, Pensions and Benefits Current and former employees may request records related to payroll, pension and benefits. |
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Not applicable |
| Records of Employment Records of Employment are submitted to Service Canada. Employees can access these records via the Service Canada website. | Online: Service Canada – Record of Employment | Not applicable |
| Pensionable Service Calculations Employees can access their information by contacting OMERS. |
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Not applicable |
Revenue Services
| Record | How to Access the Information | Applicable Fees (2022) (All listed fees are Council approved) |
|---|---|---|
| Property Tax General Information The City publishes general information on property taxes and property assessment online. Individuals may register online to receive and pay property tax bills electronically. |
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Not applicable |
| Tax and Water Utility Mitigation programs Eligible homeowners may apply for a full or partial deferral of their annual property taxes; two deferral programs for property taxes for low-income seniors and low-income people with disabilities. |
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| Registered charitable organization rebate |
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Not applicable |
| Tax Certificate Indicates whether there are outstanding tax arrears on a property at time of real estate sale or re-financing. |
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$73.00 per municipal address |
| Water Certificate Indicates whether there are outstanding water or sewer charges for a property at the time of real estate sale or re-financing. |
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$73.00 per municipal address |
| Tax Bill Reprint/Statement of Account History Request and payments are made at CSC’s. Documents are created and delivered by Revenue Services. |
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$39.00 per municipal address |
| Water Bill Reprint/Statement of Account History Request and payments are made at CSC’s. Documents are created and delivered by Revenue Services. |
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$39.00 per municipal address |
| Arrears list research for mortgage companies |
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$39.75 per municipal address |
| Water Consumption Report |
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$43.00 per municipal address |
Water and Sewer Bills
Information regarding water and sewer billing and services:
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| Assessment Roll |
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Not applicable |
Collections-Related Records
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There may be some fees associated with collection-related activities such as collection handling fees, registered letter for tax arrears fee, tax and water bill interest, corporate accounts receivable interest. |
| Municipal Accommodation Tax (MAT) Accommodation providers doing business in the City of Ottawa, are required to remit a Municipal Accommodation Tax (MAT) on all rooms sold for overnight accommodation. Monthly remissions are made to the Ottawa Gatineau Hotel Association (OGHA). |
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Not applicable |
| Property Tax Policy City Council approves its annual property tax policies each year in the spring. |
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Not applicable |
Last updated: May 6, 2022
Infrastructure and Water Services Department
Infrastructure Services
| Record | How to Access the Information | Applicable Fees (2022) (All listed Fees are legislated or Council-approved.) |
| Construction and Infrastructure projects List of construction and infrastructure projects planned for the next 5 years are listed online with maps. | Online: Construction and infrastructure projects | Not applicable |
| Capital Program and Budget Capital road resurfacing program including road sections and affected areas programmed by year. | Online: Draft Budget – Report section, click on the “Budget Report” link and this will display the detailed Budgets. A new link will open and to the right you will see a list of the detailed budget books by committee. The final budget will be uploaded in the April time frame since the final budget book includes the prior year actuals. | Not applicable |
| Infrastructure Master Plan |
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Not applicable |
| Engineering Design Guidelines: Sewer Design Guidelines Water Design Guidelines and associated technical bulletins. |
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Not applicable |
| Accessibility Design Standards and associated technical bulletins | Ottawa.ca (specifically: Accessibility design standards & features | City of Ottawa) | Not applicable |
| Standard Tender Documents for Unit Price Contracts and associated bulletins |
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Not applicable |
Water Services
| Record | Description | How to access the information |
| Drinking water summary data for purification plants and communal wells | A summary of water quality results for raw, treated and distribution groundwater for the City’s purification plants and communal wells. |
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| Water quality information | Drinking Water Quality Annual reports and test Results |
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| By-law violations |
Can Include:
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| Sewer lateral condition inspections for Linear Rehabilitation | Sewer back-up inspection reports, videos, and all records released to the property owner or their representative. |
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| Inspections for repair or replacement of lead water services - residential | Inspection reports, videos, and all records released to the property owner or their representative |
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| Backflow Prevention | Premise isolation survey, survey response letter, final plumbing inspection report and all information pertaining to the level of compliance for the property released to the property owner or their representative. |
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| Public drinking water fountains | Dataset containing the locations of City of Ottawa facilities and parks that contain water fountains accessible to the public. |
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| Servicing and development agreements | Information on servicing and development agreements approved through delegated authority or Committee and Council. |
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Last updated: January 18, 2023
Innovative Client Services Department
Fleet Services
| Record | Description | How to Access the Information | |
|---|---|---|---|
| Fleet Policies | Members of the public can access Fleet policies by contacting Fleet Administration. |
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| Technology testing | Information on technology being tested or piloted on the City fleet. |
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| Fleet safety bulletins | Fleet Safety Alerts and Advisories are created and distributed to communicate fleet information. |
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| Fleet Data and Statistics | Data on fleet-related items such as maintenance, vehicle types, collisions, and fuel. |
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| Fleet Fuel Types, Volumes and Emissions | Information on annual consumption of fuel for municipal vehicles and associated GHG emissions. Fuel volume and types are listed for each of the City bulk fuel sites. |
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Human Resources
| Record | Description | How to Access the Information |
|---|---|---|
| Collective Agreements (Labour Relations) | Members of the public can access collective agreements by bargaining unit by contacting the HR Service Centre. |
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| Job Descriptions | Document that describes the key duties, education, experience, certificates/licenses, knowledge, competencies/skills and abilities of a job. |
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| Job Opportunities (External Postings) | Information on current and ongoing job opportunities. |
