Routine Disclosure and Active Dissemination Plans

On this page

About the plans

One of the key principles of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) is that “information should be available to the public”. In an effort to engage citizens and demonstrate accountability and transparency, the City proactively provides the public with access to the information that matters most to them. The practice of routine disclosure and active dissemination is a cost-effective and client-friendly way of providing information to the public. The overarching principle is to advance the view that information held by the City of Ottawa should be made available to the public, and any exceptions to this principle should be limited and specific.

The information within the Routine Disclosure and Active Dissemination Plans is organized by City department and their areas of service.

This list is extensive but does not include all records available as business as usual. If the record you are searching for is not listed, begin by contacting the City of Ottawa's Client Service Centre at 3-1-1 to be linked with the City department that has the information. Departmental staff will determine if the request can be responded to as business as usual or if a formal request should be submitted under the Municipal Freedom of Information and Protection of Privacy Act.

If you have difficulty finding the information you are seeking or are unsure what department the information would belong to, please try searching using key words and the find function (“Ctrl+F” shortcut).

Community and Social Services Department

Children's Services

Routine Disclosure and Active Dissemination Plan for Children's Services
Record How to access the information Applicable fees (2022) (All listed fees are legislated or Council-approved.)
Child Care Registry and Waitlist (CCRAW) The City maintains a Registry for parents seeking licensed child care. Registration and other general information are found online. Online:  Phone: 3-1-1, select language, select “4” for child care Not applicable
Child Care Fee Subsidy Eligibility and application information, as well as general information on the child care fee subsidy, is found online. Online: Phone: 3-1-1, select language, select “4” for child care Not applicable
Child Care Fee Subsidy Application and File Documents Individuals or their authorized representatives may request copies of records from their own child care fee subsidy file. Individuals requesting information related to a child under 18 must have legal custody of the child, or a court order specifying rights to access information about the child. Identity verification will be required. In Person:
  1. Individuals are required to go to one of the four Employment and Social Services offices to complete the standardized ‘Consent to Access Client Documents under Routine Disclosure’ form.
  • Central: 370 Catherine St.
  • East: 2339 Ogilvie Rd.
  • South: 2020 Walkley Rd.
  • West: 100 Constellation Dr., 2nd Floor
8 am – 4:30 pm
  1. Third parties, acting on behalf of an individual, may provide an original consent form signed by the individual and mail to:
Christiane Cardinal, Operational Support Unit, 3-370 Catherine St., Ottawa, ON K1R 5T5
Photocopy fees may be applicable
Child Care Service Providers Information on funding for child care spaces in the city and expectations of contribution agreements with child care service providers. Online: Not applicable
Child Care and Early Years Service System Plan 2019-2023 The Child Care and Early Years Service System Plan 2019-2023 articulates a vision and ten strategic priorities to better meet the needs of children and families in Ottawa. Online:  Not applicable
Other Documents that can be Released upon Request
  • Child care consultation findings report (2018)
  • Reports to the Community and Protective Services Committee
  • Minutes of the Child and Early Years System Planning Advisory Group
Email: childrensservices@ottawa.ca Not applicable
Procedures Child Care internal policies and procedures may be provided on request, or may require a formal request under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), depending on the nature and contents. Email: childrensservices@ottawa.ca Not applicable
Municipal Child Care Centres Parents with a child (children) enrolled in a Municipal Child Care Centre may:
  • Request a copy of the Parent Handbook
  • Bring forward a comment/complaint
  • Request copies of records pertaining to their child(ren)
In Person: Connect with the Supervisor of the Municipal Child Care Centre. Not applicable

Employment and Social Services

Routine Disclosure and Active Dissemination Plan for Employment and Social Services
Record How to Access the Information Applicable Fees (2022) (All listed fees are legislated or Council-approved.)
Financial Assistance – General Information Information on various forms of financial assistance administered by the City, including eligibility criteria, application process, and appeal process can be found on the City website, by phone, or can be obtained in person by visiting one of the City’s four Employment and Social Services offices. Online: Phone: To apply or if you need to speak with a staff person call 3-1-1 between 8:45 am and 4 pm:
  • Select “1” for English or “2” for service in French or “3” for other languages
  • Select “4” for Community and Social Services
    • Press “1” if you know the person you want to speak to, then enter the extension
    • Press “2” if you are receiving social assistance
    • Press “3” if you need to apply for Ontario Works, Home Support and Essential Health and Social Supports
    • Press “4” if you would like information on Child Care
In Person: Attend any Employment and Social Services office from 8 am – 4:30 pm
  • Central: 370 Catherine St.
  • East: 2339 Ogilvie Rd.
  • South: 2020 Walkley Rd.
  • West: 100 Constellation Dr., 2nd Floo
Email: ESS/SSE@ottawa.ca  – We are always trying to improve how we deliver our services. We welcome your comments on how we are doing.
Not applicable
Assistance for Job Seekers and Employers – General Information General information on resources available from the City to assist job seekers and employers is found online or can be obtained in person by visiting one of the City’s four Social Services Hubs in Employment and Social Services offices. City of Ottawa Employment Ontario also provides a single point of access to a wide range of resources, training programs, supports and services that respond to the career and employment needs of individuals and the skilled labour needs of employers within the Social Services Hubs. Online: In Person: We have four Social Services Hubs, one in each of our Employment and Social Services offices across the city:
  • Central: 370 Catherine St.
  • East: 2339 Ogilvie Rd.
  • South: 2020 Walkley Rd.
  • West: 100 Constellation Dr., 2nd Floor
Free parking and free on-site child care Open - Monday to Friday from 8 am to 4:30 pm  Email: SocialServicesHub@ottawa.ca hubServicessociaux@ottawa.ca
Not applicable
Application and File Documents Individuals or their authorized representatives may request copies of records from their own Ontario Works file, Child Care Fees Subsidy file, or municipal program file, including Essential Health and Social Supports, Home Support Services and Residential Services. A signed consent form and identity verification will be required. In Person:
  1. Individuals are required to go to one of the four Employment and Social Services offices to complete the standardized ‘Consent to Access Client Documents under Routine Disclosure’ form. If information is being requested on an open or closed file about a spouse or dependent over 18 those individuals must also sign the consent form.
  • Central: 370 Catherine St.
  • East: 2339 Ogilvie Rd.
  • South: 2020 Walkley Rd.
  • West: 100 Constellation Dr., 2nd Floor
Free parking and free on-site child care Open - Monday to Friday from 8 am to 4:30 pm 
  1. Third parties, acting on behalf of an individual, may provide an original consent form signed by the individual by mail to:
Christiane Cardinal, Operational Support Unit, 3-370 Catherine St., Ottawa, ON K1R 5T5
Photocopy fees may be applicable

Housing Services

Routine Disclosure and Active Dissemination Plan for Housing Services
Record How to Access the Information Applicable Fees (2022) (All listed fees are legislated or Council-approved.)
General Information The City publishes general information on maintaining and finding affordance housing in Ottawa, including information on the Rent Supplement Program, Social Housing, Residential Services Homes, Long-Term Care Homes, Addressing Homelessness and the Ontario Renovates Program. Online: Other Resources / Housing Support Services Links below are external/third party resources. These programs are not run by the City of Ottawa. Not applicable
10 Year Housing and Homelessness Plan 2014-2017 Progress Report on 10-Year Housing and Homelessness Plan Online: Email:  housing-logement@ottawa.ca Not applicable
Application and File Documents Individuals or their authorized representatives may request copies of records from their own file. Identity verification will be required. Photocopy fees may apply
Comment and Complaint information - Specific Individuals may request a copy of their comment/complaint and any related documents, such as correspondence. Records related to specific comments and complaints will only be released to the individual who made the comment/complaint. If the complaint involves the information of more than one individual, or if the complaint resulted in a law enforcement investigation, a formal Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) request may be required. Photocopy fees may apply
Policies and Procedures Internal policies and procedures may be provided on request, or may require a formal request under MFIPPA, depending on the nature of the request and file contents. Online: Email: housing-logement@ottawa.ca Not applicable
Projects of Interest Not applicable
Affordable Housing Initiative Information related to investment in affordable housing and related projects Not applicable
Location of Rent Banks Information on the location of rent banks, housing search and Ontario rental housing tribunal assistance
  • Phone: 3-1-1
Links below are external/third party resources. These programs are not run by the City of Ottawa.
  • Area Served: Everything East of the Rideau Canal
    • Online: Action Housing (External/Third Party website)
    • Address: 261 Montreal Road, Suite 200
    • Phone: 613-562-8219
    • Also provides housing search and Ontario Rental Housing Tribunal assistance.
Links below are external/third party resources. These programs are not run by the City of Ottawa.
  • Area Served: Everything West of the Rideau Canal
    • Online: Housing Help, (External/Third Party website)
    • Address: 309 Cooper Street, Suite 502
    • Phone: 613-563-4532
    • Also provides housing search and Ontario Rental Housing Tribunal assistance.
Not applicable
Shelter Listings and How to get a shelter bed Not applicable
Shelter occupancy Data on the number of people using overnight emergency shelter in Ottawa, length of stay and system capacity. Online: Email: Housing-logement@ottawa.ca  
Shelter occupant information Individuals looking to get a message to someone who may be staying in a shelter and Media requests for shelter client information. For privacy reasons, information concerning individuals will not be released. Not applicable
Programs offered at City-operated shelters General information can be found on Ottawa.ca. Online: Housing Not applicable

Long-Term Care Services

Routine Disclosure and Active Dissemination Plan for Long-Term Care Services
Record How to Access the Information Applicable Fees (2022) (All listed fees are legislated or Council-approved.)
Long-Term Care Homes – General General information on admission, waiting lists, services provided, and information about each Long-Term Care Home run by the City is available online. Online: Not applicable
Adult Day Centre Programs – General General information on participation in the Adult Day Centre Programs run by the City at Carleton Lodge and Centre d’accueil Champlain is available online. Not applicable
Application and File Documents Individuals or their authorized representatives may request copies of records from their own file. Records containing personal health information will be provided in accordance with Personal Health Information Protection Act, 2004 (PHIPA) requirements. Identity verification will be required. Contact: This information is available from the resident’s Home only to Powers of Attorney. The Program Manager of Resident Care within the respective Home can provide copies of records. Photocopy fees may be applicable
Compliance Information – Specific Copies of compliance information may be provided on request through the Ministry of Health and Long-Term Care, or may require a formal request under the Freedom of Information and Protection of Privacy Act (FIPPA), depending on the nature and contents. Online: Ontario Ministry of Health   Not applicable
Policies and Procedures Internal policies and procedures may be provided on request, or may require a formal request under MFIPPA, depending on the nature and contents. E-mail: longtermcare.soinsdelongueduree@ottawa.ca Not applicable
On-going Projects
  • Long-Term Care Consolidated Work Plan
Not applicable