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| Policies and Procedures, including the Recruitment and Staffing Policy | Members of the public can access the Recruitment and Staffing Policy by contacting the HR Service Centre. |
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| Workforce Statistics | Members of the public may contact the HR Service Centre regarding workforce statistics. |
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| Corporate Structure | Members of the public may contact the HR Service Centre regarding the City of Ottawa’s corporate structure, where available. |
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| Salary Structures | Members of the public may contact the HR Service Centre regarding salary structures. |
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Legal Services
| Record | Description | How to Access the Information |
|---|---|---|
| Claims | Information about filing a claim with the City including how to file a claim information about common claims. |
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| Statistical Information | The Comprehensive Legal Services Report is released on a semi-annual basis to the appropriate Standing Committee and Council and provides an overview of claims settlements, the City’s litigation record and external legal costs. |
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Public Information and Media Relations
| Record | Description | How to Access the Information |
|---|---|---|
| City News | City News is an archive of news releases, feature stories, media advisories and public service announcements related to newsworthy events involving the City, City initiatives and programs, and notifications that affect residents. |
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| Media Relations Protocols | Media Relations and Social Media Protocols detail availability and response times. |
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| Public Information and Media Relations Social Media Videos | Videos created for social media and City programs and initiatives |
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| Social Media Posts | Posts written for the City’s social media accounts | |
| Public Engagement | The public engagement platform Engage Ottawa provides residents with a one-stop shop for all citywide engagement opportunities. |
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ServiceOttawa
| Record | Description | How to Access the Information |
|---|---|---|
| Ottawa.ca Web Visitation | Web visitation statistics for ottawa.ca including number of visits, views, time on pages, exit rates, entrances and bounce rates. | Online: Open Data |
| Service Request Information |
Summary of requests for service that require action by City staff. Data is presented by Ward and shows the service request description. Service requests may be received from residents through the following channels:
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Online: Open Data |
| Statistical Reports |
Statistical information regarding Client Service Centre services including:
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Online: Open Data |
Service Transformation
| Record | Description | How to Access the Information |
|---|---|---|
| Open Data | The City of Ottawa provides free access to many of its data sets through a dedicated data portal. The data is licensed under the Open Government Licence, making it easy to use and reuse. The City continues to add data to the catalogue and makes available a Contact Form for additional data sets. |
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| City Strategic Plan | The 2019-2022 City Strategic Plan is the key corporate planning document defining what Council plans to accomplish over its four-year term. The City Strategic Plan does not provide a complete list of all the services and programs the City provides. However, it does capture the significant initiatives that address the priorities for the Term of Council. | Online: 2019-2022 City Strategic Plan |
| Open311 |
Open311 is a set of technologies and standards for providing open, two-way communication around city service- and issue-tracking. More specifically, Open311 enables a web-based application programming interface (API) to connect with existing 3-1-1 systems. This permits applications to be built that interface directly with the city.
Select service requests of the following types are currently available:
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Online: |
Supply Services
| Record | How to Access the Information | Applicable Fees (2022) (All listed fees are legislated or Council-approved) |
|---|---|---|
| General information about doing business with the City |
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Not applicable |
Bid Solicitations – Ongoing
(Including Request for Tender (RFT), Request for Proposal (RFP), Standing Offers)
If applicable, the following documents can be accessed:
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Bid solicitations are posted publically on MERX
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MERX: $60.00 for one-time access, $25.00/month for a monthly subscription and $240/year for an annual (local) subscription. Additional fees may apply based on the subscription type and features. |
| Bid Solicitations – Closed |
Past bid solicitations and related documents that are no longer available online may be requested from the department.
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Photocopying fees may apply. |
| Standing Offers – Current |
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Photocopying fees may apply. |
Bid Results – Unofficial
Includes:
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The unofficial results of any formal tender are available on MERX after 3 pm on the day of closing. | Not applicable |
| Bid Results – Official Official bid results are published semi-annually in the Delegation of Authority Report. Alternatively, inquiries can be made of the Procurement Officer or Buyer responsible for that solicitation (whose name and contact information is available in the solicitation documents, which are publicly available). | Contact: Procurement Officer or Buyer responsible for that solicitation | Not applicable |
Vendor Performance Management (VPM) Evaluation System
Contracts subject to VPM evaluation:
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Vendors may view their own evaluations and current Vendor Performance Management score on MERX
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Not applicable |
| General Terms and Conditions Terms and Conditions applying to all bidders entering into a contract with the City. | Online: General Terms and Conditions (Current and previous versions available) | Not applicable |
| Procurement Report Semi-annual report to Council. Includes a list of all contracts awarded under delegated authority over $25,000. |
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Not applicable |
Policies and Procedures
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Not applicable |
Last updated: May 18, 2022
Office of the City Clerk
Council and Committee Services
| Record | Description | How to Access the information |
|---|---|---|
| Council and Committee – Agendas, minutes, reports, Council and committee web- and audio-casts |
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Online: Contact: Contact information for Council and Committee Coordinators is listed on the City of Ottawa’s web page and on each agenda. |
| Council and Committee – Minutes and Resolutions | Minutes and resolutions for City Council, its Committees and specific local boards. Minutes include decisions, motions, votes and attendance. Exceptions: Minutes of closed sessions remain confidential where permitted or required by the Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act. | Online: Agendas, reports and minutes |
| Council and Committee – Speakers, written submissions, and presentations given by staff |
Speakers and written submissions.
The following information is included in the minutes of meetings:
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Contact information for the Council and Committee Coordinators is listed on the City of Ottawa’s web page and on each agenda. Online: Agendas, reports and minutes Contact person: Caitlin Salter-MacDonald, Manager, Council and Committee and Services Phone: 613-580-2424, ext. 28136 |
| Council and Committee – Public Appointments |
Information on who has been appointed by the City to various Advisory Committees, Agencies, Boards and Commissions, and information on how to apply.