Partner and Stakeholder Initiatives Services

Routine Disclosure and Active Dissemination Plan for Partner and Stakeholder Initiatives Services
Record How to Access the Information Applicable Fees (2022) (All listed fees are legislated or Council-approved.)
Reports on the Progress of Council Strategic Priorities This includes the Older Adult Plan, Youth Action Plan, Immigration Strategy, and the Truth and Reconciliation Action Plan.
  • Contact: Manuela Popovici, Partner and Stakeholder Initiatives Services, Community and Social Services Department
  • Phone: 613-580-2424, ext. 24443
  • Email: Manuela.Popovici@ottawa.ca
Not applicable
Agencies Receiving Community Funding Information on the programs and organizations that receive funding through the various community funding streams. Not applicable

Last updated: June 2, 2022

Emergency and Protective Services Department

By-law and Regulatory Services 

Routine Disclosure and Active Dissemination Plans for By-law and Regulatory Services
Record Description How to Access the Information
Animal Services Information on cat and dog registration and spay/neuter clinics.
Business Licences - BizPal BizPal: A collaborative database of business requirements identifying types of licensing/permits required from relevant levels of government Online: BizPal
Business Licences – General Licensing Information Information on registering a new business, licensing requirements and applying for a business license.
By-laws Links to most frequently requested by-laws. Persons seeking by-laws not located on ottawa.ca are asked to contact 3-1-1 (613-580-2424) or 311@ottawa.ca. By-laws may also be available at one of the following Client Service Centres.
  • In person, by phone, or by email:
    • Client Service Centre (printing fee applies $1.10 for the first page and $0.30 for each additional page).
    • By-laws more than two years old are available at the Central Archives, located at 100 Tallwood Drive. Fees may apply. For more information call 613-580-2857.
    • Historical by-laws up to 2013 are available at the Main Branch of the Ottawa Public Library, located at 120 Metcalfe Street. Fees may apply. For more information call 613-580-2490.
By-Law and Regulatory Services Annual Report By-Law and Regulatory Services reports annually on its operations to the Community and Protective Services Committee. The annual report includes data on requests for service and initiatives undertaken by the Department. Online: Council and Committee Meetings (Community and Protective Services Committee meetings, please search for “By-law and Regulatory Services Annual Report”)
By-law Services How to report possible by-law violations or request information on by-laws.
  • Online: serviceottawa.ca for the following matters:
    • Animals and pets
    • Parking violations
    • Property Maintenance (Interior or Exterior)
    • Noise issues
    • Smoking in Public Place or Workplace
    • Abandoned shopping carts
    • Graffiti
    • Tobacco signage
  • Phone: 3-1-1
  • Email: 311@ottawa.ca
Rooming Houses Information on the Licensing By-Law and Rooming House By-Law Review. Online: 
Licensed Snow Plow Contractors List of licensed snow plow contractors who are licensed to plow or remove snow from a private property with a snow plow. Online: Licensed Snow Plow Contractors
Licensing Fees Information Specific and general fees for business licenses for operations permitted within the City. Online: Business Licensing Fees
Lotteries and Raffles Information on obtaining lottery, bingo and raffle licenses.
  • Online: Lotteries and raffles
  • In person: Business Licensing Centre, 735 Industrial Avenue, 2nd Floor, Ottawa, ON K1G 5J1
  • Phone: 613-580-2424 extension 44151
  • Email: 311@ottawa.ca
Service Request/Complaint History Summary of requests for service that require action by City staff (including but not limited to, noise, parking, etc.) Online: Monthly Service Requests
Street Food Vendors List of successful applicants to the City’s Street Food Vending program. Online: Street Food Vendors
Taxi, Limousines and Private Transportation Companies Information about licensing, security and unlicensed transportation providers.

Emergency and Protective Services

Routine Disclosure and Active Dissemination Plans for Emergency and Protective Services
RECORD DESCRIPTION HOW TO ACCESS THE INFORMATION
Emergency and Protective Services Public Engagement Information on Emergency and Protective Services public engagement. Ottawa.ca: Public Engagement Project Search Public Engagement Event Search
Rental Accommodation Information Information on the Rental Accommodations Study Online: Rental Accommodations Study
Rental Housing Resource Page Bilingual information on rental housing, the roles and responsibilities for landlords and tenants, resources, applicable by-laws, and a printable Guide for Landlords and Guide for Tenants in English and French

Ottawa Fire Services

Routine Disclosure and Active Dissemination Plans for Ottawa Fire Services
Record Description Applicable fees (2022) (All listed fees are legislated or Council approved)
File Search – Residential and Commercial Search for open orders on a property. Complete the ‘Fire Prevention Request Form’ and bring to a Client Service Centre (CSC) to provide payment. Or Mail completed form with payment by check to: Client Service Centre, 110Laurier Avenue West, Ottawa, ON K1P 1J1
  • Residential: $113.00 (+HST)
  • Non-residential: $227.00 (+HST)
  • Replacement documentation: $92.00 (+HST)
Fire Inspection Report Request for fire inspection; report will only be released to the owner and property manager. An Access to Information Request must be made for a copy of the report. Complete the ‘Fire Prevention Request Form’ and bring to a Client Service Centre (CSC) to provide payment. Or Mail completed form with payment by check to: Client Service Centre, 110 Laurier Avenue West, Ottawa, ON K1P 1J1
  • Inspection for residential buildings 3 stories or less and inspection for warehouse and other industrial buildings under 5,000 square feet: $451.00 (+HST).
  • Inspection for residential buildings 4-6 stories and inspection for warehouse and other industrial buildings between 5,000 – 15,000 square feet: $722.00 (+HST).
  • Inspection for residential buildings 7-12 stories and inspection for warehouse and other industrial buildings over 15,000 square feet: $903.00 (+HST).
  • Inspection for 13 stories or higher, or an especially large complex: $1,174.00 (+HST)
  • Inspection for daycares/nurseries: $119.00 (+HST)
  • Inspection for group homes (maximum of 4 residents): $119.00 (+HST)
Fire Summary Report Summary of incident: address, date, time, origin, cause and estimated loss. Complete the ‘Fire Prevention Request Form’ and bring to a Client Service Centre (CSC) to provide payment. Or Mail completed form with payment by check to: Client Service Centre, 110 Laurier Avenue West, Ottawa, ON K1P 1J1 $92.00 (+HST)
Fire Prevention, Inspection and Enforcement Information on fire prevention, inspection, and enforcement services available. Not applicable
Fire Safety Programs and Outreach Information on fire safety programs and public education opportunities. Not applicable
Fire Stations Locations of fire stations in the City of Ottawa. Online: Fire station locations Not applicable
Open Air Fire Permit Information on how to renew existing or apply for a new Open Air Fire Permit.
  • Open Air Fire Permit (annual and agricultural) $14.00 (+HST)
  • Inspections: Specific event open air fire permit $55.00 (+HST)
Ottawa Fire Services Annual Report Ottawa Fire Services reports annually on its operations to the Community and Protective Services Committee. The annual report includes information on performance measures (incident volumes, response times, etc.) and initiatives undertaken by the Department. Online: Council and Committee Meetings (Community and Protective Services Committee meetings, please search for "Ottawa Fire Services Annual Report") Not applicable
Volunteer firefighter recruitment Information regarding volunteer firefighter recruitment.
  • Online: Volunteer Firefighter recruitment
  • Phone:
    • Vars Station: 613-580-2449, ext. 42690
    • Stittsville Station: 613-580-9669
    • Manotick Station: 613-580-9669
    • Carp Station: 613-580-9669
Not applicable

Ottawa Paramedic Service

Routine Disclosure and Active Dissemination Plans for Ottawa Paramedic Service
Record Description How to Access the Information
First aid and CPR courses Information for residents on first aid, CPR, and Automated External Defibrillation (AED) courses.
Ottawa Paramedic Service Annual Report The Ottawa Paramedic Service reports annually on its operations to the Community and Protective Services Committee. The annual report summarizes the activities of the Ottawa Paramedic Service including call volumes, response times and performance trends. Online: Council and Committee Meetings (Community and Protective Services Committee meetings, please search "Ottawa Paramedic Service Annual Report")
Personal Health Record (e.g. Ambulance Call Report) Information and copies of documentation relating to a personal health record (e.g., Ambulance Call Report) subject to limited exceptions as set out in PHIPA. Requests can be made by completing an ‘Authorization to Disclose Personal Information’ form. Documentation is disclosed routinely to the patient only or individuals identified on the ‘Authorization to Disclose Personal Information’ form.
Public Access Defibrillators Information about the Public Access Defibrillator (PAD) Program, FAQs, how to purchase an Automatic External Defibrillator (AED), how to set up a workplace PAD Program, and how to register an AED location with the Ottawa Paramedic Service.

Public Safety Service

Routine Disclosure and Active Dissemination Plans for Public Safety Service
Record Description How to Access the Information
9-1-1 Annual Report The Public Safety Service reports annually on 9-1-1 service to the Community and Protective Services Committee. The annual report provides data on key performance metrics and call volume statistics. Online: Council and Committee Meetings (Community and Protective Services Committee meetings)
‘Are You Ready’ Emergency Preparedness Program Community Partners helping residents develop their own personal emergency preparedness plan and emergency preparedness kit.
Municipal Emergency Plan A comprehensive plan that is based on an all-hazard and multi-departmental approach. The plan aims at heightening the combined level of response throughout the City of Ottawa’s emergency response community.
Public Safety Service Annual Report The Public Safety Service reports annually on its operations to the Community and Protective Services Committee. The annual report provides data and detail on the number of incidents, the number of days in different levels of escalation, public awareness efforts and corporate security activities. Online: Council and Committee Meetings (Community and Protective Services Committee meetings, please serach "Public Safety Service Annual Report" or "Security and Emergency Management Annual Report" (for previous versions))

Last updated: May 6, 2022

Finance Services Department

Corporate Finance

Routine Disclosure and Active Dissemination Plan for Corporate Finance
Record How to Access the Information Applicable fees (2022)  (All listed Fees are legislated or Council-approved.)
Financial Statements Financial Statements are available online from 2018 to the most recent completed fiscal year (following review by an independent external auditor and approved by Council (June)). Copies of financial statements prior to 2018 may be requested from the Manager, Accounting and Reporting. Not applicable
Annual Reports Annual Reports are available online from 2018 to the most recent completed fiscal year. The Annual Report is available online in August of each year (for the preceding year’s Annual Report). Copies of Annual Reports prior to 2018 may be requested from the Manager, Accounting and Reporting. Not applicable
Annual City of Ottawa Green Debenture -Treasurer's information Report Not applicable

Financial Strategies

Routine Disclosure and Active Dissemination Plan  for Financial Strategies
Record How to Access the Information Applicable fees (2022) (All listed Fees are legislated or Council-approved.)
Budget (Operating and Capital) The City publishes the annual budget, and budget reports by committee and boards, as well as many related informational tools online each year. Budget documents for the past three years are available online. Copies of budget documents prior to the past three years may be requested from the Department. Budget books available offline are for years 2001- the years preceding the most recent three years.
  • Online: Budget - Draft Budgets are originally posted on day of tabling (November); they are updated shortly after adoption (December) and then a third and final version is posted after year-end (March). These dates change in an election year.
  • Contact: Cyril Rogers, Deputy City Treasurer, Financial Strategies
  • Phone: 613-580-2424 extension 21562
  • Email: Cyril.Rogers@ottawa.ca
Photocopy fees may apply
Financial Reports and Statements Quarterly Reports Year End Disposition Photocopy fees may apply