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Online: Phone: Carole Legault, Recruitment Coordinator at 613-580-2424, ext. 28934 Email: committees@ottawa.ca |
| Council and Committee – Petitions | Petitions submitted in accordance with the City’s Petition Policy are listed on the appropriate City Council Agenda. Petitions are considered a public document and are provided on request. Signatories using the City’s petition template acknowledge that this petition will become a public document at the City of Ottawa and that all information contained in it will be subject to the scrutiny of the City and will be publicly available. Exceptions: Petitions submitted without the above-noted disclaimer/ acknowledgement will be released upon request – including the petition text and number of signatories; however, the names and personal information of signatories will be redacted before release. | Online: Submitting a petition to Council Contact Person: Melinda Aston, Council Coordinator Phone: 613-580-2424, ext. 21838 Contact Person: Caitlin Salter-MacDonald, Manager, Council and Committee Services Phone: 613-580-2424, ext. 28136 Email: petitions@ottawa.ca |
| Council and Committee – Membership, Terms of Reference, meeting schedules, Procedure By-laws | Information on Ottawa`s Council and committees (standing and advisory) membership, terms of reference, Procedure By-laws, Council sponsors groups and liaisons. | Online: |
| Members of Council – Office Contact Information | Contact information, office location and biography for all Members of Council. | Online: Mayor and City Councillors Phone: 613-580-2493 |
| Members of Council – Office Expenses | Monthly disclosure of office expenses. The reports are broken down into a series of categories for ease of reference. An itemized report is provided for expenses related to hospitality, donations and sponsorships, special events and travel. | Online: Public Disclosure of Office Expenses Phone: 613-580-2493 |
| Members of Council – Expense Policy | The Council Expense Policy provides guidance to Members of Council on expenditures that support the Member in fulfilling his or her statutory duties as an elected official. | Online: Council Expense Policy Phone: 613-580-2493 |
| Members of Council – Gifts and Tickets | Quarterly reports disclosing gifts, benefits, hospitality and tickets received by Members of Council. | Online: Gifts Registry Phone: 613-580-2424, extension 28617 Email: integrity@ottawa.ca |
| Members of Council – Conference reports | Information reports are provided to the relevant Standing Committee by Members of Council who attended out-of-City conferences. | Reports are included on the soonest possible Committee Agenda after the travel is undertaken. Agendas are available on Ottawa.ca. Online: Agendas, reports and minutes Phone: Danyelle Belanger, Program Manager Council Support Services 613-580-2424 ext. 24248 Email: Danyelle.belanger@ottawa.ca |
| Members of Council – Remuneration | Annual statement of remuneration. Information on salaries, benefits, etc. of Mayor and Members of Council. | Online: Received annually by the Finance and Economic Development Committee in March. Phone: Danyelle Belanger, Program Manager Council Support Services 613-580-2424 ext. 24248 Email: Danyelle.belanger@ottawa.ca |
Legislative Services
| Record | Description | How to Access the Information |
|---|---|---|
| Information Management – Corporate Records Classification Scheme | Information taxonomy applied to official business records. The Corporate Records Classification Scheme is the authoritative source for records series that is created and managed by City staff. This taxonomy includes retention and disposition rules, scope notes, archival values, etc. It is routinely updated to accommodate the changing needs of City business offices, changes in Federal and Provincial legislation and regulations affecting records retention and archival values, etc. | Online: OpenData Phone: 613-580-2424, extension 21482 Email: colin.kidd@ottawa.ca |
| Accessibility Branch – Multi-Year plan - City of Ottawa Municipal Accessibility Plan | City of Ottawa Municipal Accessibility Plan is mandated by the AODA. | Online: City of Ottawa Municipal Accessibility Plan |
| Accessibility Branch – Annual update reports | Updates to Council on progress to the Multi-year plan. | Online: City of Ottawa Municipal Accessibility Plan |
| Accessibility Branch - AODA Compliance Report | Reports available through annual reports to Council. | Online: City of Ottawa Municipal Accessibility Plan |
| Archives – Archival government and civic records | Records created by Ottawa`s municipal government and its predecessor municipalities that reveal the decisions, policies, and activities of those governments. All civic records, in the Archives’ custody, already deemed open to the public, are available to the public. This includes all former municipalities as well as the City of Ottawa. Archivists may identify blocks of records ("Block Review") in the course of business that may be suitable for release on-masse. Archivists will identify through appraisal processes ("Continuous Disposition Authorities"), and make recommendations on when records shall be made routinely available without case-by-case review. Continuous Disposition Authorities are available through the City Archivist | Online: City of Ottawa Archives In person: 100 Tallwood Drive, Ottawa ON K2G 4R7 Phone: 613-580-2857 Email: archives@ottawa.ca Regular mail: 110 Laurier Ave. W. (Mail code 443), Ottawa ON K1P 1J1 |
| Archives - Conservation treatment reports | Reports that detail the conservation work performed on records that are damaged, fragile, or otherwise in need of treatment. | In person: 100 Tallwood Drive, Ottawa ON K2G 4R7 Phone: 613-580-2857 Email: archives@ottawa.ca Regular mail: 110 Laurier Ave. W. (Mail code 443), Ottawa ON K1P 1J1 |
| Archives - Exhibitions and Displays | A list of exhibitions, virtual exhibits and displays that highlight the City’s history, local culture and heritage. | Online: Exhibitions and Displays |
Municipal Elections and French Language Services
| Record | Description | How to Access the Information |
|---|---|---|
| Elections - Nominated Candidates |
List of nominated candidates and their contact information, if applicable.
|
Online: Elections (only available during the election period) OpenData (no contact information) In person: Elections Office, 1221 Cyrville Rd, Unit B Ottawa, ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca |
| Elections - Candidate Financial Statements | Financial statements, including all expenses and contributions pertaining to the candidate’s campaign, as filed by candidate and posted for public viewing. | Online: 2018 Candidate Financial Statements In person: Elections Office, 1221 Cyrville Rd. Unit B Ottawa. ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca |
| Elections - Registered Third Parties |
List of registered third parties and their contact information, if applicable.