Payroll, Pensions and Benefits Service

Routine Disclosure and Active Dissemination Plan for Payroll, Pensions and Benefits Service
Record How to Access the Information Applicable Fees (2022) (All listed fees are Council approved)
Payroll, Pensions and Benefits Current and former employees may request records related to payroll, pension and benefits.
  • Contact: Payroll, Pensions, and Benefits
  • Phone: 613.580.2424 extension 28484
  • Online: payroll@ottawa.ca
Not applicable
Records of Employment Records of Employment are submitted to Service Canada. Employees can access these records via the Service Canada website. Online: Service Canada – Record of Employment Not applicable
Pensionable Service Calculations Employees can access their information by contacting OMERS.
  • Online: Omers.com
  • Phone: Toll-free: +1 800-387-0813
Not applicable

Revenue Services

Routine Disclosure and Active Dissemination Plan for Revenue Services
Record How to Access the Information Applicable Fees (2022) (All listed fees are Council approved)
Property Tax General Information The City publishes general information on property taxes and property assessment online. Individuals may register online to receive and pay property tax bills electronically. Not applicable
Tax and Water Utility Mitigation programs Eligible homeowners may apply for a full or partial deferral of their annual property taxes; two deferral programs for property taxes for low-income seniors and low-income people with disabilities.
  • New Application $151.00
  • Application Renewal $53.00
Registered charitable organization rebate Not applicable
Tax Certificate Indicates whether there are outstanding tax arrears on a property at time of real estate sale or re-financing. $73.00 per municipal address
Water Certificate Indicates whether there are outstanding water or sewer charges for a property at the time of real estate sale or re-financing. $73.00 per municipal address
Tax Bill Reprint/Statement of Account History Request and payments are made at CSC’s.  Documents are created and delivered by Revenue Services. $39.00 per municipal address
Water Bill Reprint/Statement of Account History Request and payments are made at CSC’s.  Documents are created and delivered by Revenue Services.
  • Contact: Customer Accounts, Revenue Services
  • In person: Client Service Centre (CSC)
  • Phone: 613-580-2444 (TTY 613-580-2401)
  • Email: Revenue@ottawa.ca
$39.00 per municipal address
Arrears list research for mortgage companies $39.75 per municipal address
Water Consumption Report
  • Contact: Water Billing, Revenue Services
  • Phone: 613-580-2444 (TTY 613-580-2401)
  • Email: Revenue@ottawa.ca
$43.00 per municipal address
Water and Sewer Bills Information regarding water and sewer billing and services:
  • Copies of bills (current and past)
  • Billing information
  • Water and sewer charges information
  • Water account status
  • Water account inquiries
See Water Utility Bills for further information.
  • Phone: 613-580-2444 (TTY 613-580-2401)
  • Email: Revenue@ottawa.ca
  • In person: 100 Constellation Drive, 4th Floor East
    • Weekdays:
      • 8 a.m. - 4 p.m. (June to August)
      • 8 a.m. - 4:30 p.m. (September to May)
  • Manual Reprint - $39.00
  • Online - No fee
Assessment Roll
  • The assessment roll can be viewed in person at City Hall, 110 Laurier Avenue West, Client Service Centre.
  • The local roll books are at the respective Client Service Centres.
  • Assessment information is not provided by email or phone.
Not applicable
Collections-Related Records
  • Invoice Reprint
  • Reprint of Collection Notice(s)
Individuals with a matter in collections may request copies of documents relating to the matter, or speak to a City representative for more information. Identity verification will be required. Available records will vary depending on the nature of the matter.
    There may be some fees associated with collection-related activities such as collection handling fees, registered letter for tax arrears fee, tax and water bill interest, corporate accounts receivable interest.
Municipal Accommodation Tax (MAT) Accommodation providers doing business in the City of Ottawa, are required to remit a Municipal Accommodation Tax (MAT) on all rooms sold for overnight accommodation. Monthly remissions are made to the Ottawa Gatineau Hotel Association (OGHA). Not applicable
Property Tax Policy City Council approves its annual property tax policies each year in the spring. Not applicable

Last updated: May 6, 2022

Infrastructure and Water Services Department

Infrastructure Services

 Routine Disclosure and Active Dissemination Plan for Infrastructure Services
Record How to Access the Information Applicable Fees (2022) (All listed Fees are legislated or Council-approved.)
Construction and Infrastructure projects List of construction and infrastructure projects planned for the next 5 years are listed online with maps. Online: Construction and infrastructure projects Not applicable
Capital Program and Budget Capital road resurfacing program including road sections and affected areas programmed by year. Online:  Draft Budget – Report section, click on the “Budget Report” link and this will display the detailed Budgets. A new link will open and to the right you will see a list of the detailed budget books by committee. The final budget will be uploaded in the April time frame since the final budget book includes the prior year actuals. Not applicable
Infrastructure Master Plan Not applicable
Engineering Design Guidelines: Sewer Design Guidelines Water Design Guidelines and associated technical bulletins.
  • Contact: Guidelines and Standards Unit, Quality Management, Infrastructure Services.
Please see link below for external access to City of Ottawa Standards and Guidelines.  External - Standards & Guidelines - City of Ottawa - Home (sharepoint.com)  You will be prompted for a onetime request for access, subsequently approved by the Standards Unit. 
Not applicable
Accessibility Design Standards and associated technical bulletins Ottawa.ca (specifically: Accessibility design standards & features | City of Ottawa) Not applicable
Standard Tender Documents for Unit Price Contracts and associated bulletins
  • Contact: Guidelines and Standards Unit, Quality Management, Infrastructure Services
Please see link below for external access to City of Ottawa Standards and Guidelines External - Standards & Guidelines - City of Ottawa - Home (sharepoint.com) You will be prompted for a onetime request for access, subsequently approved by the Standards Unit
Not applicable

Water Services

 Routine Disclosure and Active Dissemination Plan for Water Services
Record Description How to access the information
Drinking water summary data for purification plants and communal wells A summary of water quality results for raw, treated and distribution groundwater for the City’s purification plants and communal wells.
  • Online: Open Data  keyword search: Drinking Water summary
  • Contact: Penny Wilson, Water Quality Supervisor
  • Phone: 613-580-2424 ext. 22839
  • Email: penny.wilson@ottawa.ca
Water quality information Drinking Water Quality Annual reports and test Results
  • Contact: Penny Wilson, Water Quality Supervisor
  • Phone: 613-580-2424 ext. 22839
  • Email: penny.wilson@ottawa.ca
By-law violations Can Include:
  • Sewer Use
  • Some violation information
  • Contact: Matthew Prince, Program Lead, Sewer Use Compliance
  • Phone: 613-580-2424 ext. 22847
  • Email: matthew.prince@ottawa.ca
Sewer lateral condition inspections for Linear Rehabilitation Sewer back-up inspection reports, videos, and all records released to the property owner or their representative.
  • Contact: Alexandra Grant, Program Lead, Linear Rehabilitation & Grants Programs
  • Phone: 613-580-2424 ext. 2110
  • Email: alexandra.grant@ottawa.ca
Inspections for repair or replacement of lead water services - residential Inspection reports, videos, and all records released to the property owner or their representative
  • Contact: Alexandra Grant, Program Lead, Linear Rehabilitation & Grants Programs
  • Phone: 613-580-2424 ext. 2110
  • Email: alexandra.grant@ottawa.ca
Backflow Prevention Premise isolation survey, survey response letter, final plumbing inspection report and all information pertaining to the level of compliance for the property released to the property owner or their representative.
  • Contact: Ryan Johnston, Coordinator, Backflow Prevention Program
  • Phone: 613-580-2424 ext. 30333
  • Email: backflow@ottawa.ca
Public drinking water fountains Dataset containing the locations of City of Ottawa facilities and parks that contain water fountains accessible to the public.
  • Online: Open Data keyword search: Drinking water fountains
  • Contact: Janet Haynes, Project Manager, Environmental Program
  • Phone: 613-580-2424 ext. 1335
  • Email: janet.haynes@ottawa.ca
Servicing and development agreements Information on servicing and development agreements approved through delegated authority or Committee and Council.

Last updated: January 18, 2023

Innovative Client Services Department

Fleet Services

Routine Disclosure and Active Dissemination Plan for Fleet Services
Record Description How to Access the Information  
Fleet Policies Members of the public can access Fleet policies by contacting Fleet Administration.  
Technology testing Information on technology being tested or piloted on the City fleet.  
Fleet safety bulletins Fleet Safety Alerts and Advisories are created and distributed to communicate fleet information.  
Fleet Data and Statistics Data on fleet-related items such as maintenance, vehicle types, collisions, and fuel.  
Fleet Fuel Types, Volumes and Emissions Information on annual consumption of fuel for municipal vehicles and associated GHG emissions. Fuel volume and types are listed for each of the City bulk fuel sites.  

Human Resources

Routine Disclosure and Active Dissemination Plan for Human Resources
Record Description How to Access the Information
Collective Agreements (Labour Relations) Members of the public can access collective agreements by bargaining unit by contacting the HR Service Centre.
Job Descriptions Document that describes the key duties, education, experience, certificates/licenses, knowledge, competencies/skills and abilities of a job.
Job Opportunities (External Postings) Information on current and ongoing job opportunities.
Policies and Procedures, including the Recruitment and Staffing Policy Members of the public can access the Recruitment and Staffing Policy by contacting the HR Service Centre.
Workforce Statistics Members of the public may contact the HR Service Centre regarding workforce statistics.
Corporate Structure  Members of the public may contact the HR Service Centre regarding the City of Ottawa’s corporate structure, where available.
Salary Structures Members of the public may contact the HR Service Centre regarding salary structures.

Legal Services

Routine Disclosure and Active Dissemination Plan for Legal Services
Record Description How to Access the Information
Claims Information about filing a claim with the City including how to file a claim information about common claims. City of Ottawa Legal Services, Claims Unit,  110 Laurier Avenue West, Third Floor West, Ottawa, ON  K1P 1J1
Statistical Information The Comprehensive Legal Services Report is released on a semi-annual basis to the appropriate Standing Committee and Council and provides an overview of claims settlements, the City’s litigation record and external legal costs.

Public Information and Media Relations

Routine Disclosure and Active Dissemination Plan for Public Information and Media Relations
Record Description How to Access the Information
City News City News is an archive of news releases, feature stories, media advisories and public service announcements related to newsworthy events involving the City, City initiatives and programs, and notifications that affect residents.
Media Relations Protocols Media Relations and Social Media Protocols detail availability and response times.
Public Information and Media Relations Social Media Videos Videos created for social media and City programs and initiatives
Social Media Posts​ Posts written for the City’s social media accounts
Public Engagement The public engagement platform Engage Ottawa provides residents with a one-stop shop for all citywide engagement opportunities.