|
Online: Elections (only during the election period) OpenData (no contact information) In person: Elections Office, 1221 Cyrville Rd, Unit B Ottawa, ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca |
| Elections - Third Party Advertisers’ Financial Statements | Financial statements, including all expenses and contributions pertaining to the third party advertiser’s campaign, as filed by third party advertiser, posted for public viewing. | Online: 2018 Third Party Advertisers' Financial Statements In person: Elections Office, 1221 Cyrville Rd Unit B Ottawa ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca |
| Elections - Contribution Rebate applications | Application for a rebate as set out in By-law No. 2018-33. Individual contributors and participating candidates can request information as it relates to their own application. | In person: Elections Office, 1221 Cyrville Rd, Unit B Ottawa, ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca |
| Elections - Guides and Forms | For each general municipal election, the Ministry of Municipal Affairs and Housing produces guides for Voters, Candidates and Third Party Advertisers. The Ministry prescribes forms for municipal elections. | Online: Resources In person: Elections Office, 1221 Cyrville Rd Unit B Ottawa ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca |
| Elections - Proxy certificates and voters’ list amendment applications | Proxy certificates that have been certified by the City Clerk. Applications submitted by eligible electors to amend the Voters’ List and applications to appoint a voting proxy. This information is subject to time and use limitations in accordance the Municipal Elections Act (MEA). | In person: Elections Office, 1221 Cyrville Rd, Unit B Ottawa, ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca |
| Elections - Results, official and poll-by-poll | Provides poll-by-poll results as well as the number of registered voters and votes cast by voting place. | Online: 2018 Municipal Election Results 2018 Municipal Election Results (open data) In person: Elections Office, 1221 Cyrville Rd, Unit B Ottawa, ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca |
| Elections - Voters’ List | The Voters’ List is compiled from information received from Ontario’s Municipal Property Assessment Corporation and is available for review at the City’s Elections Office and Client Service Centres during normal business hours beginning the first Tuesday after Labour Day until Voting Day in a municipal election year. | In person: Elections Office, 1221 Cyrville Rd, Unit B Ottawa, ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca |
| Elections - Voting Places | Voting locations for the 2018 City of Ottawa municipal elections. | Online: 2018 voting places (open data) In person: Elections Office, 1221 Cyrville Rd, Unit B Ottawa, ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca |
| Elections - Voting Subdivision Maps | City of Ottawa map detailing the City’s numerous voting subdivisions and includes the voting subdivision number, ward number, and ward name. | Online: 2018 voting subdivision maps In person: Elections Office, 1221 Cyrville Rd, Unit B Ottawa, ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca |
| French Language Services - Bilingualism Policy | The Bilingualism Policy contains provisions governing several aspects of municipal activity, notably communications; the proactive delivery of services in both languages to residents and staff; work organization, including the designation of bilingual positions; language training; and cultural program management. | Online: Bilingualism Policy Phone: 613-580-2424, ext. 21000 Email: dsf-flsd@ottawa.ca |
| French Language Services - Complaints regarding French language services | French Language Services, which reports to the Office of the City Clerk, is responsible for managing complaints regarding the quality of municipal service delivery in French. | Online: Complaint Form Phone: 613-580-2424, ext. 21000 |
| French Language Services - French Language Services Advisory Committee | The French Language Services Advisory Committee is mandated to advise Ottawa City Council on issues that impact the implementation of the Bilingualism Policy and its application to the City's services, programs, policies and initiatives. Above all, the French Language Services Advisory Committee is responsible for ensuring that its business aligns with, and serves to complement, City Council’s strategic priorities. | Online: French Language Services Advisory committee Contact: Éric Pelot, Committee Coordinator 613-580-2424, ext. 22953 Email: Eric.Pelot@ottawa.ca |
| French Language Services - Designation of Bilingual Positions | The designation of bilingual positions is a process by which managers identify the appropriate number and type of bilingual positions required within their work units to ensure provision of service to the public and staff in English and French. Hiring managers can seek guidance from FLS in the determination of designated positions and their linguistic profiles. Human Resources Services is the lead department in the designation of bilingual positions as it maintains the data, provides reports on bilingual positions, and leads the provision of language training and language assessment services supporting employees in achieving the bilingual requirements of designated positions. | Phone: 613-580-2424, ext. 47411 Email: HRServiceCentre@ottawa.ca |
| French Language Services - General Information | French Language Services prepares an annual report for the appropriate Standing Committee and Council that provides information on the demand for translation services, the City’s overall performance with respect to the provision of services in French and complaints regarding the quality and provision of French language services by the City. | Online: FLS Annual Report and French Language Services general information Phone: 613-580-2424, ext. 21000 Email: dsf-flsd@ottawa.ca |
| French Language Services - Translation Services | French Language Services provides professional translation services to the Corporation. Translations are provided by an internal team of translator-revisers and freelancers through a request for standing offer coordinated by Procurement. | Online: A list of current Standing Offers in place is posted on ottawa.ca. Phone: 613-580-2424, ext. 21000 Email: translationservices@ottawa.ca |
| French Language Services - Interpretation Services | French Language Services provides interpretation services to the Corporation. Interpretation or simultaneous translations services are provided by freelancers through a request for standing offer administered by Procurement. | Online: A list of current Standing Offers in place is posted on ottawa.ca. Phone: 613-580-2424, ext. 21000 Email: translationservices@ottawa.ca |
Office of Protocol and Intergovernmental Affairs
| Record | Description | How to Access Information |
|---|---|---|
| Awards and Recognitions |
Information and recipient lists for the following awards are posted online:
|
Online: Awards and Recognition Phone: 613-580-2424 ext. 21520 Email: arnold.mclean@ottawa.ca |
| Courtesy Calls | Information on how to request a Courtesy Call with the Mayor.Information regarding past Courtesy Calls can be obtained by contacting the Office of Protocol and Intergovernmental Affairs. | Online: Courtesy Calls Phone: 613-580-2424 ext. 21521 Email: ian.smith@ottawa.ca |
| Events – Supported or led by the Office of Protocol and Intergovernmental Affairs |
The Office of Protocol and Intergovernmental Affairs manages the coordination and delivery of events and receptions that are hosted by the Mayor, or the Mayor’s designate, on behalf of the City of Ottawa. An annual disclosure of all events managed by the Office of Protocol and Intergovernmental Affairs, including sponsorships received is available online.
|
Online: Phone: 613-580-2424 ext. 21520 Email: arnold.mclean@ottawa.ca |
| Flags | Flag protocols and date/details for national flag raisings. | Online: Flag Protocol Procedures Phone: 613-580-2424 ext. 14755 Email: giulia.ricciuto@ottawa.ca |
| Gifts – Presented on behalf of the City | The Office of Protocol and Intergovernmental Affairs maintains an inventory of gift items that are available for presentation by the Mayor (or designate) and/or City officials on behalf of the City of Ottawa to visiting dignitaries and official visitors to the City. An annual disclosure of gifts presented on behalf of the City, including purpose, recipient details and cost, is available online. | Online: Phone: 613-580-2424 ext. 24944 Email: danielc.francoeur@ottawa.ca |
| Presentations / Recognitions at Council | Presentations or recognitions at Council are conducted on the day of a regularly scheduled Council meeting to honour the achievements of outstanding citizens, organizations, charitable causes and city-wide initiatives that contribute to the health and vitality of the City of Ottawa. Information regarding presentations or recognitions can be obtained by contacting the Office of Protocol and Intergovernmental Affairs. | Online: Presentations and Recognitions at Council Phone: 613-580-2424 ext. 17819 Email: heather.theoret@ottawa.ca |
| Proclamations | Proclamations are issued and signed by the Mayor to recognize a person, event, campaign, or organization for a certain day, week or month. Information regarding proclamations issued can be obtained by contacting the Office of Protocol and Intergovernmental Affairs. | Online: Proclamations Phone: 613-580-2424 ext. 17819 Email: heather.theoret@ottawa.ca |
| Study Tours / Visiting Delegations | The City of Ottawa hosts Study Tours / Visiting Delegations interested in municipal government, programs and services. The Office of Protocol and Intergovernmental Affairs is the primary point of contact for such requests. Information regarding Study Tours issued can be obtained by contacting the Office of Protocol and Intergovernmental Affairs. | Online: Study Tours and Visiting Delegations Phone: 613-580-2424 ext. 21521 Email: ian.smith@ottawa.ca |
Policy and Business Operations
| Record | Description | How to Access Information |
|---|---|---|
| Access to Information and Privacy Protection – List of Freedom of Information requests | List of requests received under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) that could be of public interest. This list is made available on a quarterly basis and includes all requests that were closed during the previous fiscal quarter. Any requests that released personal or confidential information have not been included. | Online: Disclosure of MFIPPA requests Phone: 613-580-2424, extension 21898 (for copies of responsive records) While there is no fee to file a request for these records, the standard fees for reproduction apply as follows: $0.20 a page for photocopies or $10 to have the records burned to a CD-rom. Email: mfippa@ottawa.ca |
| Access to Information and Privacy Protection – Guidelines and Forms | Individuals wishing to access municipal government records should begin by contacting the City of Ottawa at 3-1-1 to be linked to the applicable City department that has the information. The appropriate departmental staff will then determine if the request should be submitted formally under the Municipal Freedom of Information and Protection of Privacy Act or if the information will be provided under business as usual. | Online: Access to information By mail: Access to Information and Privacy Office City of Ottawa 110 Laurier Avenue West Ottawa, ON K1P 1J1 Phone: 613-580-2424, ext. 21898 Email: mfippa@ottawa.ca |
| Integrity Commissioner - General information | Information about the role of Ottawa’s Integrity Commissioner, the current Integrity Commissioner and annual reports summarizing the work of the Integrity Commissioner. | Online: Phone: 613-580-2424, ext. 28617 Email: integrity@ottawa.ca |
| Integrity Commissioner - Code of Conduct for Members of Council and Citizen Members of the Transit Commission | Information on the Code of Conduct for Members of Council including information on how to request an investigation and its related policies. There is no fee required for requesting an investigation. |
Online:
|
| Integrity Commissioner - Codes of Conduct for Members of Local Boards and Citizen Members of the Built Heritage Sub-Committee | Information on the Codes of Conduct for Members of Local Boards and Citizen Members of the Built Heritage Sub-Committee including information on how to request an investigation. There is no fee required for requesting an investigation. |
Online:
|
| Lobbyist Registry | The Lobbyist Registry is a bilingual online tool that documents lobbying activity within the City of Ottawa. | Online: Lobbyist Registry Lobbyist Registry statistics can be found in the Integrity Commissioner's annual reports Phone: 613-580-2424, ext. 28617 Email: lobbyist@ottawa.ca |
| Meetings Investigator | Information on open meeting requirements including information on how to request an investigation of a closed meeting. There is no fee required for submitting a request for investigation. | Online: Meetings Investigator Request for investigation form In person : Office of the Integrity Commissioner, 110 Laurier Avenue West Ottawa, ON K1P 1J1 Phone: 613-580-2424, ext. 28617 Email: integrity@ottawa.ca |
| Declarations of Interest Registry | The Declarations of Interest Registry is a bilingual registry of all declarations of interest filed by Members of Council and members of the City's local boards. | Online: Public registry of declarations of interest Phone: 613-580-2424, ext. 28617 Email: integrity@ottawa.ca |
| Municipal Conflict of Interest Act Complaint Process | The process and form on how to apply to the Integrity Commissioner for an inquiry regarding the belief a Member of Council or a member of a local board has violated the conflict of interest rules. There is no fee required for submitting a request for investigation. | Online: In person : Office of the Integrity Commissioner, 110 Laurier Avenue West, Ottawa, ON K1P 1J1 Phone: 613-580-2424, ext. 28617 Email: integrity@ottawa.ca |
Planning, Real Estate and Economic Development Department
Corporate Real Estate
| Record | How to Access the Information | Applicable Fees (2022) (All listed Fees are legislated or Council-approved.) |
| Historic Land Use Inventory City staff will perform a search on the current and historical land use of a site, including: Records searches may reveal potential contamination in soil, groundwater or surface water. |
|
$132.00 |
Landfills in Ottawa
|
|
Not applicable |
| Environmental Site Assessments / Environmental Remediation Reports / Records Environmental investigations completed on City Property are to contact Kim Millar. For investigations that include private property or contain confidential information, requests for reports are through the Access to Information and Privacy Office. |
|
Online: Ottawa.ca/Access to Information for all fees |
| City Properties for Sale Inquiries about City owned properties for sale including road allowances and easement. |
|
Not applicable |
City properties for Lease and Inventory of corporate real property holdings
|
|
Not applicable |
| Agreements of Purchase and Sale, Site Plan Control Agreements, Section 37 Agreements, etc. Finalized agreements that are not yet registered on title are available for viewing only. Draft Agreements cannot be viewed, copied or released. Offers of Purchase and Sale cannot be viewed, copied or released. | Contact: Registered agreements are available to the public through the Provincial Land Registry System at the Land Registry Office. | Not applicable |
Policies and Procedures
The following policies and procedures are available online:
|
Online: | Not applicable |
Economic Development Services
| Record | How to Access the Information |
| Community Design Plans (“CDP”) and Secondary Plans Information on community design plans and access to Council-approved CDP documents. |
|
| City of Ottawa Business Events Information on Ottawa`s economic outlook event, events calendar-Invest Ottawa, and local events calendar. |
|
| City of Ottawa Economic development areas of focus, partners and alliances Information on Ottawa`s areas of focus and partnerships. |
|
| Business and Industry Advice and Entrepreneurship Services Information on Ottawa’s supports (programs, funding, Business Improvement Areas, tools and resources, legislative considerations) for starting and growing a business in Ottawa. |
|
| Information, research and data City and third-party publications and reports, economic development updates, etc. |
|
| Ottawa’s Urban Forest Management Plan and Tree and Infill Development Information on the City’s Urban Forest Management Plan, tree and infill development. |
|
| Tree Protection By-law |
|
Planning Services
| Record | How to Access the Information | Applicable Fees (2022) (All listed Fees are legislated or Council-approved.) |
| Sign/Pool Enclosure Permit Records Members of the public may view or receive copies of documents contained in sign or pool permit files. |
|
|