ServiceOttawa

Routine Disclosure and Active Dissemination Plan for Service Ottawa
Record Description How to Access the Information
Ottawa.ca Web Visitation Web visitation statistics for ottawa.ca including number of visits, views, time on pages, exit rates, entrances and bounce rates. Online: Open Data 
Service Request Information Summary of requests for service that require action by City staff. Data is presented by Ward and shows the service request description. Service requests may be received from residents through the following channels:
  • 3-1-1 Contact Centre
  • Client Service Centres
  • Web-based Self-Service Portal
Online: Open Data 
Statistical Reports Statistical information regarding Client Service Centre services including:
  • Marriage licences
  • Death registrations
  • Commissioner of Oaths
Online: Open Data

Service Transformation

Routine Disclosure and Active Dissemination Plans for Service Transformation
Record Description How to Access the Information
Open Data The City of Ottawa provides free access to many of its data sets through a dedicated data portal. The data is licensed under the Open Government Licence, making it easy to use and reuse. The City continues to add data to the catalogue and makes available a Contact Form for additional data sets.
City Strategic Plan The 2019-2022 City Strategic Plan is the key corporate planning document defining what Council plans to accomplish over its four-year term. The City Strategic Plan does not provide a complete list of all the services and programs the City provides. However, it does capture the significant initiatives that address the priorities for the Term of Council. Online: 2019-2022 City Strategic Plan
Open311 Open311 is a set of technologies and standards for providing open, two-way communication around city service- and issue-tracking. More specifically, Open311 enables a web-based application programming interface (API) to connect with existing 3-1-1 systems. This permits applications to be built that interface directly with the city. Select service requests of the following types are currently available:
  • Solid waste
  • Roads maintenance
  • Graffiti
  • Parking infractions
  • Traffic Cameras
  • Red Light Camera
  • School Zone Radar
Online: 

Supply Services

Routine Disclosure and Active Dissemination Plan for Supply Services
Record How to Access the Information Applicable Fees (2022) (All listed fees are legislated or Council-approved)
General information about doing business with the City Not applicable
Bid Solicitations – Ongoing (Including Request for Tender (RFT), Request for Proposal (RFP), Standing Offers) If applicable, the following documents can be accessed:
  • Original solicitation
  • Amendments
  • Terms
Note: Purchases of less than $15,000 and corresponding Request for Quotation (RFQ) are made by each department. Records relating to purchases and RFQs will be held by each department.
Bid solicitations are posted publically on MERX 
  • Contact: The Procurement Officer or Buyer listed in the solicitation
MERX: $60.00 for one-time access, $25.00/month for a monthly subscription and $240/year for an annual (local) subscription. Additional fees may apply based on the subscription type and features.
Bid Solicitations – Closed Past bid solicitations and related documents that are no longer available online may be requested from the department. Photocopying fees may apply.
Standing Offers – Current
  • Online: A list of current Standing Offers in place is posted. Records relating to the listed Standing Offers may be requested from the Senior Policy and Purchasing Officers listed on this page.
The City posts Standing Offer opportunities on MERX.
  • Contact: Contacts vary depending on the area of the City soliciting work.  Contacts are listed within the “Standing offers” link above.
Photocopying fees may apply.
Bid Results – Unofficial Includes:
  • List of bidders
  • Total bid
The unofficial results of any formal tender are available on MERX after 3 pm on the day of closing. Not applicable
Bid Results – Official Official bid results are published semi-annually in the Delegation of Authority Report. Alternatively, inquiries can be made of the Procurement Officer or Buyer responsible for that solicitation (whose name and contact information is available in the solicitation documents, which are publicly available). Contact: Procurement Officer or Buyer responsible for that solicitation Not applicable
Vendor Performance Management (VPM) Evaluation System Contracts subject to VPM evaluation:
  • Architectural/engineering contracts valued at $15,000 or more (design, contract administration etc.)
  • Construction contracts valued at $100,000 or more
Vendors may view their own evaluations and current Vendor Performance Management score on MERX Not applicable
General Terms and Conditions Terms and Conditions applying to all bidders entering into a contract with the City. Online: General Terms and Conditions (Current and previous versions available) Not applicable
Procurement Report Semi-annual report to Council. Includes a list of all contracts awarded under delegated authority over $25,000. Not applicable
Policies and Procedures
  • Procurement By-law
  • Ethical Purchasing Policy
  • Supplier Code of Conduct
  • City Contractors and the Accessibility for Ontarians with Disabilities Act (AODA)
  • Ottawa Option Policy
Internal policies and procedures may be provided through routine disclosure, or may require a formal request under MFIPPA depending on the nature and contents.
Not applicable

Last updated: May 18, 2022

Office of the City Clerk

Council and Committee Services

Routine Disclosure and Active Dissemination Plans
Record Description How to Access the information
Council and Committee – Agendas, minutes, reports, Council and committee web- and audio-casts
  • Meeting notices, agendas, and reports, for City Council, its Committees and specific local boards.
  • Council and Committee webcasts and audiocasts.
Exceptions: Some confidential reports or attachments become publicly available after decisions are made. The reporting out date of confidential reports and attachments is indicated on the relevant Council or committee agenda.
Online: Contact: Contact information for Council and Committee Coordinators is listed on the City of Ottawa’s web page and on each agenda.
Council and Committee – Minutes and Resolutions Minutes and resolutions for City Council, its Committees and specific local boards. Minutes include decisions, motions, votes and attendance. Exceptions: Minutes of closed sessions remain confidential where permitted or required by the Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act. Online: Agendas, reports and minutes
Council and Committee – Speakers, written submissions, and presentations given by staff Speakers and written submissions. The following information is included in the minutes of meetings:
  • Names of speakers who make public presentations to committees;
  • Names of persons who submit communications to Council and committees
Copies of written communications and presentations given by staff. Copies of written communications and presentation slides are available upon request by contacting the respective Council or Committee Coordinator within the Office of the City Clerk.
Contact information for the Council and Committee Coordinators is listed on the City of Ottawa’s web page and on each agenda. Online: Agendas, reports and minutes Contact person: Caitlin Salter-MacDonald, Manager, Council and Committee and Services Phone: 613-580-2424, ext. 28136
Council and Committee – Public Appointments Information on who has been appointed by the City to various Advisory Committees, Agencies, Boards and Commissions, and information on how to apply.
  • Number of applications received for a vacancy.
  • Names and biographies of recommended and appointed candidates.
Exceptions: Actual applications and personal information are not released.
Online:  Phone: Carole Legault, Recruitment Coordinator at 613-580-2424, ext. 28934 Email: committees@ottawa.ca
Council and Committee – Petitions Petitions submitted in accordance with the City’s Petition Policy are listed on the appropriate City Council Agenda. Petitions are considered a public document and are provided on request. Signatories using the City’s petition template acknowledge that this petition will become a public document at the City of Ottawa and that all information contained in it will be subject to the scrutiny of the City and will be publicly available. Exceptions: Petitions submitted without the above-noted disclaimer/ acknowledgement will be released upon request – including the petition text and number of signatories; however, the names and personal information of signatories will be redacted before release. Online: Submitting a petition to Council Contact Person: Melinda Aston, Council Coordinator Phone: 613-580-2424, ext. 21838 Contact Person: Caitlin Salter-MacDonald, Manager, Council and Committee Services Phone: 613-580-2424, ext. 28136 Email: petitions@ottawa.ca
Council and Committee – Membership, Terms of Reference, meeting schedules, Procedure By-laws Information on Ottawa`s Council and committees (standing and advisory) membership, terms of reference, Procedure By-laws, Council sponsors groups and liaisons. Online:
Members of Council – Office Contact Information Contact information, office location and biography for all Members of Council. Online: Mayor and City Councillors Phone: 613-580-2493
Members of Council – Office Expenses Monthly disclosure of office expenses. The reports are broken down into a series of categories for ease of reference. An itemized report is provided for expenses related to hospitality, donations and sponsorships, special events and travel. Online: Public Disclosure of Office Expenses Phone: 613-580-2493
Members of Council – Expense Policy The Council Expense Policy provides guidance to Members of Council on expenditures that support the Member in fulfilling his or her statutory duties as an elected official. Online: Council Expense Policy Phone: 613-580-2493
Members of Council – Gifts and Tickets Quarterly reports disclosing gifts, benefits, hospitality and tickets received by Members of Council. Online: Gifts Registry Phone: 613-580-2424, extension 28617 Email: integrity@ottawa.ca
Members of Council – Conference reports Information reports are provided to the relevant Standing Committee by Members of Council who attended out-of-City conferences. Reports are included on the soonest possible Committee Agenda after the travel is undertaken. Agendas are available on Ottawa.ca. Online: Agendas, reports and minutes Phone: Danyelle Belanger, Program Manager Council Support Services 613-580-2424 ext. 24248 Email: Danyelle.belanger@ottawa.ca
Members of Council – Remuneration Annual statement of remuneration. Information on salaries, benefits, etc. of Mayor and Members of Council. Online: Received annually by the Finance and Economic Development Committee in March. Phone: Danyelle Belanger, Program Manager Council Support Services 613-580-2424 ext. 24248 Email: Danyelle.belanger@ottawa.ca

Legislative Services

Routine Disclosure and Active Dissemination Plan
Record Description How to Access the Information
Information Management – Corporate Records Classification Scheme Information taxonomy applied to official business records. The Corporate Records Classification Scheme is the authoritative source for records series that is created and managed by City staff. This taxonomy includes retention and disposition rules, scope notes, archival values, etc. It is routinely updated to accommodate the changing needs of City business offices, changes in Federal and Provincial legislation and regulations affecting records retention and archival values, etc. Online: OpenData  Phone: 613-580-2424, extension 21482 Email: colin.kidd@ottawa.ca
Accessibility Branch – Multi-Year plan - City of Ottawa Municipal Accessibility Plan City of Ottawa Municipal Accessibility Plan is mandated by the AODA. Online: City of Ottawa Municipal Accessibility Plan
Accessibility Branch – Annual update reports Updates to Council on progress to the Multi-year plan. Online: City of Ottawa Municipal Accessibility Plan
Accessibility Branch - AODA Compliance Report Reports available through annual reports to Council.  Online: City of Ottawa Municipal Accessibility Plan
Archives – Archival government and civic records Records created by Ottawa`s municipal government and its predecessor municipalities that reveal the decisions, policies, and activities of those governments. All civic records, in the Archives’ custody, already deemed open to the public, are available to the public. This includes all former municipalities as well as the City of Ottawa. Archivists may identify blocks of records ("Block Review") in the course of business that may be suitable for release on-masse. Archivists will identify through appraisal processes ("Continuous Disposition Authorities"), and make recommendations on when records shall be made routinely available without case-by-case review. Continuous Disposition Authorities are available through the City Archivist Online: City of Ottawa Archives In person: 100 Tallwood Drive, Ottawa ON K2G 4R7 Phone: 613-580-2857 Email: archives@ottawa.ca Regular mail: 110 Laurier Ave. W. (Mail code 443), Ottawa ON K1P 1J1
Archives - Conservation treatment reports Reports that detail the conservation work performed on records that are damaged, fragile, or otherwise in need of treatment. In person: 100 Tallwood Drive, Ottawa ON K2G 4R7 Phone: 613-580-2857 Email: archives@ottawa.ca Regular mail: 110 Laurier Ave. W. (Mail code 443), Ottawa ON K1P 1J1
Archives - Exhibitions and Displays A list of exhibitions, virtual exhibits and displays that highlight the City’s history, local culture and heritage. Online: Exhibitions and Displays