| Building Permit Records Members of the public may view or receive copies of documents contained in Building permit files. Ability to view and obtain records may depend on the nature of the property, and the requester’s relationship to the property. For more information: Access to Building Permit Records |
|
$75.00 - Application Fee, non-refundable
*Copies:
|
Compliance Summary Report
Provides information regarding:
|
|
Building Code Fee Schedule |
| Planning Applications - General information and forms Information on the development application review process including forms and fee schedules. |
|
Not applicable |
| Planning Applications – Correspondence (emails and letters from or to residents), Community Consultation results, maps outlining area of notice circulation for mailing lists, etc. If correspondence is received from the public, it is part of the public record and it can be viewed, copied and released. If someone has specifically requested removal of their personal information, the document must be redacted before it can be viewed, copied and released. |
|
Not applicable |
| Planning Applications – Formal comments from other City departments, agencies, planning staff Formal comments can be viewed, copied and released. A formal comment from Legal Services or portions of a formal comment from Legal Services, or other solicitors retained by the City, are confidential and cannot be viewed, copied or released. |
|
Not applicable |
| Planning Applications – Submitted applications Information and materials required for planning applications are explicitly available to the public under Section 1.0.1 of the Planning Act. Correspondence and documentation submitted by the applicant that is used in assessing the application and forming a planning opinion can be viewed, copied and released. The Development Application Search Tool provides access to applications including plans, studies, engineer or architect drawings or surveys, and reports. It is important to note that all materials posted are removed from the website one year after a decision has been granted. |
|
Not applicable |
| Park levy charges for development Contributions (development charges and cash-in-lieu) | Online: Development Charges Online: Development Charges By-law | Not applicable |
Right of Way, Heritage and Urban Design
| Record | How to Access the Information | Applicable Fees (2022)(All listed fees are legislated or Council-approved) |
| Engineering Plans (Hardcopy/Image/CAD) Members of the public can request copies of official engineering plans or drawings. These may be detailed drawings. See also: Engineering Drawings and Reports |
|
|
| Ottawa Utility Coordinating Committee (UCC) Central Registry Plan Members of the public will receive or view a copy of plans that provide details on utility lines and services. See also: Utility Mapping |
|
|
| Water/Wastewater Distribution/Collection Plans See also: Water and Wastewater Networks |
|
|
| Engineering/Geotechnical Reports and Studies Members of the public can have access to reports and studies provided by third party engineers. The report or studies include technical information in a bound report. These reports may also include engineering plans. See also: Engineering Drawings and Reports |
|
|
| Heritage Register The Heritage Register is a listing of properties of cultural heritage value or interest. Property owners wanting to demolish a building listed on the Register to provide the City 60 days notice of the demolition. There are no restrictions on alterations to properties listed on the Register. The City of Ottawa has approximately 7500 listed and designated properties on the Heritage Register. |
|
Not applicable |
Maps
Online maps of Ottawa:
|
Online: ottawa.ca | Not applicable |
| Right-of-way – Permit information and forms |
|
Not applicable |
Surveys and Mapping
Data sets for various
|
Online: Open Data | Not applicable |
| Urban Design Review Panel Information on Panel, submission requirements, meeting formal, agenda, Panel recommendations and reports to Committee and Council. |
|
Not applicable |
| By-laws Access to municipal by-laws affecting City roads. | Online: | Road Cut Fees and Securities - Schedule A |
Transportation Planning
| Record | How to Access the Information | Applicable Fees (2022) (All listed fees are legislated or Council-approved) |
| Transportation Master Plan Approved by City Council in November 2013, this plan identifies the transportation facilities, services and policies the City will implement by 2031. | Online: Transportation Master Plan | Not applicable |
| Ottawa Cycling Plan The 2013 Ottawa Cycling Plan (OCP2013) is a long-term strategy to strengthen and support cycling in the city. The project and network maps that support the OCP2013 can be found in the on-line GeoOttawa mapping tool, under the Cycling/Cycling Plan Tab. A complete description on how to use GeoOttawa can be found in Annex C of the cycling plan. |
Online:
contains several items related to Cycling:
|
Not applicable |
| New Cycling facilities projects Consultation material related to some active cycling projects is posted online in the public engagement section (not all projects require on-line information). | Online: Projects and Construction Email: Transportation_planning@ottawa.ca | Not applicable |
| Ottawa Pedestrian Plan The Ottawa Pedestrian Plan provides detailed direction on how, within an affordability framework, the City can become more pedestrian-friendly through proposed enhancements to the pedestrian network, planning and design, safety and promotion, and maintenance and rehabilitation. The existing pedestrian network and the future Affordable Pedestrian Network projects approved in the Ottawa Pedestrian Plan (OPP) 2013 can be viewed in map format on-line at GeoOttawa. |
Online:
|
Not applicable |
| New Pedestrian Facilities projects Consultation material related to some active pedestrian projects is posted online in the public engagement section (not all projects require on-line information) | Email: Transportation_planning@ottawa.ca | Not applicable |
| Environmental Assessment Studies Documents related to Environmental Assessment Studies for Transportation Facilities identified in the City’s Transportation Master Plan. Consultation material related to on-going environmental assessment studies is posted online in the public engagement section. Documents related to completed studies which have not proceeded to construction yet are posted online in “Completed Projects”. |
|
Not applicable |
| Transportation Demand Modelling The 2011 Origin-Destination Survey provides a detailed picture of the trip patterns and travel choices of the City’s residents. This data can be obtained on the TRANS website – a joint transportation planning committee serving the entire national capital region. |
|
Not applicable |
| Transportation Engineering Services Transportation Impact Assessment (TIS) studies that support private developments. Capital projects include consultation material related to active Network Modification projects, new Intersection Control measures projects and development sidewalks projects and are posted online in the public engagement section (not all projects require on-line information). |
|
Engineering design review and inspection fees for private development proposals are subject to Development Application Fees collected by the Planning, Real Estate and Economic Development Department. |
| Neighbourhood Traffic Calming Studies (formerly called Area Traffic Management Studies) Final reports from neighbourhood traffic calming studies conducted by the City are posted online. A contact person is listed for each study. Information on initiating traffic calming studies and the study process is also found on the website. |
|
Not applicable |
| General Information on Traffic Calming Measures The City’s Traffic Calming Design Guidelines provide general information about the consideration, design, and application of traffic calming and integrated speed management in Ottawa. The Traffic Calming Toolbox highlights considerations for various types of engineering solutions for traffic calming. For information about temporary traffic calming, see Temporary Traffic Calming Program. |
|
Not applicable |
| Public Engagement Opportunities Find information on current and past public engagement projects. Lists opportunities to provide input and attend information sessions on transportation projects and studies. | Online: | Not applicable |
Public Works Department
Business and Technical Support Services
| Record | Description | How to access the information |