Municipal Elections and French Language Services

Routine Disclosure and Active Dissemination Plan
Record Description How to Access the Information
Elections - Nominated Candidates List of nominated candidates and their contact information, if applicable.
  • Nomination papers
  • Completed forms
  • Contact information (if candidate provides consent, contact information is provided by phone, mail or email as requested during the election year)
Online: Elections (only available during the election period) OpenData (no contact information) In person: Elections Office, 1221 Cyrville Rd, Unit B Ottawa, ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca
Elections - Candidate Financial Statements Financial statements, including all expenses and contributions pertaining to the candidate’s campaign, as filed by candidate and posted for public viewing. Online: 2018 Candidate Financial Statements In person: Elections Office, 1221 Cyrville Rd. Unit B Ottawa. ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca
Elections - Registered Third Parties List of registered third parties and their contact information, if applicable.
  • Notice of Registration forms
  • Completed forms
  • Contact information (if third party provides consent, contact information is provided by phone, mail or email as requested during the election year)
Online: Elections (only during the election period) OpenData (no contact information) In person: Elections Office, 1221 Cyrville Rd, Unit B Ottawa, ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca
Elections - Third Party Advertisers’ Financial Statements Financial statements, including all expenses and contributions pertaining to the third party advertiser’s campaign, as filed by third party advertiser, posted for public viewing. Online: 2018 Third Party Advertisers' Financial Statements In person: Elections Office, 1221 Cyrville Rd Unit B Ottawa ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca
Elections - Contribution Rebate applications Application for a rebate as set out in By-law No. 2018-33. Individual contributors and participating candidates can request information as it relates to their own application. In person: Elections Office, 1221 Cyrville Rd, Unit B Ottawa, ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca
Elections - Guides and Forms For each general municipal election, the Ministry of Municipal Affairs and Housing produces guides for Voters, Candidates and Third Party Advertisers. The Ministry prescribes forms for municipal elections. Online: Resources In person: Elections Office, 1221 Cyrville Rd Unit B Ottawa ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca
Elections - Proxy certificates and voters’ list amendment applications Proxy certificates that have been certified by the City Clerk. Applications submitted by eligible electors to amend the Voters’ List and applications to appoint a voting proxy. This information is subject to time and use limitations in accordance the Municipal Elections Act (MEA). In person: Elections Office, 1221 Cyrville Rd, Unit B Ottawa, ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca
Elections - Results, official and poll-by-poll Provides poll-by-poll results as well as the number of registered voters and votes cast by voting place. Online: 2018 Municipal Election Results 2018 Municipal Election Results (open data) In person: Elections Office, 1221 Cyrville Rd, Unit B Ottawa, ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca
Elections - Voters’ List The Voters’ List is compiled from information received from Ontario’s Municipal Property Assessment Corporation and is available for review at the City’s Elections Office and Client Service Centres during normal business hours beginning the first Tuesday after Labour Day until Voting Day in a municipal election year. In person: Elections Office, 1221 Cyrville Rd, Unit B Ottawa, ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca
Elections - Voting Places Voting locations for the 2018 City of Ottawa municipal elections. Online: 2018 voting places (open data) In person: Elections Office, 1221 Cyrville Rd, Unit B Ottawa, ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca
Elections - Voting Subdivision Maps City of Ottawa map detailing the City’s numerous voting subdivisions and includes the voting subdivision number, ward number, and ward name. Online: 2018 voting subdivision maps In person: Elections Office, 1221 Cyrville Rd, Unit B Ottawa, ON K1J 7S8 Phone: 613-580-2660 Email: elections@ottawa.ca
French Language Services - Bilingualism Policy The Bilingualism Policy contains provisions governing several aspects of municipal activity, notably communications; the proactive delivery of services in both languages to residents and staff; work organization, including the designation of bilingual positions; language training; and cultural program management.  Online: Bilingualism Policy Phone: 613-580-2424, ext. 21000 Email: dsf-flsd@ottawa.ca
French Language Services - Complaints regarding French language services French Language Services, which reports to the Office of the City Clerk, is responsible for managing complaints regarding the quality of municipal service delivery in French. Online: Complaint Form Phone: 613-580-2424, ext. 21000
French Language Services - French Language Services Advisory Committee The French Language Services Advisory Committee is mandated to advise Ottawa City Council on issues that impact the implementation of the Bilingualism Policy and its application to the City's services, programs, policies and initiatives. Above all, the French Language Services Advisory Committee is responsible for ensuring that its business aligns with, and serves to complement, City Council’s strategic priorities. Online: French Language Services Advisory committee Contact: Éric Pelot, Committee Coordinator 613-580-2424, ext. 22953 Email: Eric.Pelot@ottawa.ca
French Language Services - Designation of Bilingual Positions The designation of bilingual positions is a process by which managers identify the appropriate number and type of bilingual positions required within their work units to ensure provision of service to the public and staff in English and French. Hiring managers can seek guidance from FLS in the determination of designated positions and their linguistic profiles. Human Resources Services is the lead department in the designation of bilingual positions as it maintains the data, provides reports on bilingual positions, and leads the provision of language training and language assessment services supporting employees in achieving the bilingual requirements of designated positions. Phone: 613-580-2424, ext. 47411 Email: HRServiceCentre@ottawa.ca
French Language Services - General Information French Language Services prepares an annual report for the appropriate Standing Committee and Council that provides information on the demand for translation services, the City’s overall performance with respect to the provision of services in French and complaints regarding the quality and provision of French language services by the City. Online: FLS Annual Report and French Language Services general information Phone: 613-580-2424, ext. 21000 Email: dsf-flsd@ottawa.ca
French Language Services - Translation Services French Language Services provides professional translation services to the Corporation. Translations are provided by an internal team of translator-revisers and freelancers through a request for standing offer coordinated by Procurement. Online: A list of current Standing Offers in place is posted on ottawa.ca. Phone: 613-580-2424, ext. 21000 Email: translationservices@ottawa.ca
French Language Services - Interpretation Services French Language Services provides interpretation services to the Corporation. Interpretation or simultaneous translations services are provided by freelancers through a request for standing offer administered by Procurement. Online: A list of current Standing Offers in place is posted on ottawa.ca. Phone: 613-580-2424, ext. 21000 Email: translationservices@ottawa.ca

Office of Protocol and Intergovernmental Affairs

Routine Disclosure and Active Dissemination Plan
Record Description How to Access Information
Awards and Recognitions Information and recipient lists for the following awards are posted online:
  • Civic Appreciation Awards (replaced in 2011 by the Mayor’s City Builder Award)
  • Mayor’s City Builder Award
  • Commemorative Street Naming for Veterans
  • Granting Freedom of the City
  • Key to the City
  • Order of Ottawa and Brian Kilrea Award for Excellence in Coaching
Online: Awards and Recognition Phone: 613-580-2424 ext. 21520 Email: arnold.mclean@ottawa.ca
Courtesy Calls Information on how to request a Courtesy Call with the Mayor.Information regarding past Courtesy Calls can be obtained by contacting the Office of Protocol and Intergovernmental Affairs. Online: Courtesy Calls Phone: 613-580-2424 ext. 21521 Email: ian.smith@ottawa.ca
Events – Supported or led by the Office of Protocol and Intergovernmental Affairs The Office of Protocol and Intergovernmental Affairs manages the coordination and delivery of events and receptions that are hosted by the Mayor, or the Mayor’s designate, on behalf of the City of Ottawa. An annual disclosure of all events managed by the Office of Protocol and Intergovernmental Affairs, including sponsorships received is available online. Online: Phone: 613-580-2424 ext. 21520 Email: arnold.mclean@ottawa.ca
Flags Flag protocols and date/details for national flag raisings. Online: Flag Protocol Procedures Phone: 613-580-2424 ext. 14755 Email: giulia.ricciuto@ottawa.ca
Gifts Presented on behalf of the City The Office of Protocol and Intergovernmental Affairs maintains an inventory of gift items that are available for presentation by the Mayor (or designate) and/or City officials on behalf of the City of Ottawa to visiting dignitaries and official visitors to the City. An annual disclosure of gifts presented on behalf of the City, including purpose, recipient details and cost, is available online. Online: Phone: 613-580-2424 ext. 24944 Email: danielc.francoeur@ottawa.ca
Presentations / Recognitions at Council Presentations or recognitions at Council are conducted on the day of a regularly scheduled Council meeting to honour the achievements of outstanding citizens, organizations, charitable causes and city-wide initiatives that contribute to the health and vitality of the City of Ottawa. Information regarding presentations or recognitions can be obtained by contacting the Office of Protocol and Intergovernmental Affairs. Online: Presentations and Recognitions at Council Phone: 613-580-2424 ext. 17819 Email: heather.theoret@ottawa.ca
Proclamations Proclamations are issued and signed by the Mayor to recognize a person, event, campaign, or organization for a certain day, week or month. Information regarding proclamations issued can be obtained by contacting the Office of Protocol and Intergovernmental Affairs. Online: Proclamations Phone: 613-580-2424 ext. 17819 Email: heather.theoret@ottawa.ca
Study Tours / Visiting Delegations The City of Ottawa hosts Study Tours / Visiting Delegations interested in municipal government, programs and services. The Office of Protocol and Intergovernmental Affairs is the primary point of contact for such requests. Information regarding Study Tours issued can be obtained by contacting the Office of Protocol and Intergovernmental Affairs. Online: Study Tours and Visiting Delegations Phone: 613-580-2424 ext. 21521 Email: ian.smith@ottawa.ca