| Public Realms Programs | Information relating to administering public realms programs such as:
|
|
Parks and Forestry Services
| Record | Description | How to access the information |
| Tree Maintenance Information | Information on City owned trees including maintenance history. Note that some information is publicly available while some may be provided on a case by case basis. |
|
| Distinctive Tree Permits (Note: if permit granted, information can be divulged, if pending, it cannot be divulged until the matter is decided) | Information on how to apply for a tree permit and annual reporting on permits issued under the former Urban Tree Conservation By-law. |
|
| Tree Planting Records | Information on tree planting programs and annual planting accomplishments. |
|
| Tree Inventory (street trees) | A dataset listing over 300,000 trees within the City, providing information on tree diameter, specie, civic address, location and treatment. |
|
| Information on Invasive Species on Municipal Property | Information on wild parsnip, giant hogweed, poison ivy, and emerald ash borer. | Online: Invasive Species |
| Construction Contracts Tender and Bid Results | Information on the City’s procurement process, bidding opportunities, awards and reporting, etc. | Online: Procurement |
Roads and Parking Services
| Record | Description | How to Access the Information |
| Approved Levels of Service or Policies / Guidelines | The intent of the Maintenance Quality Standards is to define the desirable level of service that the City will aim to achieve under normal conditions. | Online: Maintenance Quality Standards |
| Winter maintenance | Winter road service information. Including: activation times and duration of operations for road and sidewalk ploughs, and salt trucks as well as the snow clearing schedule and maps. |
|
| Sidewalks and Pathways – Winter Maintenance | Information on sidewalks and pathways maintained during the winter. |
|
| Spring Maintenance and Flood Control | Information regarding flooding, road conditions and maintenance, reporting issues on the road, catch basin location map. | Online: Spring Maintenance and Flood Control |
| Potholes |
Including:
|
|
| Parking Regulations and Restrictions | Information regarding on-street parking restrictions, holiday parking regulations and parking infractions and associated fines. | Online: Parking Regulations and Restrictions |
| Parking Permit Statistics | Information on the number of parking permits issued by zone and the number of parking permits issued by road. | Online: Parking Permits |
| Paid Parking lots Paid Public Parking listing | Identification of all City enclosed parking garages, and unenclosed surface parking lots. Listing of City owned pay and display on-street parking machines along with City lots, including location, cost and hours. |
|
| Residential Flooding Records | Records relating to history of general flooding on residential properties and/or ditch drainage. |
|
Solid Waste Services
| Record | Description | How to Access the Information |
| Garbage and Recycling Schedules | The Ottawa garbage and recycling collection calendar, providing an app for reminders and collection schedules by address. |
|
| By-law standards - Service request statistics for curbside solid waste | Information on By-Law standards. |
|
| Hazardous waste and special items | Information on disposal, electronic waste, special items, and used needles and crack pipes. |
|
| Current and former landfills | Information on Trail Road Landfill and other active landfill sites. Listing of former landfills in the City’s Old Landfill Management Strategy, including location, ownership, periods of operation, and waste type. |
|
| Biosolids quality testing | Information on bi-weekly testing by a third-party accredited laboratory. Testing for metals, pathogens and nutrients, as well as additional testing beyond regulatory requirements. |
|
| Long Term Planning | Waste Management Planning. |
|
Technical, Innovation and Engineering Support Services
| Record | Description | How to access the information |
| Sewer lateral condition inspections and repairs or replacement of lead water services – residential | Sewer back-up inspection reports, videos, and all records released to the property owner or their representative. |
|
| Public drinking water fountains | Dataset containing the locations of City of Ottawa facilities and parks that contain water fountains accessible to the public. |
|
| Servicing and development agreements | Information on servicing and development agreements approved through delegated authority or Committee and Council. |
|
Traffic Services
| Record | How to Access the Information | Applicable Fees (2022) (All listed fees are legislated or Council-approved) |
| Traffic signals – General Information Information on design, installation and operation of traffic signals in the City. |
|
Not applicable |
| Traffic Signal Timing Data Note: Traffic Signal Timing data is extracted from the Traffic Signal Timing database. The data may be converted to either an .xls or .pdf format upon request. | Phone: Call 3-1-1 or 613-580-2400 to create a Service Request | $54.12 (+HST) (Fee per signalized intersection) |
| Signal Drawing File Copies | Phone: Call 3-1-1 or 613-580-2400 to be directed to Traffic Services | $27.06 (+HST) (Fee per intersection) |
| Traffic Signal Display Chart Note: Traffic Signal data is extracted from historical data logs stored in the traffic data servers, and can be converted to various formats upon request. Maintenance records of the requested location are also extracted from the archives and included in the submission. | Phone: Call 3-1-1 or 613-580-2400 to create a Service Request | $208.08 (+HST) |
| Detail Collision Summary Report Detail Collision Summary Reports are provided in response to requests for collision data at intersections or midblock locations. The reports are pulled from the Traffic Engineering Software (TES). | Phone: Call 3-1-1 or 613-580-2400 to create a Service Request | 1 to 5 locations: $116.73 (+HST) > 5 locations: $116.52 + hourly staff time (+HST) |
| Custom Collision data Custom Collision data (non-detailed summary data) can be provided upon request. | Phone: Call 3-1-1 or 613-580-2400 to create a Service Request | $116.52 + hourly staff time* (+HST) *The amount of staff time it takes to compile information is dependent on the complexity of information requested. |
| High-level Collision data | Online: Open Data Ottawa | Not applicable |
| Detailed Traffic Volume Counts Detailed Traffic Volume Count are provided in response to requests for traffic volume data. | Phone: Call 3-1-1 or 613-580-2400 to create a Service Request | $116.73 + HST per location |
| High-level Traffic Volume Counts | Online: Open Data Ottawa | Not applicable |
| Traffic Camera Footage (Live) Live footage from traffic cameras throughout the City is streamed online. Information includes the location of the cameras. | Online: Interactive Traffic Map Opendata Ottawa | Not applicable |
| Seasonal Load Restrictions General information about heavy truck restrictions in Ottawa roadways during the anticipated thaw cycle. Truck Route Lists in addition to Urban and Rural Truck Route Maps are available. |
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Not applicable |
| Traffic and Parking Regulations The City of Ottawa’s Traffic and Parking By-law no. 2017-301 regulates traffic and parking activities in Ottawa. |
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Not applicable |
| Red-light camera - General Information and Locations Information on how red-light cameras increase safety, where they are located in Ottawa, how they work and related violations. | Online: Red-light cameras Interactive Traffic Map | Not applicable |
| List of Accessible Pedestrian Signal (APS) locations in Ottawa Access the list of locations with APS. APS are Accessibility for Ontarians with Disabilities Act, 2005 (AODA) compliant signals. | Online: Accessible Pedestrian Signal (APS) Locations | Not applicable |
| List of Audible Pedestrian Signal locations in Ottawa Access the list of pedestrian signal locations equipped with an audible component in the City of Ottawa. | Online: Pedestrian Signal Locations with Audible Component | Not applicable |
| General information about Pedestrian Crossovers (PXO) in Ottawa Information on the function, usage and locations of pedestrian crossovers in Ottawa. | Online: Pedestrian Crossovers | Not applicable |
| List and map of Pedestrian Crossovers | Online: List of Pedestrian Crossing Locations | Not applicable |