Policy and Business Operations

Routine Disclosure and Active Dissemination Plan
Record Description How to Access Information
Access to Information and Privacy Protection – List of Freedom of Information requests List of requests received under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) that could be of public interest. This list is made available on a quarterly basis and includes all requests that were closed during the previous fiscal quarter. Any requests that released personal or confidential information have not been included. Online: Disclosure of MFIPPA requests Phone: 613-580-2424, extension 21898 (for copies of responsive records) While there is no fee to file a request for these records, the standard fees for reproduction apply as follows: $0.20 a page for photocopies or $10 to have the records burned to a CD-rom. Email: mfippa@ottawa.ca
Access to Information and Privacy Protection – Guidelines and Forms Individuals wishing to access municipal government records should begin by contacting the City of Ottawa at 3-1-1 to be linked to the applicable City department that has the information. The appropriate departmental staff will then determine if the request should be submitted formally under the Municipal Freedom of Information and Protection of Privacy Act or if the information will be provided under business as usual. Online: Access to information By mail: Access to Information and Privacy Office City of Ottawa 110 Laurier Avenue West Ottawa, ON  K1P 1J1 Phone: 613-580-2424, ext. 21898 Email: mfippa@ottawa.ca
Integrity Commissioner - General information Information about the role of Ottawa’s Integrity Commissioner, the current Integrity Commissioner and annual reports summarizing the work of the Integrity Commissioner. Online:  Phone: 613-580-2424, ext. 28617 Email: integrity@ottawa.ca
Integrity Commissioner - Code of Conduct for Members of Council and Citizen Members of the Transit Commission Information on the Code of Conduct for Members of Council including information on how to request an investigation and its related policies. There is no fee required for requesting an investigation. Online:  In person:  Office of the Integrity Commissioner, 110 Laurier Avenue West Ottawa, ON  K1P 1J1 Phone: 613-580-2424, ext. 28617 Email: integrity@ottawa.ca
Integrity Commissioner - Codes of Conduct for Members of Local Boards and Citizen Members of the Built Heritage Sub-Committee Information on the Codes of Conduct for Members of Local Boards and Citizen Members of the Built Heritage Sub-Committee including information on how to request an investigation. There is no fee required for requesting an investigation. Online: In person: Office of the Integrity Commissioner 110 Laurier Avenue West Ottawa, ON  K1P 1J1 Phone: 613-580-2424, ext. 28617 Email: integrity@ottawa.ca 
Lobbyist Registry The Lobbyist Registry is a bilingual online tool that documents lobbying activity within the City of Ottawa. Online: Lobbyist Registry Lobbyist Registry statistics can be found in the Integrity Commissioner's annual reports Phone: 613-580-2424, ext. 28617 Email: lobbyist@ottawa.ca
Meetings Investigator Information on open meeting requirements including information on how to request an investigation of a closed meeting. There is no fee required for submitting a request for investigation. Online: Meetings Investigator Request for investigation form In person : Office of the Integrity Commissioner, 110 Laurier Avenue West Ottawa, ON  K1P 1J1 Phone: 613-580-2424, ext. 28617 Email: integrity@ottawa.ca
Declarations of Interest Registry The Declarations of Interest Registry is a bilingual registry of all declarations of interest filed by Members of Council and members of the City's local boards. Online: Public registry of declarations of interest Phone: 613-580-2424, ext. 28617 Email: integrity@ottawa.ca
Municipal Conflict of Interest Act Complaint Process The process and form on how to apply to the Integrity Commissioner for an inquiry regarding the belief a Member of Council or a member of a local board has violated the conflict of interest rules. There is no fee required for submitting a request for investigation. Online: In person : Office of the Integrity Commissioner, 110 Laurier Avenue West, Ottawa, ON  K1P 1J1 Phone: 613-580-2424, ext. 28617 Email: integrity@ottawa.ca
Last update: April 13, 2022

Planning, Real Estate and Economic Development Department

Corporate Real Estate

Record How to Access the Information Applicable Fees (2022) (All listed Fees are legislated or Council-approved.)
Historic Land Use Inventory City staff will perform a search on the current and historical land use of a site, including: Records searches may reveal potential contamination in soil, groundwater or surface water. $132.00
Landfills in Ottawa
  • Old Landfill sites in the City of Ottawa previously owned or operated by a municipality or currently owned by the City of Ottawa.
  • Landfill information to be shared soon on Open Data
Not applicable
Environmental Site Assessments / Environmental Remediation Reports / Records Environmental investigations completed on City Property are to contact Kim Millar. For investigations that include private property or contain confidential information, requests for reports are through the Access to Information and Privacy Office.   Online: Ottawa.ca/Access to Information for all fees
City Properties for Sale Inquiries about City owned properties for sale including road allowances and easement. Not applicable
City properties for Lease and Inventory of corporate real property holdings
  • Leasing opportunities with the City are advertised on Ottawa.ca
  • Inquiries about City owned properties
Not applicable
Agreements of Purchase and Sale, Site Plan Control Agreements, Section 37 Agreements, etc. Finalized agreements that are not yet registered on title are available for viewing only. Draft Agreements cannot be viewed, copied or released. Offers of Purchase and Sale cannot be viewed, copied or released. Contact: Registered agreements are available to the public through the Provincial Land Registry System at the Land Registry Office. Not applicable
Policies and Procedures The following policies and procedures are available online:
  • Real Property Acquisition Policy
  • Disposal of Real Property Policy
  • Disposal of Real Property Procedures
Internal policies and procedures may be provided on request, or may require a formal request under MFIPPA depending on the nature and contents.
Online: Not applicable

Economic Development Services

Record How to Access the Information
Community Design Plans (“CDP”) and Secondary Plans Information on community design plans and access to Council-approved CDP documents.
City of Ottawa Business Events Information on Ottawa`s economic outlook event, events calendar-Invest Ottawa, and local events calendar.
City of Ottawa Economic development areas of focus, partners and alliances Information on Ottawa`s areas of focus and partnerships.
Business and Industry Advice and Entrepreneurship Services Information on Ottawa’s supports (programs, funding, Business Improvement Areas, tools and resources, legislative considerations) for starting and growing a business in Ottawa.
Information, research and data City and third-party publications and reports, economic development updates, etc.
Ottawa’s Urban Forest Management Plan and Tree and Infill Development Information on the City’s Urban Forest Management Plan, tree and infill development.
    Tree Protection By-law

Planning Services 

Record How to Access the Information Applicable Fees (2022) (All listed Fees are legislated or Council-approved.)
Sign/Pool Enclosure Permit Records Members of the public may view or receive copies of documents contained in sign or pool permit files.
  • Contact: Lyndsey Stuart, Program Manager, Enterprise Services
  • Phone: 613-580-2424 ext. 16388 or
  • Contact: Julie Gagnon, Compliance Reports Officer I
  • Phone: 613-580-2424, ext. 29580
  • Email: buildingrecords@ottawa.ca
  • Online: Online form
  • $75.00 - Application Fee, non-refundable
*Copies:
  • $0.30 Paper (per page)
  • $16.80 per USB
  • $11.25 per drawing
*HST is applicable to these fees.
Building Permit Records Members of the public may view or receive copies of documents contained in Building permit files. Ability to view and obtain records may depend on the nature of the property, and the requester’s relationship to the property. For more information: Access to Building Permit Records $75.00 - Application Fee, non-refundable *Copies:
  • $0.30 Paper (per page)
  • $16.80 per USB
  • $11.25 per drawing
*HST is applicable to these fees.
Compliance Summary Report Provides information regarding:
  • Issued building permits on file
  • The status of occupancy permits/final inspections
  • Any outstanding orders/complaints as they relate to the Ontario Building Code (link is external), Zoning By-law and/or Property Standards By-law.
Building Code Fee Schedule
Planning Applications - General information and forms Information on the development application review process including forms and fee schedules. Not applicable
Planning Applications – Correspondence (emails and letters from or to residents), Community Consultation results, maps outlining area of notice circulation for mailing lists, etc. If correspondence is received from the public, it is part of the public record and it can be viewed, copied and released. If someone has specifically requested removal of their personal information, the document must be redacted before it can be viewed, copied and released.
  • Online: Development Application Search Tool
  • Email/Phone: File Lead assigned to file, either by email or telephone (name and contact information found within the Development Application tool)
Not applicable
Planning Applications – Formal comments from other City departments, agencies, planning staff Formal comments can be viewed, copied and released. A formal comment from Legal Services or portions of a formal comment from Legal Services, or other solicitors retained by the City, are confidential and cannot be viewed, copied or released.
  • Online: Development Application Search Tool
  • Email/Phone: File Lead assigned to file, either by email or telephone (name and contact information found within the Development Application tool)
Not applicable
Planning Applications – Submitted applications Information and materials required for planning applications are explicitly available to the public under Section 1.0.1 of the Planning Act. Correspondence and documentation submitted by the applicant that is used in assessing the application and forming a planning opinion can be viewed, copied and released. The Development Application Search Tool provides access to applications including plans, studies, engineer or architect drawings or surveys, and reports. It is important to note that all materials posted are removed from the website one year after a decision has been granted.
  • Online: Development Application Search Tool
  • Email/Phone: Further questions or concerns can be directed to the File Lead, either by email or telephone (name and contact information found within the Development Application tool)
Not applicable
Park levy charges for development Contributions (development charges and cash-in-lieu) Online: Development Charges Online: Development Charges By-law Not applicable

Right of Way, Heritage and Urban Design

Record How to Access the Information Applicable Fees (2022)(All listed fees are legislated or Council-approved)
Engineering Plans (Hardcopy/Image/CAD) Members of the public can request copies of official engineering plans or drawings. These may be detailed drawings. See also: Engineering Drawings and Reports
  • Contact: Geospatial Information Centre, Right of Way, Heritage and Urban Design
  • Phone: 613-580-2424 ext. 44455
  • Email: informationcentre@ottawa.ca
  • $87.00 + HST administration fee (per street segment)
  • $16.50 + HST for electronic image file (.tif, .pdf)
Ottawa Utility Coordinating Committee (UCC) Central Registry Plan Members of the public will receive or view a copy of plans that provide details on utility lines and services. See also: Utility Mapping
  • Contact: Information Centre, Right of Way, Heritage and Urban Design
  • Phone: 613-580-2424 ext. 44455
  • Email: informationcentre@ottawa.ca
  • $87.00 + HST administrative fee
  • $149.00 + HST (MicroStation (.dng))
  • $47.00 + HST electronic image file (.pdf)
Water/Wastewater Distribution/Collection Plans See also: Water and Wastewater Networks
  • Contact: Geospatial Information Centre, Right of Way, Heritage and Urban Design
  • Phone: 613-580-2424 ext. 44455
  • Email: informationcentre@ottawa.ca
  • $149.00 (CAD/GIS files)
  • $47.00 per sheet (.pdf)
  • $122.00 per hour for production of customized map or data
Engineering/Geotechnical Reports and Studies Members of the public can have access to reports and studies provided by third party engineers. The report or studies include technical information in a bound report. These reports may also include engineering plans. See also: Engineering Drawings and Reports
  • Contact: Geospatial Information Centre, Right of Way, Heritage and Urban Design
  • Phone: 613-580-2424 ext. 44455
  • Email: informationcentre@ottawa.ca
  • $87.00 + HST administrative fee
  • $16.50 electronic image file (.tif, .pdf)
  • $35.00 cost per digital report
Heritage Register The Heritage Register is a listing of properties of cultural heritage value or interest. Property owners wanting to demolish a building listed on the Register to provide the City 60 days notice of the demolition. There are no restrictions on alterations to properties listed on the Register. The City of Ottawa has approximately 7500 listed and designated properties on the Heritage Register. Not applicable
Maps Online maps of Ottawa:
  • geoOttawa (different layers of information such as parks, schools, city facilities, property parcels, zoning, and air photos dating back to 1958)
  • In my neighbourhood (bilingual, interactive map of Ottawa that offers a quick way for residents to locate schools, libraries, parks, recreation facilities, community services, events, land development applications and more in a geographic neighbourhood)
  • Public and portable washrooms (Map of public and portable washrooms in City of Ottawa facilities and parks with information including location, hours of operation and level of accessibility)
  • Heritage Conservations Districts
  • Water Quality in Ottawa’s Rivers, Lakes and Streams
  • Catch Basin Locator Map
Online: ottawa.ca Not applicable
Right-of-way – Permit information and forms Right of Way Permit Office,   100 Constellation Drive,  6 Floor East
  • Client Service Centres:
    • Ottawa City Hall – 110 Laurier Avenue West
    • Orléans– 255 Centrum Boulevard
    • Nepean – 101 Centrepointe Drive
    • Walter Baker – 100 Malvern Drive
    • Kanata – 580 Terry Fox Drive
    • Metcalfe – 8243 Victoria Street
    • West Carleton – 5670 Carp Road
    • North Gower – 2155 Roger Stevens Drive
  • Phone: 613-580-2424, extension 16000 (Right-of-way Permit Office)
  • Email: ROW_Permit_Office@Ottawa.ca
Not applicable
Surveys and Mapping Data sets for various
    • Ditches
    • Urban Transit area
    • Airport runways
    • Wards
    • Large Buildings
    • Drainage
    • Rideau Trail
    • Fences
    • Former Townships
    • Trails
    • Rapids
    • Swamps
    • Lagoons
    • Hydrolines
    • Urban buildings
    • Roads
    • Rivers
    • Rural Transit Area
    • Neighborhood names
    • Township Lot Centroids
    • O-train stations
    • Roads – proposed
    • O-train tracks
    • Address Points – Main and subordinate
    • Water
    • Trans Canada Trail
    • Schools
    • CAD Topographic Mapping data
    • Aerial orthographic photographs 2005
    • Railways
    • Truck Routes
    • Accessways
    • Vacant Urban Residential Land Survey
    • Inventory of Vacant Industrial and Business Park Lands
    • Industrial and Business Park boundaries
Online: Open Data Not applicable
Urban Design Review Panel Information on Panel, submission requirements, meeting formal, agenda, Panel recommendations and reports to Committee and Council. Not applicable
By-laws Access to municipal by-laws affecting City roads. Online: Road Cut Fees and Securities - Schedule A

Transportation Planning

Record How to Access the Information Applicable Fees (2022) (All listed fees are legislated or Council-approved)
Transportation Master Plan Approved by City Council in November 2013, this plan identifies the transportation facilities, services and policies the City will implement by 2031. Online: Transportation Master Plan Not applicable
Ottawa Cycling Plan The 2013 Ottawa Cycling Plan (OCP2013) is a long-term strategy to strengthen and support cycling in the city. The project and network maps that support the OCP2013 can be found in the on-line GeoOttawa mapping tool, under the Cycling/Cycling Plan Tab. A complete description on how to use GeoOttawa can be found in Annex C of the cycling plan. Online: contains several items related to Cycling:
  • Cycling network
  • Sidewalks and Pathway Winter Maintained
  • Bicycle Parking – Ring & Posts
  • Bicycle trip counters
  • Bike repair stations
Not applicable
New Cycling facilities projects Consultation material related to some active cycling projects is posted online in the public engagement section (not all projects require on-line information). Online: Projects and Construction Email: Transportation_planning@ottawa.ca Not applicable
Ottawa Pedestrian Plan The Ottawa Pedestrian Plan provides detailed direction on how, within an affordability framework, the City can become more pedestrian-friendly through proposed enhancements to the pedestrian network, planning and design, safety and promotion, and maintenance and rehabilitation. The existing pedestrian network and the future Affordable Pedestrian Network projects approved in the Ottawa Pedestrian Plan (OPP) 2013 can be viewed in map format on-line at GeoOttawa. Online: Not applicable
New Pedestrian Facilities projects Consultation material related to some active pedestrian projects is posted online in the public engagement section (not all projects require on-line information) Email: Transportation_planning@ottawa.ca Not applicable
Environmental Assessment Studies Documents related to Environmental Assessment Studies for Transportation Facilities identified in the City’s Transportation Master Plan. Consultation material related to on-going environmental assessment studies is posted online in the public engagement section. Documents related to completed studies which have not proceeded to construction yet are posted online in “Completed Projects”. Not applicable
Transportation Demand Modelling The 2011 Origin-Destination Survey provides a detailed picture of the trip patterns and travel choices of the City’s residents. This data can be obtained on the TRANS website – a joint transportation planning committee serving the entire national capital region. Not applicable
Transportation Engineering Services Transportation Impact Assessment (TIS) studies that support private developments. Capital projects include consultation material related to active Network Modification projects, new Intersection Control measures projects and development sidewalks projects and are posted online in the public engagement section (not all projects require on-line information). Engineering design review and inspection fees for private development proposals are subject to Development Application Fees collected by the Planning, Real Estate and Economic Development Department.
Neighbourhood Traffic Calming Studies (formerly called Area Traffic Management Studies) Final reports from neighbourhood traffic calming studies conducted by the City are posted online. A contact person is listed for each study. Information on initiating traffic calming studies and the study process is also found on the website. Not applicable
General Information on Traffic Calming Measures The City’s Traffic Calming Design Guidelines provide general information about the consideration, design, and application of traffic calming and integrated speed management in Ottawa. The Traffic Calming Toolbox highlights considerations for various types of engineering solutions for traffic calming. For information about temporary traffic calming, see Temporary Traffic Calming Program. Not applicable
Public Engagement Opportunities Find information on current and past public engagement projects. Lists opportunities to provide input and attend information sessions on transportation projects and studies. Online: Not applicable

Public Works Department

Business and Technical Support Services

Record Description How to access the information
Public Realms Programs Information relating to administering public realms programs such as:
  • Cleaning the Capital
  • Graffiti
  • Media Relations
  • Health & Safety
  • Contact: Amber Dray, Program and Project Coordinator,  Business Support Services
  • Email: amber.dray@ottawa.ca
 

Parks and Forestry Services

Record Description How to access the information
Tree Maintenance Information Information on City owned trees including maintenance history. Note that some information is publicly available while some may be provided on a case by case basis.
Distinctive Tree Permits (Note: if permit granted, information can be divulged, if pending, it cannot be divulged until the matter is decided) Information on how to apply for a tree permit and annual reporting on permits issued under the former Urban Tree Conservation By-law.
Tree Planting Records Information on tree planting programs and annual planting accomplishments.
Tree Inventory (street trees) A dataset listing over 300,000 trees within the City, providing information on tree diameter, specie, civic address, location and treatment.
Information on Invasive Species on Municipal Property Information on wild parsnip, giant hogweed, poison ivy, and emerald ash borer. Online: Invasive Species
Construction Contracts Tender and Bid Results Information on the City’s procurement process, bidding opportunities, awards and reporting, etc. Online: Procurement
 

Roads and Parking Services

Record Description How to Access the Information
Approved Levels of Service or Policies / Guidelines The intent of the Maintenance Quality Standards is to define the desirable level of service that the City will aim to achieve under normal conditions. Online: Maintenance Quality Standards
Winter maintenance Winter road service information. Including: activation times and duration of operations for road and sidewalk ploughs, and salt trucks as well as the snow clearing schedule and maps.
Sidewalks and Pathways – Winter Maintenance Information on sidewalks and pathways maintained during the winter.
Spring Maintenance and Flood Control Information regarding flooding, road conditions and maintenance, reporting issues on the road, catch basin location map. Online: Spring Maintenance and Flood Control
Potholes Including:
  • Pothole complaint
  • Status of repairs
  • General reporting
  • Maintenance records
Parking Regulations and Restrictions Information regarding on-street parking restrictions, holiday parking regulations and parking infractions and associated fines. Online: Parking Regulations and Restrictions
Parking Permit Statistics Information on the number of parking permits issued by zone and the number of parking permits issued by road. Online: Parking Permits
Paid Parking lots Paid Public Parking listing Identification of all City enclosed parking garages, and unenclosed surface parking lots. Listing of City owned pay and display on-street parking machines along with City lots, including location, cost and hours.
Residential Flooding Records Records relating to history of general flooding on residential properties and/or ditch drainage.

Solid Waste Services

Record Description How to Access the Information
Garbage and Recycling Schedules The Ottawa garbage and recycling collection calendar, providing an app for reminders and collection schedules by address.
By-law standards - Service request statistics for curbside solid waste Information on By-Law standards.
  • Contact: Jonathan Hamilton, Program Manager, Waste Collection and Customer Service
  • Phone: 613-580-2424 Ext. 21145
  • Email: jonathan.hamilton@ottawa.ca
Hazardous waste and special items Information on disposal, electronic waste, special items, and used needles and crack pipes.
Current and former landfills Information on Trail Road Landfill and other active landfill sites. Listing of former landfills in the City’s Old Landfill Management Strategy, including location, ownership, periods of operation, and waste type. (Current Landfill) Contact: Jason Staniforth, Program Manager, Collection, Waste Processing and Disposal (Former Landfills) Contact: Kim Millar, Program Manager, Environmental Remediation
Biosolids quality testing Information on bi-weekly testing by a third-party accredited laboratory. Testing for metals, pathogens and nutrients, as well as additional testing beyond regulatory requirements.
Long Term Planning Waste Management Planning.

Technical, Innovation and Engineering Support Services

Record Description How to access the information
Sewer lateral condition inspections and repairs or replacement of lead water services – residential Sewer back-up inspection reports, videos, and all records released to the property owner or their representative.
  • Contact: Linda Uhryniuk, Program Lead, Linear Rehabilitation & Grants Programs
  • Phone: 613-580-2424 ext. 16049
Email: linda.uhryniuk@ottawa.ca
Public drinking water fountains Dataset containing the locations of City of Ottawa facilities and parks that contain water fountains accessible to the public.
Servicing and development agreements Information on servicing and development agreements approved through delegated authority or Committee and Council.
 