| Traffic Service Catalogue A comprehensive guide published by the City outlining all services provided in relation to traffic safety inquires. | Online: Traffic Services Catalogue | Not applicable |
| Special events on City streets Information on holding events on City streets. |
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Not applicable |
| Parking Permits General information on the types of parking permits. |
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Not applicable |
| By-laws Access to Traffic Services By-laws. | Online: | Not applicable |
Last updated: January 21, 2022
Recreation, Cultural and Facility Services Department
Business and Technical Support Services
| Record | Description | How to Access the Information |
| Program Registration Dates | Fall/Winter, March Break, After School and Spring/Summer Registration dates for recreational programs. |
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| RCFS Open Data Inventories | List of data inventories released by Recreation, Cultural and Facility Services for free use by the public. | Online: Recreation Inventories |
| Public Art Program | City of Ottawa’s Art Collection. |
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| Partnerships |
Information about partnerships, advertising and sponsoring programs:
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| Hall and Gym Facility Rental Contracts | Copies can be provided to the signing parties. | Facility Listing |
| Cultural Funding | Through its Cultural Funding and Awards Programs, the City of Ottawa annually supports the creation, production and presentation of arts, festival, fair and heritage activities undertaken by individuals and not-for-profit professional organizations, as well as community and amateur groups. The wide range of programs funded by the City creates opportunities for awareness and appreciation of the arts and culture in our community for everyone. |
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Actual grants and contributions disbursed by the Corporation of the City of Ottawa, under Section 107 of the Municipal Act. | Online: Recreation and Parks Funding Phone: 613-580-2424 ext. 14133 Email: rec-info@ottawa.ca |
City-wide Programs, Aquatics and Specialized Services
| Record | Description | How to Access the information |
| Splash Pads | Hours of operation and location information for the City’s splash pads. |
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| Wading Pools | Hours of operation, special event and location information for the City’s wading pools. |
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| Beaches | Hours of operation and location information for the City’s beaches. |
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| Skating School | Program information, location and fees. |
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| Public Skating | Program information, location and fees. |
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| Outdoor Rinks | Program information, location and fees. |
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| Subsidies Offered for Recreational Services (Children) | I Love to programs: Children and youth can take part in organized sport, recreation and cultural activities each year because of these programs. I Love to programs are offered across the City in parks and recreation facilities. |
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| Subsidies Offered for Recreational Services (all ages) | Ottawa Hand in Hand is a recreation and culture fee support program for low-income individuals or families or for those with a family member with a disability. |
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| Inclusive Recreation | Integrated and specialized recreation programs at City community centres give children, youth and adults with special needs the opportunity to participate in community recreation. Integrated and specialized programs are made possible through the support of partnership funding. |
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Community, Recreation and Cultural Programs
| Record | Description | How to Access the information |
| Centralized Allocations Unit |
Rental Information (including rates) for:
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| Arena and Sport Field Allocation Policy | Members of the public can access the Arena and Sports Field Allocation Policy by contacting the number provided. |
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| Recreation Guide and other program information | Bi-annual publications available online and in person at select locations. Fall/Winter and Spring/Summer editions list the wide variety of recreational programming for all ages and interests. |
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| Recreation Program Policies and Guidelines | Information on registration, cancellations and refunds. |
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| Sports Fields and Outdoor Recreation | Seasonal opening and closing dates. Rental information and locations. | Online: Sports Fields and Outdoor recreation |
| Museums and Historic sites | Museums and Historic sites managed by the City of Ottawa. The spaces can be rented for cultural events, special events, corporate meetings and retreats, etc. Hours of operation, location, registration and program information can be found online. |
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Facility Operations Service
| Record | Description | How to Access the Information |
| Theatres | Hours of operation, location, registration and program information. |
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| Arts Centres | Hours of operation, location, registration and program information. | Online: Arts Centres |
Parks and Facilities Planning
| Record | Description | How to Access the information |
| Parks under Consultation and Construction | Listing of major parks under review for public consultation and/or major parks under construction. | Online: Public Engagement - Parks |
Last update: January 30, 2022
Transit Services Department
OC Transpo
| Record | How to Access the Information | Applicable Fees (2022) (All listed fees are legislated or Council-approved) |
OC Transpo Services
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Not applicable |
Para Transpo Services
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Not applicable |
Open Data – Developer Resources
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Not applicable |
Statistics and Reports – Service Information
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Not applicable |
Statistics and Reports – Safety and Compliance
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Phone:
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Safety-related Transit Policies
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Not applicable |
Maintenance Records for Transit Vehicles
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Phone:
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Not applicable |
Transitway Station Design Safety ReportsThe two reports are available in English only. They may be translated in whole or in part upon request. For more information, please contact tsd-comm-sdt@ottawa.ca. |
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Not applicable |
Safety Management System
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Phone:
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Not applicable |
Simulator Project
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Phone:
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Not applicable |
Bus Operator Recruitment Information
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Not applicable |
Capital Railway Three Year Plan 2022-2024 |
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Not applicable |
Rail Construction Program
Stage 1 O-Train Confederation Line Project (Ottawa Light Rail Transit Project)
| Record | How to Access the Information | Applicable Fees (2022) (All listed fees are legislated or Council-approved) |
Rideau Sinkhole Root Cause Analysis Report |
Online: Rideau Sinkhole Root Cause Analysis Report | Not applicable |
Rideau Station Indoor Air Quality Assessment Report |
Online: Rideau Station Indoor Air Quality Assessment Report | Not applicable |
AgreementsSummaries of significant agreements related to planning and construction of the Stage 1 Confederation Line are published online. |
Online:
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Not applicable |
Other RecordsQuarterly Memo to Council |
Email: stage2@ottawa.ca | Not applicable |