Traffic Services

Record How to Access the Information Applicable Fees (2022) (All listed fees are legislated or Council-approved)
Traffic signals – General Information Information on design, installation and operation of traffic signals in the City.
  • Online: Traffic Signals
  • Phone: Call 3-1-1 or 613-580-2400 to create a Service Request
Not applicable
Traffic Signal Timing Data Note: Traffic Signal Timing data is extracted from the Traffic Signal Timing database. The data may be converted to either an .xls or .pdf format upon request. Phone: Call 3-1-1 or 613-580-2400 to create a Service Request $54.12 (+HST) (Fee per signalized intersection)
Signal Drawing File Copies Phone: Call 3-1-1 or 613-580-2400 to be directed to Traffic Services $27.06 (+HST) (Fee per intersection)
Traffic Signal Display Chart Note: Traffic Signal data is extracted from historical data logs stored in the traffic data servers, and can be converted to various formats upon request. Maintenance records of the requested location are also extracted from the archives and included in the submission. Phone: Call 3-1-1 or 613-580-2400 to create a Service Request $208.08 (+HST)
Detail Collision Summary Report Detail Collision Summary Reports are provided in response to requests for collision data at intersections or midblock locations. The reports are pulled from the Traffic Engineering Software (TES). Phone: Call 3-1-1 or 613-580-2400 to create a Service Request 1 to 5 locations: $116.73 (+HST) > 5 locations: $116.52 + hourly staff time (+HST)
Custom Collision data Custom Collision data (non-detailed summary data) can be provided upon request. Phone: Call 3-1-1 or 613-580-2400 to create a Service Request $116.52 + hourly staff time* (+HST) *The amount of staff time it takes to compile information is dependent on the complexity of information requested.
High-level Collision data Online: Open Data Ottawa Not applicable
Detailed Traffic Volume Counts Detailed Traffic Volume Count are provided in response to requests for traffic volume data. Phone: Call 3-1-1 or 613-580-2400 to create a Service Request $116.73 + HST per location
High-level Traffic Volume Counts Online: Open Data Ottawa Not applicable
Traffic Camera Footage (Live) Live footage from traffic cameras throughout the City is streamed online. Information includes the location of the cameras. Online: Interactive Traffic Map Opendata Ottawa Not applicable
Seasonal Load Restrictions General information about heavy truck restrictions in Ottawa roadways during the anticipated thaw cycle. Truck Route Lists in addition to Urban and Rural Truck Route Maps are available. Not applicable
Traffic and Parking Regulations The City of Ottawa’s Traffic and Parking By-law no. 2017-301 regulates traffic and parking activities in Ottawa. Not applicable
Red-light camera - General Information and Locations Information on how red-light cameras increase safety, where they are located in Ottawa, how they work and related violations. Online: Red-light cameras Interactive Traffic Map Not applicable
List of Accessible Pedestrian Signal (APS) locations in Ottawa Access the list of locations with APS. APS are Accessibility for Ontarians with Disabilities Act, 2005 (AODA) compliant signals. Online: Accessible Pedestrian Signal (APS) Locations Not applicable
List of Audible Pedestrian Signal locations in Ottawa Access the list of pedestrian signal locations equipped with an audible component in the City of Ottawa. Online: Pedestrian Signal Locations with Audible Component Not applicable
General information about Pedestrian Crossovers (PXO) in Ottawa Information on the function, usage and locations of pedestrian crossovers in Ottawa. Online: Pedestrian Crossovers Not applicable
List and map of Pedestrian Crossovers Online: List of Pedestrian Crossing Locations Not applicable
Traffic Service Catalogue A comprehensive guide published by the City outlining all services provided in relation to traffic safety inquires. Online: Traffic Services Catalogue Not applicable
Special events on City streets Information on holding events on City streets. Not applicable
Parking Permits General information on the types of parking permits. Not applicable
By-laws Access to Traffic Services By-laws. Online:  Not applicable

Last updated: January 21, 2022

Recreation, Cultural and Facility Services Department

Business and Technical Support Services

Record Description How to Access the Information
Program Registration Dates Fall/Winter, March Break, After School and Spring/Summer Registration dates for recreational programs.
RCFS Open Data Inventories List of data inventories released by Recreation, Cultural and Facility Services for free use by the public. OnlineRecreation Inventories
Public Art Program City of Ottawa’s Art Collection.
Partnerships  Information about partnerships, advertising and sponsoring programs:
  • Sponsorship and advertising opportunities
  • Naming Rights
  • Underpass Murals Sponsorship Opportunities
  • 3rd party agreements
Hall and Gym Facility Rental Contracts Copies can be provided to the signing parties. Facility Listing
Cultural Funding Through its Cultural Funding and Awards Programs, the City of Ottawa annually supports the creation, production and presentation of arts, festival, fair and heritage activities undertaken by individuals and not-for-profit professional organizations, as well as community and amateur groups. The wide range of programs funded by the City creates opportunities for awareness and appreciation of the arts and culture in our community for everyone.
  • Recreation Funding
Actual grants and contributions disbursed by the Corporation of the City of Ottawa, under Section 107 of the Municipal Act. Online: Recreation and Parks Funding Phone: 613-580-2424 ext. 14133 Email: rec-info@ottawa.ca

City-wide Programs, Aquatics and Specialized Services

Record Description How to Access the information
Splash Pads Hours of operation and location information for the City’s splash pads.
Wading Pools Hours of operation, special event and location information for the City’s wading pools.
Beaches Hours of operation and location information for the City’s beaches.
Skating School Program information, location and fees.
Public Skating Program information, location and fees.
Outdoor Rinks Program information, location and fees.
Subsidies Offered for Recreational Services (Children) I Love to programs: Children and youth can take part in organized sport, recreation and cultural activities each year because of these programs.   I Love to programs are offered across the City in parks and recreation facilities.
Subsidies Offered for Recreational Services (all ages) Ottawa Hand in Hand is a recreation and culture fee support program for low-income individuals or families or for those with a family member with a disability.
Inclusive Recreation Integrated and specialized recreation programs at City community centres give children, youth and adults with special needs the opportunity to participate in community recreation.  Integrated and specialized programs are made possible through the support of partnership funding.
  • Online: Inclusive Recreation
  • Phone:
    • East District: 613-580-2424 ext. 29300
    • Central District: 613-580-2424 ext. 29292
    • South District: 613-580-2424 ext. 29291
    • West District: 613-580-2424 ext. 41226
    • Health Programs: 613-580-2424 ext. 29320
  • Email: rcfsaccessibilityservices@ottawa.ca

Community, Recreation and Cultural Programs

Record Description How to Access the information
Centralized Allocations Unit Rental Information (including rates) for:
  • Sport fields/ball diamonds
  • Arenas/slabs
  • Parks/gazebos/picnic shelters
Arena and Sport Field Allocation Policy Members of the public can access the Arena and Sports Field Allocation Policy by contacting the number provided.
Recreation Guide and other program information Bi-annual publications available online and in person at select locations. Fall/Winter and Spring/Summer editions list the wide variety of recreational programming for all ages and interests.
Recreation Program Policies and Guidelines Information on registration, cancellations and refunds.
Sports Fields and Outdoor Recreation Seasonal opening and closing dates. Rental information and locations. Online: Sports Fields and Outdoor recreation
Museums and Historic sites Museums and Historic sites managed by the City of Ottawa. The spaces can be rented for cultural events, special events, corporate meetings and retreats, etc. Hours of operation, location, registration and program information can be found online.

Facility Operations Service

Record Description How to Access the Information
Theatres Hours of operation, location, registration and program information.
  • Online: Theatres
  • Phone:
    • 3-1-1
    • Arts Court Theatre: 613-765-5555
    • Meridian Theatres at Centrepointe: 613-580-2700
    • Shenkman Arts Centre: 613-580-2787
Arts Centres Hours of operation, location, registration and program information. Online: Arts Centres

Parks and Facilities Planning

Record Description How to Access the information
Parks under Consultation and Construction Listing of major parks under review for public consultation and/or major parks under construction. Online: Public Engagement - Parks

Last update: January 30, 2022

Transit Services Department

OC Transpo

Record How to Access the Information Applicable Fees (2022) (All listed fees are legislated or Council-approved)

OC Transpo Services

  • General information on public transit
  • Fares, bus routes, O-Train Lines, and schedules
  • Travel planners, live transit updates, alerts and real-time next departures
  • Accessibility
  • Special event transit information
  • Transit stations and Park and Rides
  • Safety information:
    • Safe travel tips
    • O-Train Line 1 reporting to the Transportation Safety Board of Canada with RSS feed
  • Customer Service
  • Travelling with Pets
  • Vehicle information
  • Online: OC Transpo
  • Phone:
    • 613-560-5000
    • TTY: 613-741-5280
Not applicable

Para Transpo Services

  • Customer Service
  • Information on eligibility and application process
  • Trip reservations and cancellations
  • Fare overview
  • Holiday service
  • And much more
Not applicable

Open Data – Developer Resources

  • Information for third-party app developers
  • OC Transpo live next bus arrival data feed API
  • GTFS download
  • RSS Feed for schedule data
Not applicable

Statistics and Reports – Service Information

  • Facts and figures related to OC Transpo and Para Transpo
  • Performance Measures reporting (2019-2021)
Not applicable

Statistics and Reports – Safety and Compliance

  • Safety-related incidents on OC Transpo property and/or staff
  • Compliance-related records for OC Transpo
  • Safety and compliance-related policies and procedures
Phone:
  • 613-560-5000
  • TTY: 613-741-5280
 

Safety-related Transit Policies

  • Yield to Buses Legislation
  • Share the Road with Cyclists
Not applicable

Maintenance Records for Transit Vehicles

  • General information on maintenance schedules and standards may be provided upon request.
  • Documents outlining safety and maintenance standards may be provided upon request.
Phone:
  • 613-560-5000
  • TTY: 613-741-5280
Not applicable

Transitway Station Design Safety Reports

The two reports are available in English only. They may be translated in whole or in part upon request. For more information, please contact tsd-comm-sdt@ottawa.ca.
Not applicable

Safety Management System

  • A system that manages safety elements in the workplace
  • A comprehensive process for managing safety risks that includes goal setting, planning, and measuring performance
Phone:
  • 613-560-5000
  • TTY: 613-741-5280
Not applicable

Simulator Project

  • Modifications to Line 1 and Line 2 current simulator models
Phone:
  • 613-560-5000
  • TTY: 613-741-5280
Not applicable

Bus Operator Recruitment Information

  • Job Profile
  • Statement of Qualifications
  • Selection process
Not applicable

Capital Railway Three Year Plan 2022-2024

Not applicable

Rail Construction Program

Stage 1 O-Train Confederation Line Project (Ottawa Light Rail Transit Project)

Record How to Access the Information Applicable Fees (2022) (All listed fees are legislated or Council-approved)

Rideau Sinkhole Root Cause Analysis Report

Online: Rideau Sinkhole Root Cause Analysis Report Not applicable

Rideau Station Indoor Air Quality Assessment Report

Online: Rideau Station Indoor Air Quality Assessment Report Not applicable

Agreements

Summaries of significant agreements related to planning and construction of the Stage 1 Confederation Line are published online.
Online: Not applicable

Other Records

Quarterly Memo to Council
Email: stage2@ottawa.ca Not applicable

Stage 2 O-Train Confederation Line Extension and Trillium Line Extension Project (Stage 2 Ottawa Light Rail Transit Project)

Record How to access the inforamtion Applicable Fees (2022) (All listed fees are legislated or Council-approved)

General Information, News and Events

Information regarding next stage of Ottawa’s light rail transit system, the Stage 2 O-Train Confederation Line east and west extension, and Trillium Line south extension. Website includes interactive information about the project, Council reports, fact sheets, public presentations, stations, maps, and construction projects.
Not applicable

Agreements and Procurement Documents

Significant redacted agreements related to the planning and procurement of the Stage 2 Light Rail Transit projects are published online. If you require documents in an accessible format, you can make a request:
Online: Not applicable

Other Records

Quarterly Memo to Council
Email: stage2@ottawa.ca Not applicable